ASI Plumbing

Our water heater went out and we had to get a new one. We talked to several plumbers and settled on ASI--a fortunate choice. They came right out and even gave me a quote over the phone. When Steve got here, it turned out the heater they brought was the wrong size, because I didn't know size made a difference. He immediately went to go get the right one, but he realized after further investigation we couldn't have a gas heater at all--the CO2 pipe just wouldn't vent right in the small space we have to put the heater in. Now we had to get an electric heater AND a dedicated circuit for it. Ben at ASI recommended an electrician (who was great) and poor Steve came back a THIRD time without complaint. On the morning when he was finally able to install the heater, Steve was early (which was great) and efficient. He finished before he had originally said he would, even after telling me about a leaky valve in our basement, and fixing it for a reasonable fee. In fact, the whole job was half the price of some of the other plumbers I got estimates from. Steve wore his mask at all times and patiently explained everything to me--both of which I really appreciated. ASI is our go-to plumber from now on.

While they very responsive it was just more than what I wanted to spend.

Experience was great

Great. I love them. They do a great job.

Excellent! They arrive on time and clean after themselves. They took time to explain things and they did not to try take advantage on me and gave me good advice.

Excellent work done by John and Steven. This team was professional, polite and provided a quality job. They were well organized and kept the work area clean and neat at all times. They even stayed until 9:00 pm one evening to ensure their work would not interfere with the family activities. We are very pleased with the overall quality of the work and the time required to complete the job. We highly recommend this team and their company. We will hire again when the need arises.

It went very well. They fix the problem quickly and the price was reasonable.

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The plumber did a good job and was efficient with his time but I have found another plumber that does as good a job and is quite a bit cheaper plus more careful not to recommend additional work that may not be necessary, so I will likely not call ASI again.

The job went fairly well - The only issue I had with the work itself is that the new section of floor was slightly over-poured and now sits a little higher than the rest of the kitchen, which caused minor problems laying the new flooring on it. Mike Sloan and the rest of the work crew were fantastic - friendly, professional, and efficient. I would definitely use ASI again if they were the only people I'd dealt with. However, the company's VP, Jim Reesor was involved (I think because it was an insurance claim), and he was incredibly unprofessional. At first he seemed helpful, and offered to facilitate the floor/drywall replacement and repainting that also needed to be done due to water damage. A few contractors he recommended came out and left estimates, and I decided to do the work myself instead. That's where we started having trouble. When Jim came to collect payment for the plumbing and concrete work, I let him know that I'd decided not to use the contractors he recommended. He then informed me that the payment I'd just given him (which was for the exact invoiced amount) was $500 short, because I had to pay him my deductible. I understand how insurance deductibles work, and questioned why he thought my deductible would be payable to ASI. He immediately changed his approach, saying that the $500 was for "overhead costs". I let him know I'd be happy to pay any balance owed as soon as he provided an itemized invoice for my records. I never received an invoice for $500, or heard from ASI after that. In hindsight, I wish I had reported it to the BBB when it happened, or at least tried reaching out to ASI's president to let him know what his vice was up to. But I was living on my own in a questionable neighborhood at the time, and feared retaliation if he found out I'd reported him.

The plumbing was excellent. My yard is a disaster!

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The company is great. They explained everything to me and are very personable.

It went well. They did what they said at a good price. There prices are on the site and do great work.

Provider late for work, left back hoe in front yard a week before digging, front yard very torn up Nd nit seeded or flooded, clean out pipes still not cut off to ground, and no grading of area dug up.

Scheduled online which was confirmed by email. He showed up on time, worked quickly and thoroughly and performed a cheaper service than originally planned.

This started with the lowest drain in the unfinished basement was backing up with sewage. Since this was an older home, no sewer clean out could be found. This meant the existing toilet had to be removed in order to run the line cleaner through and could not be reinstalled. Then, the camera could only be run down through the main stack which was of no value. That wasn't their fault as the camera would not go further. I definitely have buyer's remorse over the toilet purchase and install. I felt I had to make a decision quickly, and the toilet that showed up isn't what I would have selected. Terrible idea! Don't purchase something that you have not seen! I'll probably end up trashing it and getting something else which is unfortunate because the toilet was the most expensive part of the service. In retrospect of today's events, I'd rather purchased the toilet and taken a couple hours to install it myself, resulting in a nicer toilet for less than what I paid. The plumbers were professional, pleasant, and got the job done. It's difficult for me to accept that a cheap toilet purchase and installation was $350.

They did a very good job. There were no problems about leaks or anything. I was quite impressed.

ASI Plumbing plumber Carlton (21 years' plumbing experience) examined my heater, told me there was a lot of rust/sediment on the coils, and recommended cleaning. He said that unless the heater was leaking water, my home warranty would not replace the heater. Once he realized the heater was 18 years old (average life-span is 10 yrs max), he phoned his boss. He said that while the heater was not yet leaking, it soon would be. His boss phoned my home warranty company and arranged to replace the heater. Because of its age, replacement parts are no longer available. The delivered my new heater yesterday afternoon, but could not complete full installation because the pilot switch was faulty. Carlton is here again this morning with a new switch. His boss gave me a $25 discount for the inconvenience ( I SO need a hot shower). Carlton explained everything he was doing and why; he cleaned up any mess he made; and was courteous, friendly, and professional the entire time. A pleasure to work with. I will definitely use ASI in the future.

My sump pump wasn't working and ASI came out as the warranty contractor. They replaced the sump, but the pit was too shallow to get it to fire off, but they still came back out and helped me MacGyver a solution for no extra charge. I really appreciated their willingness to figure something out.

I've been using ASI for years. They're great, and I decided it was time to write a review. I had a backed up drain in my basement shower. I called on Tuesday and appt was made for Wednesday (it wasn't an emergency). Mike is the gentleman who normally comes to our house, and has handled other problems (such as leaky copper pipes in basement). He's always pleasant and gets the job done! He calls before he arrives, and explains everything before he leaves. The whole experience is painless. I even got a call back yesterday and they told me to expect him closer to 4 o'clock, rather than 3 (they gave me a 3 - 5 o'clock window). He was here at 4:00! I am always very satisfied and would recommend ASI, and Mike, to anyone!

My water heater is working splendidly. The toilet is what I thought is should have been when I moved into my house -- ASI fixed it so that it runs smoothly. They spent as much time as was needed to complete the jobs. I will use them again if need be.

Overall, the experience was fine except for what I mentioned above. I will say that the toilet, however, was not leaking so that the fact that it was not screwed tightly did not cause us a problem.

I described what style faucet I wanted to the employee they sent out, but in the process of installation, I realized it was not what I described. I called the owner, Kenny and explained. He went out of his way to make sure I got what I wanted, including sending me a link to a couple faucets. Then he had his employee come out and replace the previous one for no additional charge.