Aire Serv of Lake Cumberland

I called Aire Serve of Lake Cumberland on Saturday April 4th. Out Heat Pump had quit working. Dispatcher said they were busy that day but he could schedule a technician for Sunday, April 5th between 11am and 1pm. I questioned him because that was Easter Sunday( surprised but went along). He said they had technicians available but would call me back with a time. I questioned the cost of a service call on a holiday Sunday and was told it would be the standard $69.00 The dispatcher called me back at 10:30 am from (502) 561-0011, gave me the techs name and said he would be to me between 11am and 1pm Sunday. We were located at a Marina and I offered the gate code. Dispatcher said the tech would call prior to arrival to get access. We stayed put Sunday and I called them back at 1:30 pm to inquire about the service tech. The girl answering " hope your having a great day" was surprised that he hadn't called. She said she would contact him and have him call me right away and verified my number. I called back an hour and half later, same girl same, useless response. I expressed disappointment and suggested she inform her supervisor. She offered to have the owner contact me later in the week. I needed a service tech , not excuses from an owner. He should do his job prior to having anyone answer the phone. I cancelled any need of service from them and called another company. That company didn't falsely mislead me and showed up promptly the next morning. I received a call from AIRE SERVE Monday morning and was told that the dispatchers shouldn't have scheduled an appointment for the weekend. Why advertise 24/7 service if you don't provide it. How did they give me a techs name if they didn't schedule him? Why have dispatchers answer the phone if you don't do weekend service calls. I believe the management of this company has severe issues internally. There are too many vendors in the service industry to afford someone a second chance. If you want my business, be serious from the start, "No shows are a sign of low quality",IMHO J