WADE HATCHELL HEATING & COOLING

Horrible costumer service, this company has been to my house several times this year and the last time that they were at my house my husband and I were told that we were lucky that we didn't have a fire because of the horrible wiring that this company did. Every time that they come over they keep cutting wires and taking parts out saying that the parts were extra parts and the unit didn't need it to work. we keep being charged for them to come and fix the same problem, and it's yet to be fixed. I would not recommended this company. if anything they should give us a refund. I called this morning and I let them know that my unit wouldn't turn on at all and let them know about the issues that I had with them. They didn't apologize or anything. They didn't offer to come and look at the unit or anything else. The employees are extremely rude, and I will never use this business again.

Installation went great

unknown

Wade Hatchell recently performed a routine clean and
check of my parents central AC system. It was working fine. That night it stopped
working. They were out of town all the next day and then without AC over the
weekend. Called them back first thing Monday. They returned and said the compressor
was bad and needed to be replaced or install an entire new AC unit. Said it was
probably a lightening strike. They reminded him there had been no storms! His only
response was ?I didn?t do it; it?s just a coincidence?. My parents never said he did ?do
it?. Coincidence? Probably... Mr. Hatchell said he would "take care of
us"; that he felt bad. Said he would crunch cost estimate numbers and get
back to them that night or the next day. Three days went by and my parents remained
without AC in extreme heat. They called and left 4 messages during this period with
his secretary and was promised a return call. Never happened; to this day he
has never called back. Only possible conclusion is at best, this is not a
reputable company.

They came and checked the air conditioner and said that both the inside and outside coils had a leak and gave some estimates on new units. It was late summer and we didn't really need to place it yet, so we waited until this year and it was going to take them forever to come back out.  They had been out here before and one of the guy was on vacation and the owner himself doesn't come out for things like that.  He only comes out to place new units for you.  He won't come out to look at to see what needs to be fixed if you want to fix it.  I was not at all happy with their service.  We ended up having another guy come out and found out that there was absolutely wrong with the outside coil and we would have replaced it for no reason if we had used their service.  I think their price was reasonable.

They are reliable, respectful, serious about their work - they don't try to push upgrades and new systems, just go about their business, explain clearly what is/was wrong, what needs to be fixed, options we have, and they follow thru on EVERYTHING they say they will do.  HVAC repairs are expensive, but with this company I never felt I was ripped off.  Soooo glad they are there for us!

They are honest, responsive and always do a good job.