AE Factory Service

unknown

The only thing that I was not pleased with is their communication between their employees. There was this one time that they asked the technician to come out the first time so they can get to the problem and there were times that they did not do that. So the person came out and we have to make another appointment for somebody else to come in our home. So it is a little bit slow in getting an appointment and being taken cared of because of their lack of communication.

They were extremely professional and clean.  They call you before they come and they explain everything.  They tell me how much I saved if I didn’t have a contract with them.  They order replacement parts for anything that was broken and they did the same with my treadmill.  They did an annual service.

I am not happy with them. I called them 3 times to my house and it still isn't working. They did not charge me for the service call but they charged me for different parts every time; it still hasn't been fixed. I called them once on the 14th of January, and they were back on the 24th of January. I paid $ 180. I paid by credit card and I have spent at least $ 800. I still have water problem and I might quit trying to use it. They thought they fixed it. They keep replacing the parts and they charge me for the parts and it was a little plastic thing which was $ 190. The men have worked hard but I guess they can't fix it. I haven't called them back to tell them its not working this last time. They came when they said they would, and were right on time. I would not use this provider in the future.