Aqua Lock

"Mrs. Tina Customer Service is our highest priority and I would like to reach out and express my apologies for your frustration. In your review, you mention that the inspector verbally stated interior framing would be completed, but on your signed contract, it states clearly service to be completed: "remove existing drywall to expose the preexisting basement window and replace with new basement window, cost $575. Both of these services were completed on 10/4/19. During our conversation, you mentioned your lack of knowledge in regard to construction, so it was assumed we would finish out the window. Unfortunately, in most finished basements, windows are framed in during the drywalling process, not during window installation, which occurs during the construction period. The same occurs for basic home windows...when above grade windows are replaced the trim is preexisting, for which would have occurred during the drywalling period. Unless a larger window is installed there would be no need for new trim. As perviously discussed, I referred back to your signed contract and you acknowledged trimming was not included on this document. I expressed that my crew does not have the finishing capabilities, but would be more than happy to forward you a contact information for trim finishers. If you would like to contact the office, I would be very happy to refer you to someone. I wish you the best and if I can assist with any further services I would be honored. Sincerely, Becky Kraft, Owner"

"Thank You Ms. Georganna :) . If you should need further assistance, please do not hesitate to contact me. :), Becky"