Glenn Toyota

I was shocked that they didn't charge me for the re-balance. They did a great job. Beth is very nice. It took about an hour total.

Squirrels had chewed the wiring in the bottom of my new Toyota. They chewed the wiring which affected the transmission. I took it to Glenn's to get it fixed. The choices were either $450 or $1,250 to totally replace the whole wire harness and I chose the cheaper route. They did not tell me the secret to keeping squirrels, and rats and things from out under your car and that is keeping a little box of mothballs in a stocking under your car! They didn't tell me that somebody else did. Mothballs!

I was at another dealership for my seat track and was told that I would need to buy a new seat. This dealership was able to find the part and only charged $21. Then I purchased four tires there; they were running a special to buy three and get one for $1. They did a great job.

Called their service department to schedule appointment. Arrived for appointment, greeted warmly, service was described and I was directed to waiting area. Facility was extremely clean and professional. Staff was very knowledgeable and answered all of my questions. Work was performed quickly and I was in/out in no time. Service advisor even accepted a competitors coupon for the service. I will continue to take both vehicles here for oil changes and tire rotations.

Very Displeased with Glenn Toyota Service

They are friendly, honest but prices are little high.

Very easy and smooth, especially after their major remodeling and expansion last year. You just pull up into an enclosed drop-off area (the doors open automatically for you), and as soon as you park, a service representative is there at your vehicle door. They have three check-in counters right there in the drop-off area, staffed usually by at least two people so we haven't yet had to wait for anyone to get to us. Check-in is quick, then you go to a newly-remodeled waiting area with comfortable chairs, some of which even have small swing-away tables so, if you wish, you can do some work while you wait. Free serve-yourself coffee or chilled bottles of water are available. There are even two Internet-connected computers available if you wish to check your e-mail or look up something online. Service is performed quickly but correctly; we've never had any problems or complaint about their work. They call you when the work is done, you pay at the adjacent cashier window, reclaim your keys, and off you go.
My February 2009 sales experience is less satisfying to me, as I loathe the entire price-negotiation business involved with purchasing a new vehicle (which, of course, is common to virtually all new-car dealerships in the U.S; Glenn Toyota is far from alone in this). But given that Glenn follows the pack in this and fair-fixed-price dealers are rare, hard to find, and lacking in my area, my buying experience was relatively smooth and not excessively painful.