Don Jacobs Imports Inc logo

Don Jacobs Imports Inc

Auto Service, Auto Sales, Oils/Lubricants,

About us

For close to 50 years Don Jacobs Automotive has been a Kentucky tradition, bringing BMW, Honda, Volkswagen, and Pre-Owned vehicles, as well as a state-of-the-art collision repair center to generations. Experience the Don Jacobs difference. Shop online 24/7. Come by and see us on the corner of Nicholasville and New Circle Road in Lexington. (Additional phone number - (859) 276-5555. Additional DBAs - Don Jacobs BMW, Don Jacobs Honda, Don Jacobs Imports, Don Jacobs Motor Cars Inc, Don Jacobs Honda BMW Volkswagen, Don Jacobs Honda-BMW-Volkswagen, Don Jacobs Organization, Don Jacobs Volkswagen, Don Jacobs VW. See website for hours.)

Business highlights

54 years of experience

Services we offer

Auto Service & Sales

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
0%
2
0%
1
9%

Filter reviews by service

Showing 1-22 of 22 reviews
John W.
May 2019
1.0
Auto Service
the repair was more expensive than I expected, but the worse thing was that they failed to put the tires back on securely. I went to another repair shop when I heard noises and they told me my tire was very near to falling off the car, and that the other three tires were loose as well. Could have caused a serious accident.

Lawrence T.
Jan 2017
5.0
Auto Service
Yes, I recommend this pro
Very positive. Good quality, knowledgeable repairs.

Lawrence T.
Jan 2017
5.0
Auto Service
Yes, I recommend this pro
They did a good job.

Lawrence T.
Jan 2017
5.0
Auto Sales
Yes, I recommend this pro
Actually from the time I got there, test drove the car, finished all the paper work and walked out it was less than two hours.

Very professional and very knowledgeable about the car.

Answered all my questions and weren't pushy.

JB J.
Jul 2016
5.0
Auto Service
Yes, I recommend this pro
.

Joseph E.
Jan 2016
5.0
Auto Service
Yes, I recommend this pro
unknown

Anne S.
Sep 2015
5.0
Auto Service, Oils/Lubricants
Yes, I recommend this pro
.

Scott H.
Jun 2015
4.0
Auto Service
Yes, I recommend this pro
unknown

Deana H.
Apr 2015
5.0
Auto Service
Yes, I recommend this pro
$175
I am very happy with them.  One thing that is convenient is they have online scheduling.  Everything just went fine.  I really respect the fact that they treat women like they actually have a brain.  It is not only the courtesy that I have discovered that is common in the south but they also treat you like a person with intelligence. It's not that you are a little lady kind of thing.

NICK M.
Mar 2015
5.0
Auto Service
Yes, I recommend this pro
$900
We were satisfied with them, but their prices are high.

Tristan F.
Feb 2015
5.0
Auto Service
Yes, I recommend this pro
$200
I used the same technician named Mike and I have used him for a while and I really have a good experience with him.  He fixes my car instead of tearing it up.  He has been taking care of my car.  Anything that I took my car there for repair, I never had to go back for the same issue.

NICK M.
Feb 2014
5.0
Auto Service
Yes, I recommend this pro
The service was great. We have used them in the past and will continue to do so.

Chris A.
Nov 2013
2.0
Auto Sales
We went in to test drive a few vehicles, focusing on used. The salesperson made an offer for an end of year model with both dealer rebate and 0% financing. We came to an agreement on the price, then after signing all the paperwork, the salesperson said he couldn't make both the rebate and the 0% financing. As we were leaving after not accepting the deal, he stated that if we went to other non-VM dealers that Don Jacobs would not honor the factory remaining warranty of used cars. Obviously, this is not true.
I feel like we were lied to at least twice and would not trust doing business with this provider again.

Jessica S.
Sep 2013
5.0
Auto Service
Yes, I recommend this pro
$180
It went well. I didn't even have an appointment that day...I had it for the following week, but my car insisted that it needed to be donef!! (Oil life down to 5%) They were great about working me in and getting me on my way.

Sarah P.
Sep 2013
5.0
Auto Sales
Yes, I recommend this pro
$13,500
I called about an Odyssey I had seen online. It was not even on the show room floor yet, but still being reviewed for mechanics etc. The salesman allowed us to test drive it that evening with the mechanics having been checked, but the detail cleaning not having been done. It was nice to be the first to look at the van since they seem to fly off the lot so fast. We loved it and made a deposit on the van that night. We were able to get all our financing in order that evening and finalize the purchase the next evening. All the paperwork and financing work could have been more timely. I got the impression that the salesman was new to the company and not completely familiar with all the standard processes, but it got done, and everyone was very friendly about it all. There was a snack station available which was nice since I was a pregnant woman delaying dinner by a few hours. I love the van. We've had it for about three months now. I had some funny emails from the salesman a week or so after we purchased the van asking if we were still interested in the vehicle and if we wanted to test drive it. That made me chuckle. Again, one of the ways I guessed the salesman was new...but nothing terrible.

Sarah P.
Sep 2013
5.0
Auto Service
Yes, I recommend this pro
They were friendly, polite and timely in their repairs. We've used them
for all our Honda repairs for the past 7 years. Having an older model
CRV, there are few systems they have not replaced for us. We have
always been very pleased with their service.

Gary H.
Jul 2013
4.0
Auto Service
Yes, I recommend this pro
$75
It was very good.

Liz D.
Apr 2013
5.0
Auto Sales
Yes, I recommend this pro
$20,000
Scott McManus answered every question and followed up with the service bill.

Angela S.
Jun 2012
1.0
Auto Service
$400
The headliner was replaced, but took longer than orginally expected. When I finally went to pick the car up it was a mess. They'd lost several plastic pieces that that cover up brackets inside the car, gotten greasy finger prints on my brand new headliner and my sunvisors, and broken some of the other molded trim and didn't even tell me. There were parts just hanging off and the roofing channel that orginally was leaking was not replaced properly and the quality control was awful. I had to bring the car back and even made a list of all the problems and they still didn't get them all fixed. I had to bring my car back two additional times to point out problems and even today I still have a molded piece that apparently was not secured properly when they put it back on and it continues to come loose and finally just fell off. I will never take my car there for service again.

BARBARA N.
May 2012
5.0
Auto Service
Yes, I recommend this pro
We will continue to use them in the future. I would recommend them.

James K.
Feb 2012
5.0
Auto Service
Yes, I recommend this pro
They do a good job. I would rate them highly, and I would use them again in the future.

Lori H.
Nov 2011
4.0
Auto Service
Yes, I recommend this pro
$75
The experience has been great so far and they are very easy to schedule appointments with. I will use them again in the future.

Karl P.
May 2011
5.0
Auto Service
Yes, I recommend this pro
$50
They have always taken care of me when I get there. They are great. They are a little bit more expensive, but it is well worth the better service.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Don Jacobs Imports Inc is currently rated 4.5 overall out of 5.

Don Jacobs Imports Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

Yes, Don Jacobs Imports Inc offers free project estimates.

No, Don Jacobs Imports Inc does not offer eco-friendly accreditations.

No, Don Jacobs Imports Inc does not offer a senior discount.

No, Don Jacobs Imports Inc does not offer emergency services.

Yes, Don Jacobs Imports Inc offers warranties.

Don Jacobs Imports Inc offers the following services: Auto Service & Sales