OnwallTVinstall.com
About us
Servicing areas from Just North of Dayton Ohio all the way down to Lexington & Louisville KY areas. We have a radius of 120 miles of Cincinnati OH. & Northern KY . OnthewallTVinstall.com offers TV wall mounting & Home theater installs, our pricing is NOT the average pricing scale. We have re-designed the way TV wall mounting & Home theater installs are sold. In 2002 We separated from an exclusive contract with one the nations largest electronics stores just before they went out-of-business. We were responsible for fixing the mistakes made during the sales process & we had to do this on-site with no warning. This would happen on 3 out of 5 TV wall mount installs sold by the stores. We designed a way to solve all of the problems that were caused by the sales process. The problem was that the materials were more costly than the entire installation cost & the sales person would not always mention that to the customer. This means that when the installer arrives he has no materials to install for the customer, unless he has the materials on-the-truck to sell to the customer. Having the materials to sell the customer is nice, yet the customer most likely felt mis-led by the store after they were sold the install & now they have to pay more money. Normally the installation cost is comprised of labor & warranty fees. The majority of other companies do not include materials for installation like brackets or wires. They want you to supply them all or buy them from them at an extra fee for each item like HDMI wire, mounting bracket & elec. bridge. We are different as we include all the materials for the TV wall mount installation for the NO wires look. That is the difference!
Business highlights
Services we offer
& Speakers Indoor & Outdoor, Flat Panel TV Wall Mounting, Home Theater Installs, Motorized Wall Mount Brackets & Installation, Projectors & Screen Installs, Surround Sound Installations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
5% | ||
0% | ||
2% | ||
8% |
"This customer has literally lost her mind. I mounted her TV with her bracket right where she told me to mount it at. she called me about a week later and wanted me to move the TV and said that I mounted it to low. this is because she was moving in on the day that I installed it and she was very sporadic she had several technicians working on different tasks at the time. I did in fact tell her that I would come back when I was in her area to move the TV up for free if she could wait for me to be in her area. so she is partially telling the truth because she would call me and asked me if I could come do the job several times and I would tell her each time she would have to wait until I was in her area. I finally decided that I would rather give her a refund for her TV mounted to low instead of arguing with her and dealing with her constant begging request for me to do it for free and do it now. she already paid for one TV install I installed the TV right where she wanted it so I am not required to go back for free but I was willing to do so as long as it didn't cost me any extra money but after dealing with this person for some time it was better for me to just let go of the job and give her her money back just to get her off my back. so I would treat any other customer the exact same way if you asked me to do a job for you and I do it the way you requested and then you pay me for the job and call me back over a week later complaining about where you told me to put the tv then I would tell anybody the same thing I cannot come back for free unless I'm already in your neighborhood."
"mr. Klop in fact request a simple home theater installation setup however his schedule was tight I had previously scheduled installations already set up and he requested that I get to him as soon as possible I told him that I would try to squeeze him in between jobs and did not work out for him and his existing schedule sometimes my schedule is booked up to a week sometimes it is only a couple of days out all of which are outside of my control. the issue in this case was not that there were more important jobs than his it is just that I had already promised the timeframes and the details were installed did not leave any openings for me to come to him between jobs"
"I politely respond however in regards to the customer claiming I was upset when I arrived that is not necessarily true it may have been obvious by the look on my face that there was some concern but that was due to the previous conversation that me and her had my text where she threatened me legally and threaten me through Angie's List dispute process if I didn't come back to Mount her TV. Technically I had already completed what I was paid to do I had only told her that I would come back for free if I was already in her area. I was not upset I was just offended by the threat she did not have to take it that far and I did not feel like I was legally responsible for coming back to the point to where I deserve to be threatened. In regards to this install that I did in fact complete this customer has been truthful and respectful for about 50% of her claim I did complete the install at her TV was not working properly everything was connected properly she had to have her TV replaced I told her that if she could work with my schedule and if I could come back to her when I was already scheduled to be in her area that I would not charge her however on the two days that I had installation scheduled in her area I had previously notified her of my arrival time and after that the installations that were scheduled in her area rescheduled or cancelled so I gave her a call and let her know how we could handle it best she requested that I come out ASAP I notified her at the time that I would have to customize a schedule for her because I was not going to be in her area. When I arrived I checked the new TV and installed it properly make sure that everything was working and I explain to her how to operate the system at that time her previous TV install which would have been the second TV was still working just fine she did not have any problems with it and she did not claim to have any issues while I was there I obviously had to charge her to come back to remount a new TV because my office is in Northern Kentucky and she is in Dayton Ohio I only charged her $79 to come back and remount the TV. In regards to the claim that she has to pay someone else to repair issues with the install it all comes with a lifetime warranty and she has never requested any repairs or addressed any concern about any other issues when I left she seemed like a happy person"
I completely understand that things happen. Conflicts come up, emergencies happen, you name it. If MIke ran into a situation where he couldn't get to me the day of my appointment I would have understood. All he had to do was take the time to tell me. Heck, i would have understood had he bothered to contact me at any point in the past 2 days since. It's common courtesy and it only takes a minute to call or text. As it is he left me waiting all night, and has since not bothered to call me back. It's rude!
Looking through his other negative reviews it seems he has a habit of this. I'm sure to expect some level of comment from him stating that he can't make all of his customers happy, he learns from his mastakes, Yada yada. Clearly this is all bs as he still doesn't feel the need to keep his customers informed. If you want to schedule an appointment with the expectation that you may or may not have him show, and will likely get little to no communication, then Mike is the guy. If, however, you expect more from your service and want professional courtesies do yourself a favor and look elsewhere.
***Update*** 2 days later (11/29)
Following my initial post I received a call and text from Mike apologizing for missing his appointment. I didn't necessarily believe the reason he provided but decided to give him a chance to correct the situation. We agreed that he would come out to hang the tv the following day for a discounted rate.
His communication leading up to the appointment time improved significantly. He still ended up being almost an hour late, but provided text message updates along the way (greatly appreciated). Upon arrival he was professional and courteous. He assessed the job and took the time to walk through some options with me. I had bought a full range tv mount which, little did i know, had the potential to damage my brick fireplace wall. He indicated he would continue with the install if I wished, but wouldnt be able to warrant the work due to the risk. Instead he recommended a tilt mount that he had it him. The price he provided for the mount seemed high, but I appreciated that he took the time to explain the potential risk. In the end I considered it a wash with the discounted installation price, and opted to take his advise.
The installation went very smoothly, and the end product looked great. I am glad that I gave him another chance to come out.
Licensing
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