Solar Energy Solutions LLC - Lexington

Installation went smoothly, on schedule. Had one instance of parameters needing adjustment several months later, an engineer made a site visit and corrected.

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They had a salesman come to the house to give me a quote for the solar panel installation.  The price was very competitive and the salesman answered all of our questions.  The install took 2 days and the system was operational and has been functioning without issue for 2 months now.  There is an app to monitor your solar panels function and a website to check up on them as well.  Also there is a hookup to the utility panel that keeps a running number of Kilowatt hours your panels have produced.  The company gets the permit from the city for the install and works with the electric company to set up everything that is needed.  The whole process went smoothly despite my email mailbox blocking all the company emails for some reason.  I have yet to get my solar rebate from the state but I expect that will go smoothly as well.  There are good warranties provided for the equipment and labor.

I have a 30 year old solar water heater that was already in place when I bought my house. The problem was that I knew nothing about it, did not understand how it worked and did not know if it was still functioning properly. The water heater also uses electric, so hot water was not a problem but I did not know if the solar collector was doing anything and was worried that maybe it was time to replace the whole thing. Also, I was starting the process of getting my roof replaced and needed to figure out what to do with the solar collector that was mounted on the roof. I made the mistake of calling a plumbing company first, thinking they would know about it since it is a water heater. I was very wrong - the plumbing company pretended to know about it, but in fact knew nothing. Frustrated, I called Solar Energy Solutions and they sent an expert out to have a look. He knew all about it even though Solar Energy Solutions was not the original installer of my system. He found that there was some wiring that was hooked up wrong (probably from a previous plumbing fix) and a sensor that wasn't working. Also the circulation pump had been unplugged. He said the tank itself and the solar collector were still in good shape and that I could probably get a few more years out of the system. He fixed the issues with the wiring and replaced the sensor and got the system working. He found that the solar collector was not mounted properly on the roof. Since I needed to get the roof replaced, he suggested that Solar Energy Solutions remove the solar collector and then replace it, mounting it correctly with proper brackets once the new roof was finished. The cost of the service included removing and replacing the solar collector, parts and fixing all the problems with the water heater, new pipe pieces and flashing, as well as custom-made brackets for mounting the collector on the roof. I was very impressed with the expert knowledge Solar Energy Solutions had about my 30-year old hot water system even though they had not been the ones to install it originally. They explained to me how it worked and then after that initial visit, they sent me a detailed written report which also explained the system and the issues they found. My old solar water heater is working great now and I will definitely call Solar Energy Solutions again if I need any repairs on it or if I get a new system in the future. They really are experts.

Very good process from start to end. Easy to understand estimate and quotation process, emphasis on what what was right for me vs. the most expensive system, well trained and diligent install team and a very high standard of work over the 2 day fitting process.
This is the second system I have had Solar Energy Solutions perform for me and I would not hesitate to return to them for other jobs or recommend them to others. They have the habit of being able to demystify the solar (PV or Hot Water) process and guide you through it in a painless way. The staff are nationally accredited for this job type which they do full-time, a big selection criteria for me vs. others who as plumbers or electricians do this part-time or as a side line. The completed job was done on time, the results looked good on the house, all plumbing and electrics have been fault free and the job site was kept neat and they even cleaned up well after themselves (how often does that happen?). They even solved a couple of other electric problems I had in my basement along the way which was a great bonus! I also was appreciative of the handover process where they ran me through system operation in detail to ensure I was comfortable with the small amount of management or maintenance that will be required over the years. Now all I have to do is enjoy the free hot water. Very happy; now for the PV project.

They have excellent service and are good providers. I was really satisfied with their work and felt that I got a good price. I would use them again in the future if needed.