Home Depot

Home Depot it's convenient it's easy, it's what it is. I got to find my own, they carry a lot of things which is good but it's quality I can't find people to escort me and then the cost sometimes your kind of stuck with it.

When we got a quote on cabinet refacing from Home Depot, I thought the price was high, but expected that I was going to get a professional, turn-key job in return for paying a bit of a premium.  Wrong.  After the 7 weeks for the factory to get the materials ready, the installer started the job without making sure he had all of the materials.  Several doors and drawer facings were short.  Without bothering to give us a heads up (we were home), the installer started sanding the existing cabinet fronts, throwing powdery dust all over out living and dining room.   Each time he came, we had to vacuum the dust left behind him.  Left spots of cement on the floor, on the microwave.  Told me I probably ought to caulk a seam where his cut on the laminate didn't quite meet the wall.  Scuffed up the sheetrock ceiling pulling the molding off and that was my problem to fix, too.  So a 2-3 estimated job time took several weeks for the remaining parts to come in.  When they did come in, two of the doors were the wrong size.  Had to chase after the installers and their office every step of the way to get any answers and my phone calls usually were not returned.  The contracting company finally gave us a discount on the whole project, which put the price closer to what I would consider fair if the project had gone well.  Took them two months to complete an estimated 2-3 day job.  They were infuriatingly clueless and apathetic about following up.  Their supplier was slow to respond to their mistakes. Wish I had saved myself money and aggravation and done the job myself.

They did a very good job because you’re dealing with Home Depot store and not the installer directly. I didn’t realize when I was having a dark granite sink put in that I needed to have dark granite stoppers for the sink. In the middle of the installation, I had to run out to Home Depot to buy the colored ones. It would have been nice if they told me ahead of time that I needed that. Their price were very reasonable. The quality was very good. The granite I had, there’s a gap forming between where the grout has come out of it a little bit. When I called and if somebody could come in for that, it was some ridiculous price. It was $250 to have the installer to come back out and do that. They’ll probably use a dollar for just a grout for that. I have a little bit of concern about other companies that I’ve used which they would automatically do that as part of their customer service. That is one of the downsize, if you have any issues with the places like Home Depot. I would not use Home Depot again. I’d rather use a company where the installers work for the company.

A sales person came out, measured and quoted us twice. The first time, there was a sale; but we had to make a decision right away & that soured the deal for us. After comparing several bids, we decided to give them another try. The second time, we signed paperwork; but received a call saying there was a calculation error ($500 more) & they would have to come back. We signed paperwork, put down a deposit and were 3 weeks from getting our soffits, gutters & facia board replaced. We were irritated; but content. Then the project coordinator called to schedule a meeting with the project manager. He came out, measured & said it would be an extra $2000 due to sales person's calculation errors. We are not interested in paying this much (we had our entire roof replaced for less). They wasted our time and cashed our deposit check. We will never use their services again.

One guy came in and reframed and installed the doors, and did a wonderful job! I would use their services again in the future.

I think it was a good experience. When I go in there is always someone who can help me. It is easy to find what I am looking for. I have found things at Home Depot that other home improvement stores might not have had. They were helpful.

My husband had already selected one type of filler, but he asked the staff member where to find backing material, since there was a wide gap between our driveway and foundation. The clerk assured us that if we bought a different type of ''self-leveling'' filler, we wouldn't need the backing. We bought this type and tried it at home, but it ran way down into the gap, just as we had feared. I don't think the staff person knew what he was recommending, and he also seemed in too much of a hurry.

We had a great experience at this Home Depot. We came in with a 10% off coupon from our US Post Office Change of Address form. A Home Depot associate followed us around the whole time to tell us where things were and the fastest route through the huge store. Some things were a little bit more pricey than at other places, but we had more selection and better service here.