Don Jacobs Imports Inc

the repair was more expensive than I expected, but the worse thing was that they failed to put the tires back on securely. I went to another repair shop when I heard noises and they told me my tire was very near to falling off the car, and that the other three tires were loose as well. Could have caused a serious accident.

Very positive. Good quality, knowledgeable repairs.

They did a good job.

Actually from the time I got there, test drove the car, finished all the paper work and walked out it was less than two hours.

Very professional and very knowledgeable about the car.

Answered all my questions and weren't pushy.

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I am very happy with them.  One thing that is convenient is they have online scheduling.  Everything just went fine.  I really respect the fact that they treat women like they actually have a brain.  It is not only the courtesy that I have discovered that is common in the south but they also treat you like a person with intelligence. It's not that you are a little lady kind of thing.

We were satisfied with them, but their prices are high.

I used the same technician named Mike and I have used him for a while and I really have a good experience with him.  He fixes my car instead of tearing it up.  He has been taking care of my car.  Anything that I took my car there for repair, I never had to go back for the same issue.

The service was great. We have used them in the past and will continue to do so.

We went in to test drive a few vehicles, focusing on used. The salesperson made an offer for an end of year model with both dealer rebate and 0% financing. We came to an agreement on the price, then after signing all the paperwork, the salesperson said he couldn't make both the rebate and the 0% financing. As we were leaving after not accepting the deal, he stated that if we went to other non-VM dealers that Don Jacobs would not honor the factory remaining warranty of used cars. Obviously, this is not true.
I feel like we were lied to at least twice and would not trust doing business with this provider again.

It went well. I didn't even have an appointment that day...I had it for the following week, but my car insisted that it needed to be donef!! (Oil life down to 5%) They were great about working me in and getting me on my way.

I called about an Odyssey I had seen online. It was not even on the show room floor yet, but still being reviewed for mechanics etc. The salesman allowed us to test drive it that evening with the mechanics having been checked, but the detail cleaning not having been done. It was nice to be the first to look at the van since they seem to fly off the lot so fast. We loved it and made a deposit on the van that night. We were able to get all our financing in order that evening and finalize the purchase the next evening. All the paperwork and financing work could have been more timely. I got the impression that the salesman was new to the company and not completely familiar with all the standard processes, but it got done, and everyone was very friendly about it all. There was a snack station available which was nice since I was a pregnant woman delaying dinner by a few hours. I love the van. We've had it for about three months now. I had some funny emails from the salesman a week or so after we purchased the van asking if we were still interested in the vehicle and if we wanted to test drive it. That made me chuckle. Again, one of the ways I guessed the salesman was new...but nothing terrible.

They were friendly, polite and timely in their repairs. We've used them
for all our Honda repairs for the past 7 years. Having an older model
CRV, there are few systems they have not replaced for us. We have
always been very pleased with their service.

It was very good.

Scott McManus answered every question and followed up with the service bill.

The headliner was replaced, but took longer than orginally expected. When I finally went to pick the car up it was a mess. They'd lost several plastic pieces that that cover up brackets inside the car, gotten greasy finger prints on my brand new headliner and my sunvisors, and broken some of the other molded trim and didn't even tell me. There were parts just hanging off and the roofing channel that orginally was leaking was not replaced properly and the quality control was awful. I had to bring the car back and even made a list of all the problems and they still didn't get them all fixed. I had to bring my car back two additional times to point out problems and even today I still have a molded piece that apparently was not secured properly when they put it back on and it continues to come loose and finally just fell off. I will never take my car there for service again.

We will continue to use them in the future. I would recommend them.

They do a good job. I would rate them highly, and I would use them again in the future.

The experience has been great so far and they are very easy to schedule appointments with. I will use them again in the future.

They have always taken care of me when I get there. They are great. They are a little bit more expensive, but it is well worth the better service.