Monthie Mechanical Inc
About us
Monthie Mechanical Inc. was formed in 1993 by husband and wife team Jeff and Kim Monthie. In five short years Monthie Mechanical Inc. had achieved the honor of becoming Small Business of the Year, awarded by the Greater Lexington Chamber of Commerce. What had begun as a two employee company has grown to a company of sixteen full time employees. In 2007 Monthie Mechanical Inc. obtained a brand new office building with a warehouse and showroom. As the company has grown over the years Jeff and Kim Monthie are still directly involved with the day-to-day operation of the company, making sure that you receive the absolute best service possible from the Monthie Mechanical team. Monthie Mechanical Inc. is dedicated to providing the highest standards of indoor comfort through products, service, education, and integrity for our customers. You can count on us to provide you with a system and solution that fits your unique needs, and since we've installed many systems in this area we've earned a reputation for doing the job right the first time. Any job worth doing is worth doing well.
Business highlights
Services we offer
Home Energy Audits, IAQ., Residential and commercial installation, Weatherproofing, cooling, furnace & air conditioning. Duct Cleaning, repair and maintenance of heating
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 1% | ||
| 2% | ||
| 4% |
After altering the gas pressure of the unit a strong gas smell began emanating from the exhaust on the front of the house. Columbia Gas came out, got strong gas readings and red tagged the unit. The next day, Sunday January 3rd) I had Monthie out to see what they had done that caused the gas problem. The technician noted a few specific issues and one main issue. He returned the gas pressure to the original amount and says he will get me a bid. That night we get a gas smell again, this time in the house. Columbia gas comes out, red tagged again. We've never had any of our gas detectors go off or had gas problems in the house before Monthie.
Monday comes around, still no estimate, so I call. I don't get the estimate until the end of the day. I get an overpriced estimate for the work.
Frustrated with Monthie, I consult with three other companies. None agree with Monthie's assessment. The first company to come to my home notices a blatant and obvious issue with the unit as well as a few other problems. Some of these problems Monthie's technician told me were not an issue. Each of the companies agreed - without my telling them of any of the details from any of the other visits - on the problems, and disagree with Monthie's estimate.
Monthie Mechanical has proven themselves to be negligent in their work.
Update: Problem was fixed for around $150 with a new thermostat and connecting a drainage tube the Monthie technician left disconnected. No need for a $600 estimate to fix something that was not the issue.
"After having researched and reviewed this complaint, I offer the following. We regret this client is unhappy with our service. I agree that while our technician resolved what he determined to be the immediate problem he missed others. Certainly the lack of combustion air which was never hooked up by original installer would explain the discoloration he found on the heat exchanger. I will be refunding this client their entire bill with my apologies. We try hard to do the next right thing and although we make mistakes we will always set them right. I would still consider getting the combustion air problem fixed, running the furnace in a closed room will damage the furnace."
**10-21-15 Update**
Had to bring them back out as the compressor fan started acting funny and not spinning up properly. Turns out the compress was locking out the fan to protect the fan motor from damage. This was due to the fact that the compressor was 4 to 4.5 lbs low on refrigerant. When the second tech looked at the report from the 1st tech he noticed that he hadn't checked the pressure on the system and the compressor was reading about 1.5 to 2 amps to high which is indicative of two things 1) compressor is getting close to end of life, or 2) the refrigerant is low. Guess which the 1st tech didn't check. Which basically means the 500 some odd dollars I spent to replace the fan motor and capacitors was probably a total waste. I do not know if I can do business with them again. I will give them the opportunity to give me a good deal on a replacement system over this. I will update after I get the estimate and how response to the situation Monthie is/will be. Had the 1st tech checked saw that the refrigerant was that low we probably just tossed the system, but now I'm down nearly 600 between the two calls. Needless to say I am less than thrilled right now. I will not change my previous rating until I get back the estimate and how willing HQ is willing to work with me after their tech missed an obvious part of the system to check.
Joe showed us all our our options including all the rebates that were available for choosing high efficiency equipment.
After getting estimates from other companies we called Joe back mainly because he told us that there was a $600 rebate being offered on their Carrier Infinity gas furnace, that no other company told us of.
After talking to Joe It only took 3 or 4 days for Monthie to start installing the equipment. We contacted the gas company and got their advice as where to place the gas inlet pipe. Installation of the gas line, furnace exhaust and fresh air pipes were not easy because we have a finished basement. But the Monthie workers got it all done in about 4 days.
After the install was complete Joe sat down with us and explained how to claim all the rebates that were offered, and even provided all the forms for us to file and copies of proof of purchase for each rebate. Which totaled $1500.00 in all.
Joe also gave us an owner's manual and explained the warranties.
All in all we were very satisfied with our experience dealing with Monthie Mechanical.
A technician came to the house as soon as we called about our current system not working. The air handler in the attic was 31 years old so he recommended we replace it. Erica came to the house the next day and gave us an estimate. She was very professional and gave us three options. She was not the least bit high pressure. We signed a detailed contract and set up a date for the work to be done. The installers arrived to the job site at the appointed date & time. They did exactly what was stated in the contract. They put down runners to protect the carpets. They got the job done in one day as they promised. They cleaned up after themselves and hauled away the old equipment. The new system is doing a great job. The price seemed a little high but I got an estimate from another company and Monthie was actually less expensive. So I think price was fair. Over all I am very pleased with my experience with Monthie Mechanical.
"Thank you for your kind statements regarding our HVAC services for your home. Could you please remove the category of Auto Services as it is confusing other customers. Thank you"
"Thank you for your rating of our services for your home. We appreciate the time you took to post this review. Would you please take a moment to change the rating category from Auto Services to HVAC as this is confusing other customers. Thank you again for your kindness."
The job went very well. Initially the new digital thermostat didn't work, but the contractor was very responsive when I called it to their attention and they returned and fixed it in a reasonable time frame.
Licensing
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