Xpress Moving and Delivery Services

Best movers ever!!!!!! We had a little mix up in the time but this crew was superb. They were friendly, professional, polite, and never stopped working! I have moved more times than I wished were true and this was the best experience by far with movers. I highly recommend them!

Very, very well. Very professional.

There was no move because they did not show up. Except for the day I arranged the move, I have had no response from them.

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So we bought the Big Deal on Angie's list about a month ago back when this company still had glowing reviews and felt pretty confident in our choice. After I purchased the deal I emailed via Angie's List to set up date of service (6/14/2014) and gave them the address information. They responded with a scheduled time of between 10-11am on the 14th of June. I saw something about fuel and mileage charges so I asked and was stunned when they said it would be $45 for fuel PLUS $1 per mile! One or the other is okay, but both? I flustered a little about that in my next email so they agreed to charge us $.50 per mile which completely missed my point. My husband and I discussed it and finally said okay and emailed back saying that we would pay that charge (we'd already bought the thing through Angie's List anyway so what else could we do?). It was to have been $85 extra dollars due at the end of the move and I made sure to have my checkbook with me that day (which I did).
I confirmed that we still wanted the move three times by Angie's List message and never received a response. So on the 11th or 12th of June I called the number on the advert and confirmed with the OWNER that we were still on for the 14th (like other reviews pointed out, he just answered the phone with hello, nothing more, should have been our 2nd clue). He did indeed confirm that they would be there between 10-11am on the 14th to move us and even confirmed that the move was to Georgetown and had been set up through Angie's List. Got my name and everything.
The 14th arrives. My husband had been working hard to get the house finished up and move everything out to the front yard so it could be grabbed and put right in the truck in order to minimize the time used since we wanted to be charged for as little extra time as possible. Still, I accounted for up to an extra $65 if needed by that point.
10am. 11am. 11:15 and no truck. I call the number and ask them when we should expect them only to be told that they didn't have us on the schedule! The owner played the blame game, blaming his partner for not scheduling it and not telling him. That excuse didn't hold water with me because I had personally called HIM (the owner) to confirm details for Saturday. People who can't take responsibility for their own actions make me very upset. Even worse, he didn't seem remotely apologetic and even asked if we could do it the next day! I told him no because we had everything sitting outside and had a schedule to keep. I schedule things meticulously and I figured even if something happened and it took longer than expected that we still had 3 hours between when the movers were supposed to arrive and when we HAD to be in Georgetown for an installation appointment. It was a reasonable buffer in my opinion, even assuming things went wrong.
He says I'll call you back in 15 minutes to see what I can do. We took that time to explore our other options and call around to rent a truck. At such short notice, nothing is available. We had hired movers instead of doing it ourselves since I'm not only 8 months pregnant, but my husband couldn't afford to hurt his back because we're saving his PTO for when the baby is born.
20 minutes later and the owner hasn't called back so we called him. He said that they would be there in 1 1/2 hours. I knew we wouldn't make the installation appointment and people kept trying to steal things from our yard because they thought we were giving it all away. My husband had to stay behind at the house to wait for them in the heat and I took our 13 year old to Georgetown to wait for the phone/internet installer. Since I work from home as an operations manager it was incredibly important that we didn't miss that appointment to have service installed.
At 2:15 my husband called to say that the movers had just arrived with a very tiny truck but they were going pretty quick and were getting everything put into place with his help. At 3:09 my husband called to say that they had left about ten minutes before and were on their way. About 4:11pm he calls back and I tell him that the movers had just arrived. (Means it took over an hour to get to Georgetown, just remember this part). He was stunned. He had been a mover back when he was an older teen and he knew a bit about the business. It shouldn't have taken that long even if they did have to go slower due to the size of the truck. It's a 20 minute drive!
So at just about 4:50pm they were done. I had gone out to the van and sat with the windows rolled down while they finished up. I didn't know these guys and I wasn't going to be outside of screaming range if something happened. From that vantage point I was able to see them kicking our boxes down the ramp and sticking my son's desk upside down and shoving it down the ramp so that it slid across the concrete and scuffed the top. Really professional. I didn't say anything. I just watched. I was already beyond furious and didn't want to start screaming at them like trash. I told my son to lock our front door and lock the back as well as soon as everything was inside. I didn't trust any of them at this point and I wanted to go get my husband as soon as possible before he sweated to death.
As soon as my son got in the car he tried to tell me something about the movers but I asked him to hold off for a moment because the owner was coming over. I didn't want to talk to him, but instead of rolling up the window and leaving (what I wanted to do) I waited and tried to be nice. I figured he was finally coming over to apologise. I was wrong. He was coming over to GIVE US A BILL for the extra charges! I had stupidly assumed that he wouldn't have the nerve to try and charge us extra after arriving four hours late among everything else. A good businessman will generally at least say okay, I'm so sorry about that, I'm comping you 50% on the extra charges or even asking what can I do to make this up to you? Nothing. No apology, no offer to compensate anything. He said here's a bill for $112.50 (!) for the extra time (all travel time since it was about 40 minutes to unload) and the gas and mileage. I told him flat out I wasn't paying him anything until I discussed it with my husband and he could send me a bill by email if he wanted to do that. He said he couldn't do that. I said you can send it through the message system at Angie's List if you want to have an official written record but I'm not paying a dime until my husband gives the approval. He made sure to point out that I didn't tell him I wasn't going to pay until after everything was moved out. And that there was no clause for 'lateness'. He didn't mention that we WEREN'T EVEN ON THEIR SCHEDULE which is why they were so late. I didn't say anything because I was still shocked he was even ASKING for more money by this point. The owner asks me to give him a written statement that I will discuss it with my husband so I say sure. He scribbles something on a piece of paper and I read it and laughed. I refused to sign it and made my own statement before snapping a picture of it with my phone.
His part read:
Agreement between express moving and (name) was to pay for additional hours + fuel + gas. She refused to pay it because movers were late.
Customer sign _________
Mover sign __________
I wrote above that:
Will discuss possible payment with husband
            (signature)
If you read above all of this where he sketched out what we 'owed', you could see that he also fudged the math in his favor. Nice. Good thing I know how to count, I suppose.
So anyway, after this I left them there and raced back to get my husband. On the way, my son finally got a chance to tell me what he had been trying to say before. That although one of the movers was very nice, one of the other movers called him a little s**t because he accidentally told him to take something upstairs that belonged downstairs. This same mover complained to his buddy that the 'f-ing b***h' was sitting in the van with

unknown

While I was very happy with the initial deal and communication from the mover, things went downhill from there. The two movers who helped me were certainly nice enough, but the professionalism was definitely lacking. While they had many blankets and pieces of cardboard for padding purposes, more than one of my dining chairs got nicked and scuffed from being loaded hastily and with pressure on sensitive points. One of the movers was shirtless and became (understandably) very sweaty during the process of loading and unloading. WIthout a cloth barrier to collect the sweat, much of it ended up on my various wood furniture pieces. And the cherry on top was some paint that was transferred onto the front of my dresser when it was apparently bumped into a wall or door frame. When I contacted the company owner to see about having this looked at, he agreed to send someone out, but then I never heard another word about it even after making follow-up contacts myself. Also, I paid for 2 hours of service, but was charged for approximately 15 minutes of extra time. This was due to the movers apparently needing to stop and refuel, even though my new home is less than 3 miles from my old apartment. That truck must get the worst gas mileage on the planet!
I can't argue with the price, and I probably would have let everything else go as well if I had simply received the promised follow up on my newly repainted dresser. But here I sit a month later and my eyes focus on that blemish every time I walk into my bedroom. If you need a hand, and cheap, give these guys a shot. But do yourself a favor and pre-wrap everything of value - and maybe buy a can of gas before they get there.

1. Company should call day before and confirm the appointment and moving time. 

    I had to call him and he advised he would arrive between 11 and noon.

    At noon he called to ask me my address and advised he would arrive in 15-20 mins

    25 mins later he arrived with the smallest moving truck I had ever seen.

    It was a good thing that I had moved 80% of my stuff on my own because with just the furniture and a few boxes the truck was 

    packed to the brim. It would have had to be two trips otherwise.

2. Once the truck was packed then he asked the address of the new place.

    it took him 35 mins to get there

    they stopped at the gas station

3. Only one thing got broken but it was just a candle holder

4. the owner of the company never spoke to me except for when it was time to ask for additional money.

    His associated was nice though



In conclusion here is some suggestions for the company:

1. answer the phone as a business, don't just say hello

2. get all the pertinent information to ensure that you will have the right truck for the job. Or inform your customers that you only have a 14 foot box truck

3. call the customer to confirm apt, don't wait to see if they call you

4. if you are not going to be on time a courtesy call would be appreciative.

The guys were great! This offer popped up when I had just lost my moving help - so it was short notice for Xpress. They handled it with no problem - guys were prompt, friendly, and even broke down/set up my old antique bed. I would use them again in the future. Recommend!

Peter was prompt in returning my initial call and kept in touch with me during the process.  Peter is a likeable guy, easy to work with.  I did struggle a little to understand him as he has a distinct accent, he and James are from Kenya.  They move your things in an unmarked box truck. This is nothing fancy. They provide a service, work to please their customer and seem to be working hard to build the business.
 We met at the place of purchase. Our starting time was 3:30. They arrived at 3:45, they had just finished another delivery.  The entire process took about 2 hours.  They were pleasant to work with and I would use them again.

Went well. Moved a very heavy treadmill to basement. No real problems. Did change the price on me after assembly. But they came during bad icy weather so I was happy to pay.

They arrived at stated time. Discussed where to place swingset, they put together well in a timely manner. Also instructed me on swingset settleing after first rain/anchor placement. Took all trash when they left.  Would use their services again.

Called ahead to confirm and showed up on time.  Did a great job moving everything. Made sure no damage to my items.  I am happy with the service and would recommend them to others who need help moving or hauling.

The company arrived on time. They assembled the grill perfectly and then explained al, te working arts so I could use it. They picked up all the trash generated and took it away. They are some of the nicest , mst conscientious people I have ever worked with.