Arrowhead Direct (Nestle)

We have been an Arrowhead (Nestle Pure Life) customer for over 25 years. During that time the delivery service has become less and less customer oriented. This culminated on 4/11/14 when our online specified and confirmed order of 8, 5 gallon bottles was not delivered. I am 74 years old and although I can still handle installing individual bottles on the cooler I cannot manage moving 8 bottles into the 2nd floor of the house by myself. This necessitates my being home for the delivery so that the bottles can be brought in by the delivery man. Arrowhead has now narrowed their delivery time to half a day. Which pretty much removes the day from any other appointments or activities. On the date in question the truck passed by my house at about 2:30 going up our dead end street. A few minutes later it returned and did not stop. At about 3:30 I called Arrowhead and explained what had happened. They assured me that we were still on the delivery schedule for that day. By 5:30 nothing had happened so we called Arrowhead again and was told that they had run out of water and would be delivering the next day. Another day lost to Arrowhead. If you can accept delivery and have it left outside, or at are a location, such as an office where someone would be present I suppose their service might be adequate. For someone with special needs or requirements, I would suggest looking elsewhere.