Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Jeannette W.
02/2011
furniture sales
 + -1 moreI asked to see my fabric choice to know that I remembered it correctly, but it had been removed from the book. She said, oh it's somewhere you just have to know who pulled it and where it is. She then said she found the fabric pattern I chose and showed it to me. It was definitely not what I had picked. Even the pattern was different. Also, besides having the incorrect fabric, the wood was a distressed wood instead of a smooth wood like I was expecting. The fabric was not the the quality they said it would be, there were picks in it. To me, it was like they used a fabric simliar to what I had ordred to camoflauge the whole thing. There were a couple of rub marks other places. Don't pay in advance. The people in the store will put you off and say they will call you back, or the manager is not there etc. We even talked to the manager and it didn't help. I was lied to. You should take a sample of the fabric as proof, even if you have to pay for it.
Description of Work: I ordered a sofa from Bassett. After picking out my fabric, they said it would be done in 2 months. I got a call saying the fabric I had chosen was discontinued, and I needed to come back and pick a new fabric. At that point, I went and picked out the second fabric. The next call I recieved was that the frame for the sofa was not in because they had to have it shipped from China. When the sofa did come in, 6 months later from when I picked out the first fabric, it was not the fabric I chose the second time around.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
| professionalism | |
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$2,000
Contact information
12941 SHELBYVILLE RD, Louisville, KY 40243
Licensing
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Service Categories
Furniture - Sales
FAQ
BASSETT FURNITURE DIRECT is currently rated 1 overall out of 5.
No, BASSETT FURNITURE DIRECT does not offer free project estimates.
No, BASSETT FURNITURE DIRECT does not offer eco-friendly accreditations.
No, BASSETT FURNITURE DIRECT does not offer a senior discount.
No, BASSETT FURNITURE DIRECT does not offer emergency services.
No, BASSETT FURNITURE DIRECT does not offer warranties.
Contact information
12941 SHELBYVILLE RD, Louisville, KY 40243