Reviews
1.01 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 100% |
Filter reviews by service
Showing 1-1 of 1 reviews
Charlie P.
Jan 2015
Printing - Copies
My HP laptop started crashing with blue screens and application crashes. I tried everything I knew to do (ex-IT guy), so I hunted around and found that Office Max offered computer repair services. I took the laptop to them and they said they would scan and fix it for $159.00. For $179.00 they would scan, fix and guarantee the fix. They wanted their payment in advance before any work got started.
I paid the $159.00 and left the laptop with them. Three days later they called and said it was ready for pickup. I asked what they did and they said it had a trojan and they cleaned it off. They wouldn't tell me which trojan had infected the machine or how they cleaned it. I took the laptop home and tried using it. It still was crashing with blue screens and application crashes, so I took it back to them. They kept it over the weekend and called again and said it was ready. I asked what they did and they said they cleaned another virus and trojan, but couldn't tell me which one. I took it home and it still crashed and burned as before. I took it back to Office Max and they said they had done all they could and suggested I wipe the hard drive and rebuild the machine. I asked if they could perform that service and they said NO as they didn't have a Windows 7 Home Premium DVD. They would refund the $159.00 or offer any other remuneration.
I called Robert Stephen at Honest Computer Repair in Clarksville and he saved everything, formatted the hard drive and put everything back as before for $45. Now that's good service at a fair price. I guess it was my fault for giving Office Max the laptop, but I was desperate and my wife needed her computer back.
See my review of Honest Computer Repair.
I paid the $159.00 and left the laptop with them. Three days later they called and said it was ready for pickup. I asked what they did and they said it had a trojan and they cleaned it off. They wouldn't tell me which trojan had infected the machine or how they cleaned it. I took the laptop home and tried using it. It still was crashing with blue screens and application crashes, so I took it back to them. They kept it over the weekend and called again and said it was ready. I asked what they did and they said they cleaned another virus and trojan, but couldn't tell me which one. I took it home and it still crashed and burned as before. I took it back to Office Max and they said they had done all they could and suggested I wipe the hard drive and rebuild the machine. I asked if they could perform that service and they said NO as they didn't have a Windows 7 Home Premium DVD. They would refund the $159.00 or offer any other remuneration.
I called Robert Stephen at Honest Computer Repair in Clarksville and he saved everything, formatted the hard drive and put everything back as before for $45. Now that's good service at a fair price. I guess it was my fault for giving Office Max the laptop, but I was desperate and my wife needed her computer back.
See my review of Honest Computer Repair.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
OFFICE MAX is currently rated 1.0 overall out of 5.
No, OFFICE MAX does not offer free project estimates.
No, OFFICE MAX does not offer eco-friendly accreditations.
No, OFFICE MAX does not offer a senior discount.
No, OFFICE MAX does not offer emergency services.
No, OFFICE MAX does not offer warranties.