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Monthie Mechanical Inc

About us

Monthie Mechanical Inc. was formed in 1993 by husband and wife team Jeff and Kim Monthie. In five short years Monthie Mechanical Inc. had achieved the honor of becoming Small Business of the Year, awarded by the Greater Lexington Chamber of Commerce. What had begun as a two employee company has grown to a company of sixteen full time employees. In 2007 Monthie Mechanical Inc. obtained a brand new office building with a warehouse and showroom. As the company has grown over the years Jeff and Kim Monthie are still directly involved with the day-to-day operation of the company, making sure that you receive the absolute best service possible from the Monthie Mechanical team. Monthie Mechanical Inc. is dedicated to providing the highest standards of indoor comfort through products, service, education, and integrity for our customers. You can count on us to provide you with a system and solution that fits your unique needs, and since we've installed many systems in this area we've earned a reputation for doing the job right the first time. Any job worth doing is worth doing well.

Business highlights

Emergency services offered
32 years of experience

Services we offer

Home Energy Audits, IAQ., Residential and commercial installation, Weatherproofing, cooling, furnace & air conditioning. Duct Cleaning, repair and maintenance of heating

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
1%
2
2%
1
4%
Showing 1-25 of 100 reviews
Scott F.
May 2018
5.0
Yes, I recommend this pro
Professional, fully explained what issues they found and corrected them.

Francois P.
Aug 2017
5.0
Yes, I recommend this pro
The work was done very professionally. Excellent company .

Ed G.
Aug 2017
5.0
Yes, I recommend this pro
unknown

Doug H.
Jul 2017
5.0
Yes, I recommend this pro
Excellent work, performed efficiently, system works very well.

Sam P.
Apr 2017
5.0
Yes, I recommend this pro
$8,000
.

Rebecca W.
Mar 2017
5.0
Yes, I recommend this pro
$5,000
It took probably a day to complete the work. They left the area clean.

Joseph W.
Oct 2016
5.0
Yes, I recommend this pro
good products, excellent salesperson, efficient installation, careful moving through our house

Jennifer M.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Aaron W.
Jul 2016
2.0
$1,400
Called Monthie out in July 2015 to repair an AC unit not cooling. Found pinhole leak in discharge line off outside compressor, repaired with some solder, recharged and was on their way. Called back in February 2016 with no heat. Same issue, pinhole leak in same spot as previously repaired. Service tech said last tech did crappy solder job. Cut me a slight discount on the R410a but still cost me another $700. Called back June 22, 2016 for same issue - no AC. Sprayed the twice repaired area myself and saw bubbles. Said they wouldn't be able to come out until a week later to fix it (meanwhile 90F weather). 2 weeks past their labor warranty meant they weren't going to help with the cost... nor keep me as a customer. Found another provider who fixed the issue that same day, thankfully, as I had to leave town the following day for a week.



David N.
Jun 2016
5.0
Yes, I recommend this pro
.

Tim A.
Mar 2016
5.0
Yes, I recommend this pro
$4,000
unknown

Blake G.
Jan 2016
1.0
$100
Called technician for problem with gas heater. Technician came out Saturday January 2nd, charged three times what a filter costs and a diagnostics fee for which he did not provide any sort of estimate for any fixes. Noted some issues, altered our gas pressure but did not write what he changed it to/from. Thats fine, overhead costs are a reality of business and perhaps I would have eventually received an estimate. What happened after is the problem.

After altering the gas pressure of the unit a strong gas smell began emanating from the exhaust on the front of the house. Columbia Gas came out, got strong gas readings and red tagged the unit. The next day, Sunday January 3rd) I had Monthie out to see what they had done that caused the gas problem. The technician noted a few specific issues and one main issue. He returned the gas pressure to the original amount and says he will get me a bid. That night we get a gas smell again, this time in the house. Columbia gas comes out, red tagged again. We've never had any of our gas detectors go off or had gas problems in the house before Monthie.

Monday comes around, still no estimate, so I call. I don't get the estimate until the end of the day. I get an overpriced estimate for the work.

Frustrated with Monthie, I consult with three other companies. None agree with Monthie's assessment. The first company to come to my home notices a blatant and obvious issue with the unit as well as a few other problems. Some of these problems Monthie's technician told me were not an issue. Each of the companies agreed - without my telling them of any of the details from any of the other visits - on the problems, and disagree with Monthie's estimate.
Monthie Mechanical has proven themselves to be negligent in their work. 

Update: Problem was fixed for around $150 with a new thermostat and connecting a drainage tube the Monthie technician left disconnected. No need for a $600 estimate to fix something that was not the issue.
Response from Monthie Mechanical Inc
"After having researched and reviewed this complaint, I offer the following. We regret this client is unhappy with our service. I agree that while our technician resolved what he determined to be the immediate problem he missed others. Certainly the lack of combustion air which was never hooked up by original installer would explain the discoloration he found on the heat exchanger. I will be refunding this client their entire bill with my apologies. We try hard to do the next right thing and although we make mistakes we will always set them right. I would still consider getting the combustion air problem fixed, running the furnace in a closed room will damage the furnace."

Daniel S.
Oct 2015
5.0
Yes, I recommend this pro
$533
Submitted the work request on Saturday (10-3) morning after smoke started coming out of my unit.  That evening I was contacted by Brad saying he had a spot open on Sunday (10-4) and he could be there at 9:30 am. He showed up at 9:25 and got straight to work. He was polite and courteous and downright professional.  He did stress that the unit was aged and that it will need to be replaced probably sooner than later, but I didn't feel any pressure to sign up for a whole new unit. When we told him that we just wanted to replace the fan and capacitor he didn't argue or make any looks that would suggest we were making a horrible decision or one that he really felt strongly against. He even sported a good sense of humor, wasn't really expecting that. From this work order I wouldn't hesitate to deal with Monthie again.

**10-21-15 Update**
Had to bring them back out as the compressor fan started acting funny and not spinning up properly. Turns out the compress was locking out the fan to protect the fan motor from damage. This was due to the fact that the compressor was 4 to 4.5 lbs low on refrigerant.  When the second tech looked at the report from the 1st tech he noticed that he hadn't checked the pressure on the system and the compressor was reading about 1.5 to 2 amps to high which is indicative of two things 1) compressor is getting close to end of life, or 2) the refrigerant is low. Guess which the 1st tech didn't check. Which basically means the 500 some odd dollars I spent to replace the fan motor and capacitors was probably a total waste. I do not know if I can do business with them again.  I will give them the opportunity to give me a good deal on a replacement system over this. I will update after I get the estimate and how response to the situation Monthie is/will be.  Had the 1st tech checked saw that the refrigerant was that low we probably just tossed the system, but now I'm down nearly 600 between the two calls. Needless to say I am less than thrilled right now.  I will not change my previous rating until I get back the estimate and how willing HQ is willing to work with me after their tech missed an obvious part of the system to check.

Elizabeth L.
Sep 2015
5.0
Yes, I recommend this pro
$10,000
From the time Joe, Monthie's sales person enter our home they impressed us with there professionalism.  The first thing Joe did was to put covers over his shoes to protect the carpet.
Joe showed us all our our options including all the rebates that were available for choosing high efficiency equipment.
After getting estimates from other companies we called Joe back mainly because he told us that there was a $600 rebate being offered on their Carrier Infinity gas furnace, that no other company told us of.
After talking to Joe It only took 3 or 4 days for Monthie to start installing the equipment.  We contacted the gas company and got  their advice as where to place the gas inlet pipe.  Installation of the gas line, furnace exhaust and fresh air pipes were not easy because we have a finished basement.   But the Monthie workers got it all done in about 4 days.
After the install was complete Joe sat down with us and explained how to claim all the rebates that were offered, and even provided all the forms for us to file and copies of proof of purchase for each rebate.  Which totaled $1500.00 in all.
Joe also gave us an owner's manual and explained the warranties.
All in all we were very satisfied with our experience dealing with Monthie Mechanical.

Ronald Q.
Sep 2015
5.0
Yes, I recommend this pro
$8,000

A technician came to the house as soon as we called about our current system not working. The air handler in the attic was 31 years old so he recommended we replace it. Erica came to the house the next day and gave us an estimate. She was very professional and gave us three options. She was not the least bit high pressure. We signed a detailed contract and set up a date for the work to be done. The installers arrived to the job site at the appointed date & time. They did exactly what was stated in the contract. They put down runners to protect the carpets. They got the job done in one day as they promised. They cleaned up after themselves and hauled away the old equipment. The new system is doing a great job. The price seemed a little high but I got an estimate from another company and Monthie was actually less expensive. So I think price was fair. Over all I am very pleased with my experience with Monthie Mechanical.



Jeffrey M.
Jul 2015
5.0
Yes, I recommend this pro
$500
unknown

Matt K.
Jul 2015
5.0
Yes, I recommend this pro
$200
unknown

Paul N.
Jul 2015
5.0
Yes, I recommend this pro
$700
unknown

Steven S.
Jun 2015
5.0
Yes, I recommend this pro
$9,000
unknown

Raymond G.
May 2015
5.0
Yes, I recommend this pro
$8,400
Excellent  customer service engineer, delivered on quoted services,  installation crew was efficient.  One follow-up visit was required and performed almost immediately after the phone call was made.  Overall, very good company to work with.  After a year and a half, system works great and has lowered my heating and a/c costs.
Response from Monthie Mechanical Inc
"Thank you for your kind statements regarding our HVAC services for your home. Could you please remove the category of Auto Services as it is confusing other customers. Thank you"

William C.
May 2015
5.0
Yes, I recommend this pro
We've used them for years. We have a service plan and our service plan is $600 but we have three units. It's extremely thorough. We call them once a year to go to two houses to go for emergencies and they came out and they did a very good job so we've just been with them ever since because they provided a good service and we liked the way they've done business with us. I give them an A for just everything because they've always been on time, given good service, the people have been courteous and thorough so there's not really anything on the categories that I would give them anything less than an A. I'll have spring checkup in a month or so.

Thomas R.
Apr 2015
5.0
Yes, I recommend this pro
$2,800


The job went very well.  Initially the new digital thermostat didn't work, but the contractor was very responsive when I called it to their attention and they returned and fixed it in a reasonable time frame.



Sundra H.
Apr 2015
5.0
Yes, I recommend this pro
They were very efficient and used the latest methods and it still looks good 10 years later.  Yes they charge a little bit more but you are getting the BEST!

Larry D.
Apr 2015
5.0
Yes, I recommend this pro
$250
They don't try to oversell. They're knowledgeable. They fixed the problem the first time. Prices are good.

Sandy H.
Dec 2014
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 100

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Monthie Mechanical Inc is currently rated 4.7 overall out of 5.

Monthie Mechanical Inc accepts the following forms of payment: CreditCard

No, Monthie Mechanical Inc does not offer free project estimates.

No, Monthie Mechanical Inc does not offer eco-friendly accreditations.

No, Monthie Mechanical Inc does not offer a senior discount.

Yes, Monthie Mechanical Inc offers emergency services.

No, Monthie Mechanical Inc does not offer warranties.