A & E FACTORY SERVICES
Reviews
3.34 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 50% | ||
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| 25% | ||
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Showing 1-4 of 4 reviews
JIM H.
Aug 2013
How did it go. I am not sure what to say here. I was satisfied with the effort of the service provider. And at the same time, it appeared to me that what the service provider did was not the solution to the problem.
In my situation, I purchased a Whirlpool refrigerator less than three months ago. This unit is equipped with an ice maker. Additionally, it is equipped with a ?fast ice maker?. I have no idea how much faster ice should be made when the?fast ice maker? featured is engaged. So I am not sure what loss of utility I am experiencing.
During a 12 hour period when the ?fast ice maker? featured was engaged, the unit produced zero ice. When I went back to the normal ice maker feature the unit worked as expected.
Since this was such a new refrigerator I thought it was worth my time to try to get the ?fast ice maker? feature working. The service provider gave me a theoritical reason why the ?fast ice maker? was not working. And he added insulation to the water line, as his theory was that the water line may have been freezing up when the fast ice feature was used.
The service provider was here for an hour. During that time the unit produced no ice. As the service provider was leaving my home I asked him what I should do. His suggestion was two fold. First, I should operate the freezer at 2 degrees lower than the factory preset temperature. Second, I should forget about the fast ice feature and only use the standard ice making setting.
I do not know if I should ask Whirlpool to replace the refrigerator, as it can not be fixed. Or if I should just shut up and leave well enough alone.
In my situation, I purchased a Whirlpool refrigerator less than three months ago. This unit is equipped with an ice maker. Additionally, it is equipped with a ?fast ice maker?. I have no idea how much faster ice should be made when the?fast ice maker? featured is engaged. So I am not sure what loss of utility I am experiencing.
During a 12 hour period when the ?fast ice maker? featured was engaged, the unit produced zero ice. When I went back to the normal ice maker feature the unit worked as expected.
Since this was such a new refrigerator I thought it was worth my time to try to get the ?fast ice maker? feature working. The service provider gave me a theoritical reason why the ?fast ice maker? was not working. And he added insulation to the water line, as his theory was that the water line may have been freezing up when the fast ice feature was used.
The service provider was here for an hour. During that time the unit produced no ice. As the service provider was leaving my home I asked him what I should do. His suggestion was two fold. First, I should operate the freezer at 2 degrees lower than the factory preset temperature. Second, I should forget about the fast ice feature and only use the standard ice making setting.
I do not know if I should ask Whirlpool to replace the refrigerator, as it can not be fixed. Or if I should just shut up and leave well enough alone.
Daniel L.
Mar 2012
They got out here quickly and the price was pretty good.
Warren M.
Mar 2012
Excellent service from the Sears call center and the repair service.
Eric M.
May 2008
On going for 4 months.
Licensing
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FAQ
A & E FACTORY SERVICES is currently rated 3.3 overall out of 5.
No, A & E FACTORY SERVICES does not offer free project estimates.
No, A & E FACTORY SERVICES does not offer eco-friendly accreditations.
No, A & E FACTORY SERVICES does not offer a senior discount.
No, A & E FACTORY SERVICES does not offer emergency services.
No, A & E FACTORY SERVICES does not offer warranties.