very well easy to work with very professional

unknown

I want to start by saying that I really didn't want to have to give Mr. Bates a bad review, he is a good guy and I hate that it has come to this.

We had Mr. Bates and his guys paint our ceiling that is wood joists with exposed ductwork and mechanical equipment (wiring, plumbing, ect.) and they did a fine job on that. No real complaints there, the ductwork ran some, but that was cause it was so hot and the duct was sweating. I don't think there is much that could have been done about that without shutting the AC down, which was not really an option for us.

We also had Mr. Bates and his guys mud and tape the new walls that I had installed as well as paint the existing block walls and stain our concrete floor. This is where the problems began to pile up, and these are the reasons for the bad review.

First we will talk about the walls. There are multiple spots where the seams and corners are terrible, I cant even begin to explain how bad they look. I have pictures but I cannot figure out how to put them on here. It really bothers me because I know I could have done a better job myself, and I am not by any means a professional in that department. The reason I paid to have this done is because I wanted a better quality job than what I could have done myself and we did not get anywhere close to the quality we expected with the mudding and taping. In fact, I am currently looking for someone else to come over and fix the walls. The painting they did looks ok, but with the walls looking so terrible, it really doesn't matter how the paint looks.

The floor was what we were most upset about (until I started looking closely at the walls that is). Mr. Bates stated the floor on July 3rd and had it completely stained by the end of the day. He left for the day and I went down there to check on the floor later on to find that it was running pretty badly towards the drain. The floor has some good slope to the drain, so this is to be expected. I called Mr. Bates to let him know that this was happening and he told me he could fix it so I told him not to worry about it until the following Monday cause I didn't want him to have to come over on the 4th. There was a table down there that I told him I could help him get out, but he told me it was fine and he just put it on some paint cans and stained around it. He wasn't able to fix the runs and where the paint cans were are rings and runs coming off of them as well. The floor was our biggest worry, we really wanted it to be great and everything else would have been fine, but it too looks terrible and I am going to have someone fix it as well. When we originally started the project he told me that he had stained concrete floors before, and even during the staining process he told me that this was the hardest one he had ever done because it was so humid. Later, during a phone discussion I had with him he told me that it was the first time he had ever done it. I really wish he would have just been honest and up front with me and I would have had someone else stain the floor and it would have never been an issue.

We had originally agreed to pay Mr. Bates $2500 for all of the work, but when the floor came out the way it did I told him that we would not be able to pay him the entire amount because we now had to have someone else come in and fix it. After some lengthy discussion, we agreed to take $500 off and he would paint some doors in our hallway upstairs. In total we paid him $2000 and now we will have to spend more money to fix the floor and walls and we will have to wait even longer for our basement to be completely finished.

Again, I really hate that this review is not a great one. I would love nothing more than to have everything done and be thrilled with the work and quality, but I am not.

Overall I gave a D because I like Mr. Bates personally and they did a good job on the painting.

I gave a C for price not because I think he was expensive, but I think the quality didn't match the price paid.

I gave an F for quality for the reasons listed above.

I gave a B for responsiveness because he always responded to my calls quickly and was easy to get on the phone.

I gave a D for punctuality because even though the job got done by the date we had said it needed to be done by, I felt like we were given the impression that it would be done much sooner and in the end we were hurrying to get it ready for our party because it wasn't done sooner.

I gave a B for professionalism because even though things didn't go the way we wanted, Mr. Bates was very professional about how he handled everything. Even when I told him we would not be paying him the entire $2500, there was some arguing, but it was all handled very professionally.

I truly hope this review doesn't hurt Mr. Bates future employability and I would say that if you wanted a painter he would probably be a great hire. I just don't think it would be right for me to not write this review and not be honest with my review. A site like this only works if we are honest, no matter if we think the contractor is a good person or not.

The quality of work speaks for itself.  Bill did exactly what I would have expected from a standard paint job - two coats.  It turns out that the colors I was used were saturated enough that more coats were required.  Bill didn't just tack on the extra expense.  He called me and we talked it over before deciding to proceed with the extra painting.  There were questions surrounding the trim and the moment they came up Bill called me for clarification instead of making a guess or an assumption.  The paint job itself is stellar.  I am pleased with the results to the point that I am very glad that I didn't try to tackle it myself.  These three rooms are the beginning of further renovations and I intend to have Bill back for every paint job that comes up.

Mr Bates was very quick to respond to my initial call.  He was very friendly and scheduled a time to come out for an estimate.  He arrived promptly and was very detailed on his estimate. He explained evrything and gave us the cost at that time.  The price was very fair and I felt comfortable with him doing the job.
Mr Bates and his crew arrived at the designated time, and worked efficiently and cleaned up when they were done.  They gave me a summary of what they had done that day, and what was still yet to be done.
I truly liked Mr Bates, I felt that his number one priority was that we were satisfied...and we were!

First of all I believe that Bill Bates is a good guy, I think at the time of the work being started he had a lot going on even personal matters. It's a long story and a lot to write so I'll just put it in a nutshell.
Work was to be done at the location, pressure washing and painting; I was even willing to add more work to the proposal as we went along and willing to pay for the extra work. 
The pressure washing was rushed and done sloppy, there was no ladder to reach high places, very rushed. When I brought its to the provider attention he said that he was not going to charge me for it and that pressure washing was overrated.
He tried to convince me that they would still scrape before painting, my thought were "if the pressure washing is rush, the paint will also be done in a half done manner;" after a long verbal disagreement, and speaking to my family, I inform the provider that we would not be using his services, he explained there was a personal matter going on, (and I do understand that) but that shouldn't get in the way of performing your job and running a business.
Our conversation stopped abruptly, with the provider hanging the phone up on me. 
More could be said, but I won't.

Everything went well.  They arrived on time, did good work, and charged a fair price for their services.  Furthermore, the workers were professional and courteous and cleaned up after themselves.

We were completely remodeling our new office, so like all projects, there were delays here and there. Bill was very good about fitting into our schedule, and other than some rain delays on the exterior, everything was done on time and budget.

Like most contractors, it's always good to talk to the guy in charge then talk to the guys doing the work. There were a few miscommunications that added to delays, but everything was promptly resolved within a day.

In the end, we took our dilapidated looking building and made it look brand new with a new roof - siding, windows and trim - with the new paint color pulling it all together. They did an especially nice job on the interior trim & caulking job.

Anyone in Louisville wanting to take a first hand look can visit the office at 155 Chenoweth Lane in St Matthews, 40207.

He did a great job!

He did a really good job, and I would recommend him to others. I did not compare the price, but it seemed fair. I would rate him highly and would use him again in the future. In fact, I have work pending with him; he is supposed to come back and paint the carport.

They powerwashed the aluminum siding on Wednesday. Then they came back on Thursday and painted (using a spray gun) the siding with two coats of paint. It was so warm outside that the paint was dried within an hour, so they were able to paint it all in a half a day. I was surprised with how quickly the job was done, and how professional it looked.