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A Assurance Construction Co

Founded 2001 • With Angi since March 2013

4.0

(2) Verified Reviews

Business Details

Phone Number

Address

3937 Central Ave

Louisville, KY 40218

Description

We are a small, local, family owned and operated construction business with over 30 years of experience. We have been building friendships and relationships with our customers as well as their homes for many years. We specialize in all phases of construction. Both residential and some light commercial. There is no job too big or too small....

Verified Reviews

A few reviews for this pro...
3.0

12/03/2013


Cheryl B.

The owner George Armstrong made good choices when it came to the shingles on the roof and the paint color in the sunroom. the exterior doors are also very nice plus the light fixtures in the kitchen and bathroom. The sunroom looks very nice but it took 3 visits to repair what the men did wrong. Used broken damaged floor boards, left holes in the walls, forgot to sand drywall. Common sense things that the client shouldn't have to find or point out to owner. There were days that they were suppose to show up by 9:00 and either came several hours later or didn't show up at all. The roof was done in 1 day but the other work took 7 weeks which should have been done no more than 2 weeks. I thought he was misleading in the fact that some small things should have been part of the remodeling. I didn't know it was not until I got another bill for over $500 which was a total shock.

Description of Work
Replace the roof, remodeled the sunroom, fixed holes in ceiling due to leaking roof damage, replaced exterior doors, odds and ends using drywall to fix.

Category contractors, drywall, roofing, doors

Service Provider Response

We are deeply saddened that this customer was left unsatisfied. There were some scheduling conflicts, some due to weather conditions. Unfortunately, sometimes materials that are pre-packaged may be damaged. Any time that happens, it is immediately returned. We used only brand new materials on this job and nothing was damaged when installed. We made several attempts to address all of the customer's complaints. We were actually hired to "fix" another contractor's mistakes. The items that she has listed were items that she hired us to correct. There was additional work added AFTER the original contract and price was agreed upon. It was made aware that the extra work that was requested would be an additional charge and due at the time of completion. In addition, this customer was given an additional discount from the original price simply based on the ongoing relationship with her referral source. At the time of completion of any of our projects, we perform a walk thru/inspection with the customer and require a certificate of satisfaction and completion to be signed. If the customer still has complaints, we put forth every effort to resolve any disputes or complaints that the customer may have. This customer not only agreed to her complete satisfaction of said job by signing the certificate, but also was aware and expecting the last invoice for the additional work, because when we handed her the last invoice in person, she immediately handed over the check for payment which she had already had prepared before being invoiced. We will accept ownership of any mistakes or poor choices that we make and will make every attempt to correct them, if given the opportunity. We even provide a written warranty on all labor performed. If this customer feels that the work performed was not satisfactory she had ample opportunity and right to have it corrected. This review is the first time we have been made aware of her disdain.

5.0

10/06/2013


Hope A.

They made the whole experience pretty smooth. I had storm damage and a lot of it. The insurance company was giving me a hassle and denied my claim initially. A Assurance contacted my insurance company and had them re-inspect my house. They even got additional allowances for my claim. They were in and out and I couldn't be more happy!

Description of Work
Roof replacement from storm damage. Replaced damaged siding and replaced my gutters on the whole house.

Category gutter repair, roofing, siding, home builders

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Licensed
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    No

    Services Offered

    We do everything...from framing, concrete, foundations, insulation, plumbing, drywall, electrical, driveways, porches, decks, pools, windows, doors, siding, gutters, roofs, paint, carpet, hardwood floors, tile, linoleum, install ceiling fans, hang tv's, light fixtures, install tubs, sinks, toilets, garage doors, furnaces, water heaters.......if it's on your honey do list, then it's on our list!

    Services Not Offered

    Ummmm, let me think..........still thinking..........well, this is embarrassing......I can't think of any.......

    Frequently Asked Questions & Answers about A Assurance Construction Co

    How is A Assurance Construction Co overall rated?

    A Assurance Construction Co is currently rated 4 overall out of 5.

    What days are A Assurance Construction Co open?

    A Assurance Construction Co is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    What payment options does A Assurance Construction Co provide

    A Assurance Construction Co accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

    Does A Assurance Construction Co offer free estimates?

    No, A Assurance Construction Co does not offer free project estimates.

    Does A Assurance Construction Co offer eco-friendly accreditations?

    Yes, A Assurance Construction Co offers eco-friendly accreditations.

    Does A Assurance Construction Co offer a senior discount?

    Yes, A Assurance Construction Co offers a 10% senior discount.

    Does A Assurance Construction Co offer emergency services?

    Yes, A Assurance Construction Co offers emergency services.

    Are warranties offered by A Assurance Construction Co?

    No, A Assurance Construction Co does not offer warranties.

    What services does A Assurance Construction Co offer?

    A Assurance Construction Co offers the following services: We do everything...from framing, concrete, foundations, insulation, plumbing, drywall, electrical, driveways, porches, decks, pools, windows, doors, siding, gutters, roofs, paint, carpet, hardwood floors, tile, linoleum, install ceiling fans, hang tv's, light fixtures, install tubs, sinks, toilets, garage doors, furnaces, water heaters.......if it's on your honey do list, then it's on our list!

    Are there any services A Assurance Construction Co does not offer?

    Ummmm, let me think..........still thinking..........well, this is embarrassing......I can't think of any.......