ASHLEY FURNITURE HOMESTORE

Furniture - Sales, Buying Services

Reviews

2.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
33%
3
33%
2
0%
1
33%


Rating CategoryRating out of 5
quality
1.0
value
3.3
professionalism
2.3
responsiveness
2.0
punctuality
2.5
Showing 1-3 of 3 reviews

Sarah P.
03/2017
4.0
buying services, furniture sales
  + 0 more
A better quality product would be great. 2 years after we had purchased our furniture, our living room set, the decorative features on it started falling off. The living room is not the room that we use. We always use the family room that we bought furniture from another store on and this furniture was a tenth of the price and it is still going strong. Their return is only guaranteed for one year, and they don't replace decorative features, I've had to epoxy them together for our living room furniture. Their responsiveness is fine, they just tell you no. I would not use them again.
Description of Work: We purchased a livingroom and bedroom set from them.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$10,000

DONNA B.
02/2014
1.0
furniture sales
  + -1 more
We will be seeing an attorney to handle this matter.
Description of Work: Bought furniture there only to find out later that one of the items should not have been sold would not work with item sold for. Then found crack in another item which they said should have been noticed when delivered and signed for. Make sure you fully inspect items bought from them before you sign delivery papers or they seem to think you are stuck with them. Said item has been sitting where they set it and has not been moved, you can tell this item has been dropped by the crack. They are claiming we cracked the item. We have insurance and will get a new anyway just don't like being told I'm a liar. We will let our attorney now handle this matter. Will never buy anything from them again or anything with Ashleys name on it.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,262.42

REGINA C.
05/2011
3.0
furniture sales
  + -1 more
Shopped at the J-town store on 5/4/2011. After answering our initial questions the salesman (John Dawson) WOULDN'T leave us alone. I asked him three different times...to the point of being rude...but he just wouldn't go away and let us be. He kept following me, within two or three feet. It was "creepy". I returned on 5/7/11 and to my dismay, there he was again. I purchased a sofa and love seat that I would need in one month. I also considered .purchasing two end tables, but as the price I was told on my initial visit of $231 was a "mistake" and the price was correctly $299 a piece, I didn't. After he placed the order, he informed me the "estimated" expected arrival would be 7/7/11, with as much as 30 days before it is considered "late". I blew up. Three months for delivery was something I think they should have told shoppers as soon as possible. I went ahead with the purchase with the understanding that a supervisor (Jason) would call the next day and see if they could move up the ship date and notify me. To this day, Jason has never called me. I called the delivery expediters twice and the good news is, the furniture arrived today (5/21/11) and the two young delivery men went to great lengths to get it in and set up. However, all told, I will never shop there again.
Description of Work: Purchased a sofe and loveseat to be delivered.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0

$1,635

    Contact information

    7375 JEFFERSON BLVD, Louisville, KY 40219


    Licensing

    State Contractor License Requirements

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    *Contact business to see additional licenses.


    Service Categories

    Furniture - Sales,
    Buying Services

    FAQ

    ASHLEY FURNITURE HOMESTORE is currently rated 2.7 overall out of 5.
    No, ASHLEY FURNITURE HOMESTORE does not offer free project estimates.
    No, ASHLEY FURNITURE HOMESTORE does not offer eco-friendly accreditations.
    No, ASHLEY FURNITURE HOMESTORE does not offer a senior discount.
    No, ASHLEY FURNITURE HOMESTORE does not offer emergency services.
    No, ASHLEY FURNITURE HOMESTORE does not offer warranties.

    Contact information

    7375 JEFFERSON BLVD, Louisville, KY 40219