Benchmark Mortgage (Louisville East)

Excellent! Russell Gerry is very professional and responsive. We were living in California at the time; every transaction/ paperwork was completed in a long distance manner. Russell gave us the confidence from day one that he was reliable and trustworthy. He took our information in the first call and got to look for the best deal for us; then he advised us in every step of the process and he even went to the closing for us. The entire process was very smooth; his company promptly mailed all the documentation to us providing clear instructions and envelops to return documentation. Russell stayed on the phone with us during the entire review/signature process and all his staff made themselves available after hours and weekends to easy it up. Even after closing, we received excellent customer service when we had questions about our mortgage payments. Benchmark Mortgage went above and beyond our expectation and we are forever thankful for that. We highly recommend his services to friends and family, or anyone for that matter.

Russ and his team worked with us every step of the way and kept us updated throughout the process, answered questions and provided quick solutions to any problems that came up.