AdvantaClean of East Louisville

The two service guys were friendly, knowledgeable, polite, and very hard working. There was a mis-communication between office scheduler and actual crews which set the cleaning back. They were willing to come late afternoon to accommodate my house schedule and worked way late, until almost 11pm. When I noticed that they had missed a few vents, they immediately went back in and took care of it. Huge machine, lots of noise, expect 4-6 hours disruption and chaos. Very good clean up and eager to know that they had done it all with no problems.

Overall worked out well.  Entire project took too long due to getting insurance adjustment to align with proposal, but that wasn't contractor's problem.  Very satisfied.

No problems - cleaned area where worked; workers were efficient, polite.

Everything went very smoothly, considering the circumstances. It's never easy when you have water damage in your house, but Darrin and his team (Jeff and David) did an outstanding job. They were always professional, but also warm and understanding. I could reach Darrin whenever I needed. His billing system is very clear and easy to understand, which was very helpful when comparing his invoices to our insurance reimbursements. My house actually looks better than before the flood! From the date of the burst pipes to finished work was about six weeks. We had to coordinate around my work and travel schedule, as well as carpet and flooring people, and Darrin made everything very workable. I trusted his team enough to leave them at the house if I had errands. The quality of the work he and his team did was outstanding. My new stairs are especially beautiful.

Darren and his team were responsive, professional and efficient. They were here with 90 minutes of notification. I would definitely use them again....although I hope I never have to ;-)

Crew of 2, including owner, Darrin. Team readily responded to our sewage crisis. Behavior was very courteous and highly professional. They completed the entire project exactly as promised and respectfully communicated with me as their job progressed. They took extra care to protect valuables, removed waste, sanitized all needed areas, and left my home better than when they arrived. They showed great poblem-solving skills to handle some unusual challenges in the clean-up. When the immediate need for a plumber was identified, they were able to get a plumber (also highly professional) to my home within 30 minutes to clear our sewage lines to prevent further back-up.