Bone Dry Roofing & Masonry - Lexington

This is a great company to work with from start to finish! Competitive pricing, professional staff and great communication. They answered questions, provided samples of materials and worked with me to set a date that worked for my schedule. On the day of installation they updated me throughout the process with photos. Cleanup was good too, not a single nail left behind. I would recommend this company to family and friends.

Everything from the quote to installation was great! The guys who put my gutters up were very professional, nice and did a top notch job! I highly recommend!

It went really fast once they got started

We are extremely pleased with the whole process of getting a new roof. From getting the estimate to having the last nail put in we were very impressed with the friendliness and professionalism of the Bone Dry team. The roof turned out great and they cleaned up so well we couldn't find any roofing nails or debris and believe me we looked. I don't believe you can find a better roofing company anywhere.Update,as of today 9/26/2018 we have found 2 nails which is totally amazing.Great job Bone Dry Team!

Overall my experience was okay, not as great I had expected based on the other reviews. They had to come out several times to finish up the work. In addition to chimney waterproofing I also had them caulk the flashing as well as replace one piece of the soffit.

At first I was told all this work would be done in two days back in July 2017. All this while my contact was Miles Owens. Here's a timeline of the work. 07/21/2017 - They did an acid wash and applied the sealant to the flashing. They left the replacement soffit board for me to paint and they would come and finish up all the work in a couple of days. After I came home I noticed that a few spots were missed in the cleaning. 08/01/2017 - Finished the cleaning and some of our outdoor plants also got damaged as a result of the acid. I was also told that some other crew would be coming to fix the soffit on that same day. But nobody showed up. Had to call them again. 08/14/2017 - The soffit piece is installed. 08/24/2017 - Water proofing is applied, and was also assured that it was applied above the roofline and not just the shoulders. Based on this I made the full payment as per their invoice probably in Sept 2017. 10/8/2017 - I shared some pictures where it appeared that the bricks above the roofline and soffit appear water soaked compared to the shoulders which were dry. And he promised to have this looked at. 10/21/2017 - Send Miles another email, since he didn't respond 10/31/2017 - Send a message on Angieslist to Sara with whom I had initially set up the appts and also made a payment to. But no response. Then some time in first week of November I visited their Office in person and talked to Jade (Office Manager). He looked at the paper work and said he will have Miles call back. I also tried to reach out to Miles directly and left him a voicemail but still no response. 11/15/2017 - I called their office in the morning and talked with Caroline and she promised to call me back in an hour, which she didn't. Then I called her back the next day 11/16 and she said either Miles or Jade will call me before end of the day. As of today still nothing (11/17). While initial communication was good, but trying to have issues fixed has been a pain so far. I hope they will finish the work they were paid to do. Unfortunately my experience with this company has been really bad.

Porch looks good. Bone Dry removed old grout between affected bricks and re-grouted with same color. I had an independent brick mason do this 2 years ago and it didn't last through even one winter. Am hoping this will last. Appears to be a good job.

Good. I was afraid that the rain would come before they would. They came early and was done when I arrived home. They did a great job and was very patient with me. I highly recommend.

It was really good, professional. They did the work and fixed the problem. It was a good price. It's good. On the quality, it worked.

This company is awesome! From the sales rep on down they were incredible! They completed the job in just 4 days, and we have a high pitch, large roof. They were always on time and always professional. Did a phenomenal job of cleaning up afterwards as well. We highly recommend them!

The roof was leaking from the inside. They had to tear the outside wall out to replace all of that and replace the flashing.

Everything was great quality. Timely manner.

The service went very smooth. The contractor was kind and gentle and accommodating. He did a very ggod job. And was a very patient person. And he is very experienced.

Outstanding service. I have rental property and have dealt with other roofing companies for the past 15 years. This is the first time I felt that I was dealing with an ethical company and person. Scott was very professional, and did detailed work, took pictures and gave me great news about having 2 to 3 years left on the life of my roof. I had been told by another company that it needed to be replaced last year. Would highly recommend Bone Dry Roofing and will let them look at doing the replacement when it is needed.

Seriously amazing! I know this isn't something that they could do on a regular basis, but I literally got a quote on Thursday afternoon, the team showed up at 8am on Monday and the roof was completed by 5pm. These roofers have an amazing system and team of people where everyone knows what his job is. My yard and landscaping were protected. My gutters cleaned out. A piece of siding that was off fixed in the process. Everyone was kind and extremely professional. The roofing process was thoroughly explained in the quote. They were a little bit higher in the quote by a few hundred but I'm confident I received an amazing roof that if anything goes wrong in 25 years, it will be fixed or replaced. When I say no hassle, I mean no hassle. These guys were spot on amazing!

Weather and work load delayed their visit to our home, but work was completed in time for the closing of our home. Very reasonably priced and professional.

The first hiccup was partly my fault. I did not double check that my address was updated on Angie's list (it is now). The receptionist did not verify it when the appointment was set either. The company contact, Corey, went to my old address (an hour late). Instead of calling immediately and finding out what the problem was and why I was not there for our appointment, he just said he though I had to go somewhere and he left. I had to contact him two hours later when he had not shown up at the correct address. So, we are told by Corey that he would have a guy there Tuesday to install the leaf guards. He would call me to confirm a time. I had to call them Tuesday to find out a time...he said after lunch. At 4:50 p.m. I called Cory's cell and got voicemail. I left a message asking him to please call me to let me know why they had not shown up. I got NO RETURN CALL ALL NIGHT!!!! I had to call him again the next day ( I waited until 9am or so to give him time to call me assuming they go to work at 7:30 or 8). He said there would be someone there by 10 a.m. I got no apology or explanation. 10 a.m. came and went! At 10:45 I called Corey back and asked him point blank if they were going to do the work or not. I said if not just let me know and I will get a refund from Angie's list. At last I got an apology for the delay!!! Finally a nice young man came around 11:10 or so and completed the work. He said he told Corey Tues he had a blow out and would not get to my house that day and he was under the impression Corey was communicating this to us...we sat till dark on Tuesday thinking they may still show up!!!! No communication, scheduling, or customer service skills. I will not have Bone Dry do work for me again!!

It was a pretty sloppy job and they failed to improve on a poorly done job. I recently called them and pointed out some things and they said they would send someone out to remedy it, but they never have come. I thought they were a little on the expensive side but I don't know because we did not get lots of estimates. The overall quality was poor. They were relatively prompt in coming out to look at the problems I called them about, but this was several weeks ago and nobody has come at this point.

The company front office is a bit dis-organized(scheduling,communicating with field personnel and billing).The field technician did a very good job.

Excellent service from day one! When John made the initial visit to prepare an estimate we knew we were working with the right business. Everything went exactly as they said it would. Junior, the site manager, was great to work with. Total confidence in these folks!

They came out and didn't get it quite right the first but came back out and did a wonderful job.

I've filled out their online contact form and called and left a message with no response. Very frustrating.

spent 2 hours looking at everything - found no defects.

I got three quotes. I was surprised how expensive roof replacement was for our house but Bone Dry's quote was competitive with others I received. Large roof on ranch house, low pitch in all areas, new shingles are Owens Corning dimensional. Gutter replacement was subcontracted and was completed a week or so after the roof replacment. Roof replacement was completed in one day. I have worked with Bone Dry before and found them to be extremely professional and the best option for roofing needs in Lexington. The roof looks great and I have confidence that Bone Dry will stand behind their workmanship and warranty. Gutter installation was great too - no problems with that. Overall I'm very pleased with the work. The only complaint is that we had lots of debris and about 30 roofing nails in the blower for our microwave exhaust fan after the roof replacement. The debris completely shut down the blower and I had to uninstall my built-in over-range microwave to clean it out. You might want to specifically request that your overhead exhaust vent be completely sealed before tear-off. A minor issue in an otherwise great job. Would definitely use Bone Dry again.

After many opportunities given they never showed up when they were supposed to and never gave me a phone call to let me know they weren't coming. The one time they did show up was unexpectedly 3 days later.