Birkley Services
About us
Birkley services is a family owned business doing work in northern kentucky. our family has been in the hvac business since 1947. we offer a complete line of services to fulfill your needs for heating, cooling, conditioning and electrical for in your home or business. We also install standby generators. We offer financing for your larger projects. we accept visa, master card and discover. we service all brands of heating and cooling equipment. never be surprised when our technician hands you the bill. we offer up front pricing. we charge a diagnostic service call fee. we will check out your system and then tell you exactly what it will cost to fix it before we do the work. and, as always, estimates on replacement systems are always free. we are licensed and insured. our technicians go through constant training to keep their skills sharp. in an effort to "go green", we install Climate Master Geo Thermal systems. Geo Thermal delivers the highest efficiency on the market. if you have a special or trouble area in your home or business, Fujitsu, ductless, mini splits can solve your problem. Fujitsu offers high efficiency, super quiet operation and zoning. if your clothes dryer is not drying as fast as it once did, maybe the dryer vent needs to be cleaned or replaced. we do that. has your bathroom exhaust fan stopped working? we do that. does the air in your home need to be cleaner? does it need more humidity in the winter? an Aprilaire humidifier and air cleaner will solve those problems. 100% satisfaction guaranteed! if you are not happy, we will make it right.
Business highlights
Emergency services offered
78 years of experience
Services we offer
HVAC replacement, preventive maintenance. dryer vent cleaning/replacement. exhaust fan repair/replacement. humidifier installation. air cleaner installation. energy saving thermostat installation. gas line work. Standby Generator installation., repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.720 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 5% | ||
| 5% |
Showing 1-20 of 20 reviews
Bonita F.
Sep 2015
I have not had issues or problems with any of the work I have contacted them to do for me.
Barbara G.
May 2015
canAfter the $25K HVAC equipment install, we continued to use Birkley twice a year for tune ups. They are more expensive than other HVAC companies, but we stayed with them since they did the installation. The units don't perform as well as they are supposed to do. There are balance issues where some rooms simply don't cool off. Matt Birkley believes this is caused by the duct work and will not attempt to do anything to balance the air flow. He suggested we close vents in the hallway to compensate. Now one of the thermostat has broken. It is under warranty and we secured a replacement thermostat from the manufacturer. Matt Birkley wants to charge us over $200 for the labor and service call to replace this thermostat that retails for $60, and that we have already secured. His brother Chris agreed to replace the thermostat for an additional $35 labor charge, as part of the tune up packages, to which we agreed. Then Matt said that since we are unwilling to pay $200 for the 15 minutes of additional labor for the thermostat when they are already at our office performing an equally expensive tune up service, that he will no longer service the equipment at all, and will not honor the $35 labor charge agreed to by his brother Chris. We are very disappointed with this company and would not recommend them. They have no customer good will nor appreciation of customer loyalty. They are simply out to make a buck.
David W.
Oct 2014
It did not go well, they gave me a bid almost twice as much as 2 other providers, keep in mind the part needed costs about $100 dollars new and taking it off takes about 10 minutes. When I explained their bid was significantly higher than others, Chris said he would "only" charge me for the service call, which was a surprise $89! A charge that was never mentioned when I requested someone to take a look at it. Chris had dissembled the motor and wheel, something I did not ask for, only a quote to replace the wheel, and claimed he could charge me for the labor, but I already knew the wheel was the problem and told them so when I called to request service! Chris left everything dissembled with wires hanging out of the furnace, wires unrelated to the fan, he left complete liability. Maybe he is just a bad apple at Birkley, but I can confirm he is totally unprofessional, all because I would not submit to their outrageous quote! So when you call this company expect to pay for someone to come to your home, create an electrical hazard, provide a ridiculous quote and then leave. It is always wise to get multiple bids, but based on this experience, do NOT call these guys.
Response from Birkley Services
"[removed member name] could not give me a make or model of his furnace so I had to be dispatched to his residence. Obviously we charge for that. I am not a non profit organization. He was not there but his partner was. I inspected his furnace and removed the blower housing assembly to see what kind of damage was done. His blower wheel was shattered in 6 pieces. It was not possible to put this back together. I called him and explained the damage and the price. He did not like the price. Thats fine. Thats his choice. He still owes the service call of $89. When was the last time you went to a doctor, got a diagnosis and decided not to pay the doctor for the office visit? Thats exactly what he did and I even brought the office to him! It turns out I was at least the 2nd company to show up and not get paid. I called that other company and the customer service manager confirmed that in fact he was a good friend of [removed member name] and he turned them away too. [removed member name] ultimate goal was to call as many companies as possible until he got the price he wanted and Not pay anyone else for anything. He achieved that goal. His furnace was NEVER left in an unsafe condition. The blower assembly was removed which requires removing screws, low and line voltage wires to the motor and attached circuit board. TWO separate disconnect switches were left OFF to accomplish this. Again, [removed member name]'s rant on unsafe and unprofessional was done to avoid payment. In the end, Thankfully, I run across impossible "non-customers" like this Extremely Unfrequently and for that I am very very grateful."
Linda S.
Jan 2014
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Tom M.
Oct 2013
We called Birkley Home services between 9 and 10 pm, and got a call back right away. They would be there at 8:30 the next morning to see what was going on.
Matt Birkley came over and realized a switch had been turned off on the AC/heating so that was an easy fix. We knew our hot water heater was 7 years old and making lots of noise and were not surprised when it blew. We had been investigating tankless hot water heaters to resolve our issues with running low on hot water when all showers were running. Although, tankless was more expensive than a traditional hot water heater, it saves energy costs, last 5- 10 years longer and is much quieter. The best part for me was that it took up much less space without the trail of water going to the drain.
Matt Birkley and his crew worked on it on Thursday afternoon and all Friday. He then returned on Saturday to make sure there were no issues and kept us updated on the progress each day.
Matt Birkley came over and realized a switch had been turned off on the AC/heating so that was an easy fix. We knew our hot water heater was 7 years old and making lots of noise and were not surprised when it blew. We had been investigating tankless hot water heaters to resolve our issues with running low on hot water when all showers were running. Although, tankless was more expensive than a traditional hot water heater, it saves energy costs, last 5- 10 years longer and is much quieter. The best part for me was that it took up much less space without the trail of water going to the drain.
Matt Birkley and his crew worked on it on Thursday afternoon and all Friday. He then returned on Saturday to make sure there were no issues and kept us updated on the progress each day.
Shannan M.
May 2013
Had Birkley Services perform routine maintenance on my a/c and everything went great. They are extremely friendly and knowledgeable. I was so happy with everything; I decided to sign a service agreement where they come out twice a year to service my a/c and furnace pending on the season. I will continue to use them for all my heating and a/c needs. Recommend Birkley Services to everyone.
Barbara S.
Apr 2013
They are fabulous people! I have worked with the grandfather, father, and now the son. I would highly recommend them! Top quality work. They never let me down!
Tom M.
Mar 2013
I am very happy with his work. He responded pretty quickly and came out to take a look at it. He ordered the parts the same day and had the part back within 24 hours.
Sandy L.
Oct 2012
Okay, again I went on Angie's list for the first time and picked Chris Birkley from the reviews. He too was "AWESOME". He too did everything I asked and was great. He, as well, is very, very fair in his pricing. He worked very hard getting my heat pump leveled. He cleans up also, as he goes along. If you need a great Furnace and AC guy, I highly recommend Chris Birkley. Believe you me, he is now my Furnace and AC guy. Also, my puppy gives him her seal of approval.
Sandy Linkugel
Sandy Linkugel
Sarah T.
Jul 2012
We had a great experience with this company! Matt was very courteous during our initial phone call and we were thrilled that we were able to set up a service appointment for Saturday morning. We had explained to him the evening before that we were helping friends move that day and he showed up a bit earlier than expected which was really appreciated. Upon arrival he spoke to my husband and we walked him around and he looked at the thermostat, inspected the unit in the basement and checked out the outdoor portion of the system. He was very professional and through. He explained everything very clearly to me and my husband and answered all of our questions. He provided us with a detailed, written estimate and we were so comfortable we had him go ahead and preform the services that day. WIth in the hour our AC was back up and running.
Robert Z.
Jul 2012
Very satisfied. Their response was exceptional. Would highly recommend.
Tom M.
Jun 2012
Our central air unit was running but not cooling. Matt Birkley returned our call even though it was very late on Tuesday night. He was there first thing the next morning. Determined the cause and said he would have a part in the afternoon. He told us how to set the A/C unit if we wanted him to be able to repair the unit from the outside while we were not there. We followed the instructions and I received notification when it was completed that afternoon. The best part was that I did not have to sit around all day waiting for him to return with the part. Great service at a great price!
Barbara G.
May 2012
I worked with one of the owners, Matt Birkley, over a period of months, coming with with various possibilities. We had 3 old, oversized, inefficient HVAC units that were not installed properly by the previous building owner, and as a result, our flat roof leaked during heavy rains. This was part of a larger project of also replacing the flat rubber membrane roof of the building, so we had to coordinate the timing. Birkley did a great job. They spent a good deal of time preparing, and minimized the disruption to our office staff. They had custom curbs built for the new units, so that water would not pool near the HVAC equipment on the roof. They are a great company to work with, and we would use them again.
Barbara S.
Apr 2012
Chris, was on time, reasonably priced and went right to work to make the repairs, caused by another company's improper shut off of the furnace and red tagging on the gas line. Required to turn gas back on to my home even though it was their fault.
Damian B.
Apr 2012
They call a week ahead of time to schedule a time, call before they come, arrive on time, perform the service quickly, give me the
results, and they are out the door. Perfect.Amy F.
Mar 2012
They truly care about their customers, are punctual and responsive to communication and requests, and their prices were reasonable. I would recommend them to anyone.
Beverly D.
Jan 2012
My father, who is soon to be 89, called Service Experts (Knochelman) by mistake. The tech who came tried to bamboozle him & me too into buying a new furnace with the story that some board was bad & would take 3 days to come in. He could have a new furnace in by the next day. It didn't sound right to me, so I called Birkley Services, a family owned & run company, to take a look. They have done work for my family for a number of years & I have found them to be trustworthy. Chris Birkley found the problem & of course it didn't require a new furnace. Chris was highly incensed that this tech tried to basically scam my Dad into spending thousands of dollars for a new furnace. He encouraged me to call Service Experts & get our money back which I did & they complied. I can't explain exactly what Chris fixed in technical terms - all I know is he & his family are very knowledgeable about Heating A/C & very honorable in their dealings with people. I've never been disappointed in the work they have done for me over the years. I recommend them highly.
Amy F.
Apr 2011
I would give them an A across the board. I did not spend anything. I feel like I can trust them.
Adam B.
Jun 2010
It was a great experience. I was out most of the day and came back later that day to see the job about 95% complete. I thought they speed and professionalism of Birkley Services was top notch. They can be trusted to get the job done right and for a great price. I would recommend Birkley Services to all my friends and family! Thanks Birkley Services Adam B. Cincinnati, OH
Tom M.
Mar 2009
I liked the fact that they are a small, family owned company. They have 2 generations of heating and air conditioning professionals. They were also able to pin point the a few areas that the builder missed. They were responsive, punctual and the overall experience was good.
Licensing
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FAQ
Birkley Services is currently rated 4.7 overall out of 5.
Birkley Services accepts the following forms of payment: CreditCard
Yes, Birkley Services offers free project estimates.
No, Birkley Services does not offer eco-friendly accreditations.
No, Birkley Services does not offer a senior discount.
Yes, Birkley Services offers emergency services.
No, Birkley Services does not offer warranties.