Air Comfort of KY

"Thanks [member name removed]! We appreciate your business very much and hope you are enjoying our your new Air Conditioner. Thank you again for choosing us for your home!! Sincerely, Cynthia"

"[Member name removed] has a home warranty which he used when he needs repairs on his heat and a/c system. Air Comfort is a service agent for this home warranty company. [Member name removed] has not contracted with Air comfort to perform any work. The process is for the home owner to call the warranty company and place a claim. The warranty company then issues a work order to a service agency. The servicer then makes repairs, collects the deductible from the home owner, and then bill the balance to the warranty company just like going to the doctor. Normal home owners will say they a home warranty when they call for service if that is what they are going to use. At the first off May this year we made a repair (bad capacitor) to [member name removed]’s a/c and advised him that it was very dirty, needed cleaning. [Member name removed] had no water available to use in cleaning the unit. Four days later [Member name removed] advised that he had water available and so we returned to clean the unit and then charged it with freon, and repaired a leaking Schrader valve (the cause of the low freon condition). At the end of August [Member name removed] called us and scheduled a service call on his a/c. We ran the service call and found the system low on freon. We performed a leak detection test and found the evaporator coil had developed a leak (new problem, #3 all total). We offered a price on replacing the coil at which point [Member name removed] announced that he still had a home warranty, wasn’t paying for anything, and wasn’t going to call in for a work order. He then used a variety of expletive and “f” bombs (we record our calls) to try to intimidate us into making the repairs immediately and for free. When that didn’t work he said he was going to write nasty things about our company everywhere he could. [Member name removed] evidently developed a personal relationship with the first tech (they lived a couple houses apart) that serviced his home because he repeatedly told me that the tech had been there three times in May yet we only have two service tickets. Maybe as a favor he was able to get some other repair done for free. I question this as [Member name removed] told me that the first tech told him the freon was $100/lb. We have never charged that for freon. Furthermore, [Member name removed]s’ other statements such as the second tech saying the first tech was in prison for drugs, me saying that we would not honor the home warranty, etc. are also not true. He did call the home warranty company to get a work order issued and a diagnosis turned in to them. As of 9.4.13 he shopping around and trying to decide if he wants to have the home warranty company repair the a/c or take their buy out offer. It would appear the urgency of making the repair has greatly diminished as he wrote his first complaint on 8.23.13 and our weather has not significantly cooled. If anyone takes the time to evaluate our long term track record of customer service I think they will find nothing like what is represented here. That might lead to questioning other things in [Member name removed]’s statement."

"(member name removed), Thank you for the great review. We are glad that you chose Air Comfort to service your AC and appreciate your business very much!!! have a great summer and we will see you in the fall for your furnace maintenance! Thanks again!"

"[member name removed], Thank you for the kind words and choosing Air Comfort! We appreciate your business very much!"

"(member name removed), We try very hard to educate our customers and provide them with quality service. Thank you for the nice review and choosing Air Comfort for your AC service needs. We hope you enjoy your summer! Thanks again!"

"Thanks [member name removed]! We appreciate you choosing Air Comfort for your new comfort system!! We hope you have a great summer! Respectfully, Cynthia"

"Hi (member name removed), I believe you have our company confused with another. Vent and duct cleaning is not a service we provide. This could not have been our work. Thank you, Air Comfort of Ky"

"Thanks {Member name removed}! We appreciate your business very much and the chance to do such a unique and cool install!! Hope you enjoy having AC this summer :)"

"{Member name removed}, Thank you for giving us the opportunity to provide you with a new comfort system. We really appreciate your business and trust in us! Give the pooches a pat on the head from us :)"

"[member name removed], Thank you for giving Air Comfort the opportunity to do HVAC right in your home. The new AC should keep you nice and cool! We appreciate your trust in us!"

"Thank you for the business! We appreciate your trust in us! We will continue to provide you with the quality service you deserve."

"We hope you enjoyed your new furnace this winter. Thank you for the opportuinty to do business with you and we appreciate it! Thank you!"

"Thank you for your business! We look forward to seeing your for your spring mainetenance!"