Bone-Dry Waterproofing Inc

it went very good

Very thorough and professional. Process was seamless and they did everything to keep any mess to adjust minimum.

It went very well! They fixed the leaks very efficiently and the employees were very thorough and professional!

Did a great job!! Installed French drain and new sump pump in basement and installed 6 pillar supports in garage to support foundation.

I wanted to say a big THANK YOU to Bone Dry Waterproofing.  They have done 2 jobs for Mom's Closet!  Both times, the staff was wonderful.  From coming out to our place to give us an estimate, to scheduling a time to come and do the work, time to complete the the job, and cleaning up afterwards!  I could not be more impressed with their team.  Everyone was great to work with, and they are so community oriented!  I've never seen an organization that gives so much back into their community.  And you CAN'T BEAT THE PRICE! 







I would HIGHLY RECOMMEND them for any waterproofing needs!

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They were very professional. They were hard working men. They did what they were supposed to do. I would recommend them.

July 17, 2015 - Bone Dry and I engaged in a contract to install a french drain by a retaining wall.  Because of the age of the wall (50 years), their estimator stated that they might have to hand dig the trench.  I agreed to their terms and we signed the contract.  Within two weeks, they contacted me and told me my job was scheduled for 10/8/15.  Since this was within the contracted time period, I agreed.  They then had our local utility provider come out and mark the location of all buried lines.
On 10/8/15, their employees showed up with a small excavator to begin the project.  He asked me what he was going to do there and I stated he should know already.  I then reviewed the work with him and he started and I left for work.  Approximately two hours later, I received a phone call from a Bone Dry representative who stated the original estimator needed to meet with me that evening as they had encountered some issues.
I met with him that evening and he stated they had dug about 4 feet down and noticed the wall was not as stable as they had thought.  He then stated they would not be performing the work because of safety reasons and returned my deposit.   Obviously, this made me very dissatisfied.  When I pressed him for reasons his company was backing out on a contract, he again stated safety.  Since I have been doing large projects my entire adult career with an expansive knowledge of OSHA, I asked him why they could not make it safe and complete the project for the contracted price.  He simply stated they could not but understood why this was frustrating.  I asked him to have his boss contact me.  That was two business days ago and I have heard nothing from this company.
My Frustration - Bone Dry entered into a contract with me for $6,400 to install a french drain around a 50 year old retaining wall.  Their experienced estimator examined the project and provided me a quote.  I then waited 2.5 months for the work to begin.  Once they began the work, I firmly believe they realized this project would cost them more than the contracted price so they backed out of the deal.  I have worked on projects where entire buildings need to be stabilized in order for people to work in them safety.  This is not rocket science.  Bone Dry could have dug down, installed bracing for the wall, dug further, installed more bracing, etc..  However, they most likely did not account for this when they bid the job.  Another point supporting this conclusion is the estimator stated that they ran into some hard dirt that they would have to jackhammer.  Again, I don't believe they anticipated this when they bid the project.  Rather than act like an honorable company and fulfill their contract, they chose to walk away from the project.  I do not ever intend to deal with this company, either personally or professionally.  If you choose to deal with this company, look at #13 on their Terms and Conditions.  It gives them the right to walk away for any reason.  You should have them strike this from your contract.  Unfortunately for me and I hold myself completely accountable, I missed this point.  

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The guy was only there for 4 to 5 minutes for the consultation. He was in and out so fast I never felt like they told me or showed me what was going on. The men who did the work were nice and good guys, but the little bit of work I had done was not good. The cement is already starting to crack and there is still dirt coming down and going into my garage.

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Very good.

The work crew was able to show up a day ahead of their scheduled time and begin the job early.  The foreman was polite and professional answering all our questions and keeping us updated throughout each day.  They even made a few additional waterproofing improvements for no extra charge.  The job took a total of 2 1/2 days and we are pleased with the work performed.

Very professional! Knowledgeable.

Workers arrived on time and worked steadily over two days to do waterproofing. Foreman was polite and professional and kept me informed of progress. Work on downspouts was added to project after discussion with foreman. Every effort was made to contain dust.  I am pleased with the work and hopeful that it has solved my wet basement problems.

Arrived early/on time, explained all services to be performed. Finished in a timely fashion.

Had some problems but they attempted to correct them.

Chuck and John were on time and actually arrived early. They were very professional and after they walked me through the process they got right to work. They took the extra step to tent themselves to avoid too much dust on my things.

SERVICE ABOVE AND BEYOND - Bone Dry installed an egress window in our basement on very short notice (two weeks to be exact) and came in on budget for the job. The work was completed on time and to perfection (I'm very demanding). The entire team worked together well, cleaned up after themselves and made sure we were completely happy before leaving the job site. I can't thank these guys enough for the work that they did and won't hesitate to call them again in the future for other services.

Service wasn't exactly what sales guy said. Overall happy with experience. They came out fast and would recommend to friend. We wouldn't know if service work for a little while yet.

The whole crew was very polite & professional.

Excellent job. Prompt and efficient.

Workers were prompt and professional. Wok was clean and neat.