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Richards Home Improvement Inc
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Ky License: 42-062 - LFUCG: 10546 NARI member. Master Certified Remodeler and Certified Kitchen and Bath Remodeler professional and licensed trades: Electrical, Plumbing, HVAC, General Carpentry, Trim, Tile, Hardwood, Drywall, and Painting.
Business highlights
Emergency services offered
47 years of experience
Services we offer
Home improvement, basement finishing, baths, garages, hvac and electrical, kitchens, new or repair from new piping & water heater replacement., plumbing, replacement windows, room additions, siding and trim, tile, trim carpentry
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.419 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 5% | ||
| 11% | ||
| 5% |
Showing 1-19 of 19 reviews
Nancy M.
Jun 2017
Great, they completed on time, everyone on the crew were courteous. If I had any questions they were answered. Left no mess, cleaned up after themselves every day.
Nathan H.
Jun 2014
No problems with the work performed. It was completed as quoted and discussed.
Betty C.
Feb 2014
Work quality is exceptional. This is the third bathroom this company has re-modeled for us and I've been completely satisfied with the work each time. Jim and his crew are professional and punctual and they take great pride in their work. He never forgets he's in your house and takes great care to keep things neat and clean and is as unobtrusive as possible. No hidden costs - everything is straight up. I would definitely recommend him for any project large or small.
Samuel Y.
Feb 2014
very well ,,, Richard checked every day on the detail. prompt and courteous no issues;.
Jim S.
Apr 2013
Excellent job on deck and roof
Mark B.
Mar 2013
The work was done promptly and very neatly. They showed up when they said they would and finished on time. We have had them return for further projects!
Samuel Y.
Jan 2013
went very well and would recommend and use again.
Mary H.
Oct 2012
We researched and asked for bids from several different companies. Richards Home Improvement beat all estimates in price and related materials. The quality of work was excellent. We couldn't have been more pleased. The workers were absolutely wonderful to have around. Having floors being pulled up and replaced can certainly be incovenient and possibly dangerous especially for my 88-year old mother, children and pet. The workers planned, along with us, the schedule for replacement of each area. If an area of the floor was not yet finished at the end of the day, they made sure it was covered safely and could easily be walked on. They were absolute perfectionists about their work and meticulous about keeping the areas clean - especially at the end of the day. If I have to say something negative, it would be that, because it is a small company, it was difficult at times in the beginning to reach someone in the office. Once work began however, the workers arrived on time and Richard came by regularly to check their work and to see if I had any questions or concerns. He made sure the deck was constructed according to building codes and obtained permit approval for us. Feel very comfortable about using this company!
Kay M.
Jul 2012
They always do an excellent job and they keep doing it till I am satisfied and that is the important thing.
Holly M.
Mar 2012
absolutely the worst company I have ever hired. I had to supervise their work every day and inspect everything carefully because the quality of the work was so bad. they didn't scrape the old paint very well and did not hammer in nails that were sticking out. the painting on the window trim was very sloppy, as was the clean up. they ruined one of my garden hoses and a garden sprayer wand. they pored out paint on my yard and killed a patch of grass. they used the wrong paint on my wrought iron porch trim and ruined it. they missed several places and I had to go over everything they did every day in order to get it done correctly. the guttering they installed was the wrong size for the roof, so when it rains the water just runs over the top of the gutters. one entire strip of guttering was hung slanting the wrong direction, so the water did not run toward the gutter, but instead flowed toward the house. when I called the office to complain, the woman who answered was so rude and shrill I could not believe it. one of their guys even took stuff out of our trash cans that we had thrown out and put it in his van. really, just an unbelievably unprofessional and terrible company. I didn't even want them back to fix the stuff they did that was wrong or poorly done. I just wanted then gone!
Response from Richards Home Improvement Inc
"I am responding only to set the record straight. It is clear that this is someone who expected more than was possible - given that they waited 4 years later to complain and this is absolutely the first that I've heard of it! I was contracted to scrape and paint and during the prep work I assure you that it was done professionally. The wrought iron was wired brushed, cleaned with paint thinner, sanded, cleaned again, primed and painted with rustoleum. The job was done in the middle of summer, so I find it very hard to believe that we killed her grass. We never used her hoses or any ones hoses or tools. We certainly did no damage. It's pretty clear if this was the case she would not have paid us. The gutter was installed by a gutter company thats been doing business here for 30 years, commercial and residential. I have used them for 20 years and still do and I have not had any complaints. In closing, anyone thats ever done business with us knows that the person who answers the phone is professional and courteous. There is always two sides to every story. I done the work that I was contracted to do and I was paid when it was done. I have never heard of these complaints before now."
Larry C.
Jul 2011
On time on budget and pleasant to boot. Great job.
William A.
Jun 2011
Richard himself comes to to the estimates and hires out various contractors that he uses. Richard himself will also arrive on sight when the work is being done to supervise. He is always courteous and we are happy with the work that is done. They do jobs from large to small.
Kay M.
Apr 2011
The job went very well. I've worked with Richard a lot and he is very good and his pricing is pretty fair. He will come and talk to me about what I am looking at. I trust him and he is very trustworthy.
William A.
Jun 2010
Richard is very professional. He will come out to your house and give you an estimate within 24 hours. He supervises all of the work that is done and has a list of contracters that he uses depending on the job. He does supervise each job eventhough he may not do the work himself. When there were any problems, he was quick to have them addressed. He treats this repeat customer well.
Dustin M.
May 2010
not a fan. will not recommend to anyone unless I am recommending them to go somewhere else. at the time they were highly recommended by our local Tile Shop and also reported back to them our experience. they were at the time not part of the BBB so couldn't do much on complaining. could have easily got them to fix the spotty work by small claims since they refused, but to be honest it was so bad at the end I just wanted them to be done and never hear from them again! that's when you know it's bad.
Response from Richards Home Improvement Inc
"To address this complaint, I appreciate all comments in regards to my work, but after 32 years, I still have clients who point things out that I am aware of while the work is nowhere near complete. However, I understand and listen to every suggestion or complaint and move forward to do the best job possible. As in all homes, walls are not square or plumb, as in this case. I always point this out. I have never refused to or try and make any reasonable requests. The issue with the lights, tile and commode are unfounded. All material was purchased by the homeowner. As far as the commode goes, it is my opinion that their sales person should have been more thorough as they were purchasing special order items. I did not have any input with the materials whatsoever. My plumber of over 30 years was more than qualified, but refused to do the work based on personal reasons. The damage to the cabinet was immediately taken care of without incident. As all of my clients know, I stand behind my work from beginning to end. This complaint, unfortunately, was due to a commode that would not fit. I am sorry, but I did not recommend the commode."
Erik A.
Apr 2010
The first problem was that the men did not come every day and often only worked a half day when they came, so the part of the project they did complete took much longer than it should have. The second problem was that we discussed what kind of windows to use (grid windows in order to match the windows in the rest of our home) before RHI gave us the written proposal. The proposal RHI then wrote up just said "windows" (did not specify grid windows). Later, when it came time to put in windows, Richard Johnson told us we would have to do a change order and pay more money if we wanted grid windows because he had not figured that into the proposal even though that is what we discussed before he wrote the proposal so that the windows in the addition would match our existing windows. Similarly, we discussed having a full light door, but then he just put "door" on the proposal. When it came time to put in the door, he again said we would owe more money for the full light door, so instead of doing a change order we went to Home Depot, bought a full light door for half of what he said he would charge us, and installed it ourselves. At that point, we began to question the proposal and to request a breakdown of the costs. Shortly after that, Richard Johnson told us he did not plan to complete our project; we had already paid him $5,000. We think he had other projects going on and our little $10,000 project wasn't worth it to him to finish for $5,000 more since we had already given him half. Taking him to court to recoup any of the money would have been more trouble than it was worth because he would have said he already completed $5,000 worth of work at that point, and it would have been up to us to prove otherwise, so we just cut our losses. We would not use them again and would advise anyone who does use them to make certain everything is spelled out in the contract and that the contract contains a time frame for completion. We don't think he was necessarily dishonest, but we think maybe he had too much going on and forgot the details we talked about, than got upset when we pointed it out. The quality of the work was fine, but another contractor later completed the job plus performed additional work on the project for less than the remaining $5,000 we would have paid RHI.
Response from Richards Home Improvement Inc
"My response is "Read your contract" of which was based upon information that was given to me on my first meeting. The contract clearly states material where no specs are given. My company was on time, worked full days and had our work inspected by the local building inspector and was approved by such. I left the job after irresponsible demands and rude behavior to anyone who was there. I know you cannot please everyone, but I was and everyone who contracted from me was treated like a criminal."
Ellen R.
Jun 2009
Great -- they fit us into bigger jobs promptly, did the work in a day, and came back right away to make some minor adjustments. They cleaned up the deck afterward and put everything back as it was. Always returned phone calls right away. Overall a great experience.
Laura M.
Dec 2008
I was for the most part pleased with the actual service I received with one exception. There was a misunderstanding with two portions of the work (which I did not understand and was asking about) and upon questioning the gentleman he became abrupt and angered. This was not something to be angry about, I merely did not understand and was asking about work I understood as unfinished. I probably would not use them again myself, but for someone who understands general remodeling, etc. they would be a good choice. The best thing about them was that they cleaned up the mess afterwards.
Response from Richards Home Improvement Inc
"I do not recall any problems and I regret that she has had to complain on this list and not with me. The complaint does not give any details, so what I recall was all good."
Kay M.
Nov 2008
The overall work was very satisfactory. When a few glitches came up, they were taken care of with no questions.
Licensing
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FAQ
Richards Home Improvement Inc is currently rated 4.4 overall out of 5.
Yes, Richards Home Improvement Inc offers free project estimates.
No, Richards Home Improvement Inc does not offer eco-friendly accreditations.
No, Richards Home Improvement Inc does not offer a senior discount.
Yes, Richards Home Improvement Inc offers emergency services.
No, Richards Home Improvement Inc does not offer warranties.