Bone Dry Roofing & Masonry - Lexington

This is a great company to work with from start to finish! Competitive pricing, professional staff and great communication. They answered questions, provided samples of materials and worked with me to set a date that worked for my schedule. On the day of installation they updated me throughout the process with photos. Cleanup was good too, not a single nail left behind. I would recommend this company to family and friends.

Everything from the quote to installation was great! The guys who put my gutters up were very professional, nice and did a top notch job! I highly recommend!

It went really fast once they got started

We are extremely pleased with the whole process of getting a new roof. From getting the estimate to having the last nail put in we were very impressed with the friendliness and professionalism of the Bone Dry team. The roof turned out great and they cleaned up so well we couldn't find any roofing nails or debris and believe me we looked. I don't believe you can find a better roofing company anywhere.Update,as of today 9/26/2018 we have found 2 nails which is totally amazing.Great job Bone Dry Team!

It went really well. They were done the roof in one day. The cap had to be ordered as they are specially made. The size for the cap was measured twice to ensure they got the right fit. We were very pleased with how everything turned.

Overall my experience was okay, not as great I had expected based on the other reviews. They had to come out several times to finish up the work. In addition to chimney waterproofing I also had them caulk the flashing as well as replace one piece of the soffit.

Scott the team leader was very professional,on time, and understood the scope of work. The guys that showed up to do the work were the complete opposite. Ended up having lots of water pour into my house from faulty work and even after Scott had them come back never got the work done correctly. Had to hire a new company.

great noted damage and repaired.

The install went fine, and looked good when completed. Within a year or two, the rubber pad began to split around the edges, visible from the ground on 3 sides. Although it hadn't leaked at that point, the install was ugly (see pic). I called and let them know of the problem. They came out to look, told me it was under warranty, and they'd cover it. 4 months later I called again. After that I called 20 times or more. They sent someone out to look at the site 3-4 times, and each time I was promised a repair, often within 24 hours. It took them over a year to make that right. Then, just a few months ago, the roof began to leak. Although it took them less than a month to get that fixed, it cost me $175 (the guy told me there was damage to the roof install that wasn't covered), and none of their predicted arrival times were honored. When they did come and do the repair, no one told me. I went up on the roof and noticed the repair, otherwise I wouldn't have known. The only communication I got from them that it was complete was the bill, and that took another month. Also, in their estimate, they told me they'd re-paint the water-stained interior ceiling for free. That was never done. I am all finished throwing money at this company. Although the roof is still under warranty, if it leaks again, I'll call a different roofer.

At first I was told all this work would be done in two days back in July 2017. All this while my contact was Miles Owens. Here's a timeline of the work. 07/21/2017 - They did an acid wash and applied the sealant to the flashing. They left the replacement soffit board for me to paint and they would come and finish up all the work in a couple of days. After I came home I noticed that a few spots were missed in the cleaning. 08/01/2017 - Finished the cleaning and some of our outdoor plants also got damaged as a result of the acid. I was also told that some other crew would be coming to fix the soffit on that same day. But nobody showed up. Had to call them again. 08/14/2017 - The soffit piece is installed. 08/24/2017 - Water proofing is applied, and was also assured that it was applied above the roofline and not just the shoulders. Based on this I made the full payment as per their invoice probably in Sept 2017. 10/8/2017 - I shared some pictures where it appeared that the bricks above the roofline and soffit appear water soaked compared to the shoulders which were dry. And he promised to have this looked at. 10/21/2017 - Send Miles another email, since he didn't respond 10/31/2017 - Send a message on Angieslist to Sara with whom I had initially set up the appts and also made a payment to. But no response. Then some time in first week of November I visited their Office in person and talked to Jade (Office Manager). He looked at the paper work and said he will have Miles call back. I also tried to reach out to Miles directly and left him a voicemail but still no response. 11/15/2017 - I called their office in the morning and talked with Caroline and she promised to call me back in an hour, which she didn't. Then I called her back the next day 11/16 and she said either Miles or Jade will call me before end of the day. As of today still nothing (11/17). While initial communication was good, but trying to have issues fixed has been a pain so far. I hope they will finish the work they were paid to do. Unfortunately my experience with this company has been really bad.

Porch looks good. Bone Dry removed old grout between affected bricks and re-grouted with same color. I had an independent brick mason do this 2 years ago and it didn't last through even one winter. Am hoping this will last. Appears to be a good job.

....

The roof repair was great, well done and they went the extra mile. The quote I received from the masonry part, aka chimney repair, had me replacing my entire chimney saying it was almost beyond repair (I never received a quote about to replace bricks only). I went with another company who only had to replace 7 bricks, nothing cracked and nothing fell down, so very glad about that decision!

Work was completed within 2-3 days. Good quality repair, good clean up, and team was very professional.

Good. I was afraid that the rain would come before they would. They came early and was done when I arrived home. They did a great job and was very patient with me. I highly recommend.

It was really good, professional. They did the work and fixed the problem. It was a good price. It's good. On the quality, it worked.

We had an extremely hard time getting a quote from Bone Dry. The salesman came out at the appt time, was very informative, very personable, and said he'd get me a quote within a few days. Couple of weeks went by, I called him and he said he had it done and would send it on over. Still nothing. Another week goes by, I call again and he said there must be something wrong with the email and that he'd drop it by that morning. Nothing. There were actually several more failed attempts within all this time. Finally, we gave up and called another roofer.

This company is awesome! From the sales rep on down they were incredible! They completed the job in just 4 days, and we have a high pitch, large roof. They were always on time and always professional. Did a phenomenal job of cleaning up afterwards as well. We highly recommend them!

.

The roof was leaking from the inside. They had to tear the outside wall out to replace all of that and replace the flashing.

Everything was great quality. Timely manner.

The service went very smooth. The contractor was kind and gentle and accommodating. He did a very ggod job. And was a very patient person. And he is very experienced.

Very well.

It took them awhile to get there after we agreed on a price and scope of work, but that was OK since all of the chimney/masonry guys I called were busy. It also took them awhile to complete the job as they had to special order the chimney cap. Communication was OK, text from the technician/mason. I really can't say if the work was good or bad. The pictures look good. My real complaint was the price. I have since had a local mason totally rebuild a chimney for 60% of what I paid Bone Dry. I think the challenge is even getting a few chimney guys out to give a quote. Bone Dry got it done, but I think there is more value in getting a smaller local guy....if you have the time and can find him.

The Bone Dry Roofing crew was very professional and conscientious. The job was completed in a timely manner and the finished product is high quality, with good attention to detail. Some repairs were extensive and required carpentry expertise. Overall, I am very pleased with the entire job and highly recommend Bone Dry Roofing.