MOLLY MAID of Northern Kentucky and SE Cincinnati
About us
Trusted, Professional, Residential Maid Service. Having a clean, comfortable home is important. Finding the time to conduct a thorough house cleaning is difficult, especially with all of the pressures and demands already placed on you. For more than 25 years, Molly Maid has offered bonded, insured residential maids who pride themselves in quality home cleaning services that create "me time" for our hardworking homeowners. Before joining the Molly Maid family, each maid is professionally trained to perform the detailed residential maid services we provide. Only passionate, caring people have the honor of wearing our nationally-recognized uniform.
Business highlights
21 years of experience
Services we offer
We perform the following cleaning services in all rooms: Dust baseboards, and cabinets. Kitchens: Clean counter tops, and decor; remove cobwebs; vacuum and mop; vacuum cloth furniture; clean glass surfaces; make up/straighten linens; empty wastebaskets. Bathrooms: Clean and sanitize bathtubs, and sinks; Also, and spot clean cabinets., baseboards, blinds, doors, furniture, light fixtures, microwave - inside and out, shelves, showers, sills, sink, stove, toilets, we clean mirrors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.733 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 30% | ||
| 42% | ||
| 3% | ||
| 12% | ||
| 12% |
Showing 1-25 of 33 reviews
Lesia T.
May 2022
It was great job.
Eliza H.
Jan 2021
A friend of mine used your cleaning service herself and her husband are army vets they have 3 children just moved into their dream home after lying around $300 to have your people clean the place before hand but yet they didn't really clean and when she called you all , all that you would do for her is offer her a $20 refund!!! What are you kidding me?? So this is how you all treat people that not only served for our county but have 3 chikd which one is a baby... So she had to clean everything over while trying to take care of her kids unpack and tell the movers where to out her items because they couldn't go where they was supposed to because it wasn't cleaned this is unacceptable
Jennifer O.
Jun 2019
They put my 15 year old 5 lbs Yorkie in the bathtub! When I got home she was in the bathtub of the guest bathroom. I am a single woman with a 19 year old son who was at work 45 minutes away. Molly Maid was the only people at my home that day. When I called to inquire they had the audacity to suggest that either my son came home from work to do it or someone broke into my home to do it. The gentleman even suggested I may have a disgruntled ex! Will NEVER use them again.
Judy A.
Jul 2017
They did a great job. I would recommend them and use them, again.
Diane B.
Sep 2015
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Shannon H.
Aug 2015
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Donald D.
Jan 2015
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Kimberley Z.
Jan 2015
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Tom H.
Oct 2014
We loved the service the staff is professional,polite,and hard workers. They would get our service done in a little more than an hour. They have competitive prices and are very responsive to any comments you call about They were punctual, if problem they called and let you know. If we ever needed the service again I would call them
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you so much for your review! We love that you love our service, and we cannot wait to meet your cleaning needs again in the future. Whenever you need us, please give us a call."
Jan G.
Oct 2014
I fired them because one of the maid stole my wallet.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback. We work diligently to maintain the highest quality of employees, and take the suspicion of theft seriously. Should theft ever be suspected, we strongly encourage the filing of a police report, and are fully cooperative in the process. After the initial interview with the Owner, our applicants must pass a nationwide background investigation before they are employed. Once they are bonded and insured, our employees then must excel during our training program under the supervision of our most veteran route managers. We are sorry you did not have the typical Molly Maid experience, and we sincerely hope you will try us again in the future. Thank you again for your feedback!"
Carter G.
Oct 2014
unknown
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for taking the time to give us your feedback. We are always looking for ways to improve our service, and your input helps us do that. During the complimentary in-home estimate, our estimator takes extensive notes on the areas in your home that are particularly important to you. While we deliver a thorough cleaning every time, we pride ourselves particularly on the details. We encourage feedback and are happy to continue to add to these notes until the cleaning absolutely exceeds your expectations. I would encourage you to try us again in the future, as we are always improving. Thank you again for your feedback!"
Diane B.
Oct 2014
The woman who came to clean my house had stolen $10,000 necklace from me. They were uncooperative in helping me get it back. I would not use them again.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you so much for your feedback. We work hard to maintain the absolute best quality of employees, and take the accusation of theft very seriously. All of our applicants go through a face to face interview with the owner where they are scrutinized on their professionalism, their cleaning quality, and their character. After being selected for employment, we then run a nationwide background check and place them in the hands on training phase. During this training the employee is evaluated by our veteran route managers, where the emphasis is on her quality, her attention to detail, and her conduct. Furthermore all of our employees are insured and bonded. If theft is ever suspected we cooperate completely with law enforcement to resolve the issue. I am sorry you didn't have the typical Molly Maid experience, and would encourage you to try us again in the future. Thank you again for your feedback!"
Leonard W.
Oct 2014
They are punctual. Even though we have had a couple of misunderstandings, they do a good job. They bring their own cleaning supplies. They do what I ask. The price is reasonable. The administrators are very responsive and good.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you so much for your feedback and business! We will continue to work hard every clean to earn your loyalty!"
Shannon H.
Oct 2014
They constantly had different people come and they never showed up at the same time. We had agreed to have the same cleaners each time due to our dogs. They wanted to change my day at the last minute. They brought their own products. The management lied all the time. One time they didn't show and I called them and they said one of the girls got in late. But she showed me her schedule and it had been changed. The job wasn't great.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback. I had a chance to review our records and noticed we did have your team leader in your home 57 out of the last 61 cleans. While all of our employees are outstanding, we also recognize that our customers are most comfortable with a familiar face and we try diligently to make this happen. As I’m sure you can appreciate sometimes employees get sick, and that can sometimes present a challenge, but I am happy we were able to keep the same team with you so consistently. Also, we offer a 100% guarantee on all of our cleanings; if the clean is ever not perfect, all you need to do is let us know. We will send the team back that same day or the next day to correct any issues. We find this helps us continue to customize the notes on your home so every cleaning can be to our high standard. We are always striving to improve, and we use feedback like yours to do so. I encourage you to try us again in the future!"
Donald D.
Oct 2014
They'd send the same two techs each time. They provided good service and did what they were supposed to do.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you so much for your review! We're so happy you enjoyed our service, and we're looking forward to cleaning your home again."
Lauren V.
Aug 2014
unknown
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback! We are always looking for ways to improve. As I’m sure you can understand, it is hard to pin-point exactly when your team will arrive. We do offer a day-before courtesy call as well as a “call-on-the-way” reminder to help give you the best possible idea of when your team will be there. I am sorry we were outside of the predicted arrival window. We pride ourselves on the quality of our work, and will not leave a house until it is just right! In the future I would recommend a complimentary in-home estimate if you are considering recurring service. We find this is the best way to get to know your home and your cleaning needs, in order to give you the most comprehensive quote for our service. For our customers who require service quickly, every now and then, or for special situations, we go by the hourly rate. This allows us to meet your needs as effectively as possible, without requiring the additional visit of our estimator. When going by the hourly rate we offer a “ball-park” estimate of the work it would take to bring your home to the Molly Maid standard. This “ball-park” is based on what a typical home about your size, in average condition would require. I am sorry the team required more time than anticipated to bring your home to our standard. Thank you again for taking the time to give us your feedback. We look forward to exceeding your expectations in the future!"
Christopher F.
Jun 2014
Needed a cleaning before my baby arrived. Two maids came for three hours and did a great job cleaning the 2.5 bathrooms we have. They also dusted our main floor and cleaned all hardwood floors. I was a little disappointed in the amount of work they were able to accomplish in that time. They said they could do the kitchen, but ran out of time. My mother owned her own cleaning business for a decade, and she did much deeper cleans than what I experienced with Molly maids. Nevertheless, they did a good job, just not outstanding for the expensive price.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Congratulations on the impending new arrival. Happy that we could help. Yes, our first visit to a new home is time intensive. However, once we bring a home up to the Molly Maid standard, it takes much less time to maintain it at that standard ... and, of course, it is much less expensive. This could be a great time to consider regular service for what is sure to be busy times. The in-home estimate is free and only takes about 15 - 20 minutes. At the end of the estimate you will receive pricing for weekly, every other week and monthly service for a clean that is customized for your home. Please give us a call. Best of luck with the new additional to your household!"
Michael H.
May 2014
unknown
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback. We hope that you will give us another opportunity to clean your home. Our goal is for you to be 100% satisfied on every clean. If we ever miss any little thing, it is our pleasure to return to your home the same or following day to get it right."
Jennifer B.
Sep 2013
Molly Maids have been cleaning my home on a monthly basis for the past 2 1/2 years. Their scheduling is extremely flexible and accommodating - even with very little notice. They are always asking for feedback regarding their services and seem to take that feedback into account. The services they provide are clearly identified, including changing bedsheets :-) , so that you know what to expect. There is a bit of turnover in personnel so you need to be sure to communicate any special needs to them so that any new maids are aware of them. While they are not perfect (sometimes missing a garbage can or neglecting to dust something) they do a much better job than other maids I have hired in the past and will also come back out to "fix" anything they miss if you call them within a day.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your business and your feedback!"
Vicki B.
Sep 2013
They are very accomadating, send out great people and do any awesome job. Have a very friendly and wonder office staff as well.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback and your business!"
Vicky C.
Jun 2013
They did a great job! They send two girls who are very energetic! They didn't do any damage with the vaccuum cleaner.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Your Team will be pleased to hear the positive feedback. Thank you for your business!"
Kristina H.
Jun 2013
I called around for house cleaning services because we are putting our house on the market. After having some quotes added up for us, (in person and on the phone) we decided to go with Molly Maids. They had the dates that we needed open and it was very easy to schedule and time for them to come to our house. I went over what needed to be done and the bad areas of the house, the square footage and all of the other details of my home with the sales rep. on the phone. I asked if someone needed to come out to give me a quote and she said no, but with the details I gave her that the estimate would be $195-$275. I asked if windows were included in this price and she said yes. She did say numerous times that the maximum that I would have to pay was $275. So I scheduled the appointment and two ladies came out to the house. They were on time and very polite ladies, but I wish their appearances would have been a little better (clothes were sloppy.) The estimate time for the girls to be at the house was 4 hours. I asked them to start upstairs, since this where my children nap at and I just thought it would not take them as long since I had just "fast cleaned" the day before, and the downstairs was the biggest thing they needed to do. I put the kids down for their naps and while doing so, I noticed dust on my daughters furniture, some of her decor in her crib, that wasn't there when I got her up in the morning and the rocking chair hadn't been touched. So I went into the master and again I found mud (from my dog) on the side of my dresser and the bathroom floor hadn't been touched either. While finding all of this I get a call from their office stating that if I wanted the girls to continue cleaning the downstairs I would have to pay 70 more for each additional hour. Already pretty mad at the situation I told the woman no, that I wasn't satisfied with the work done in the upstairs and I would much rather pay a babysitter and do it myself. Hearing this the customer service rep was very understanding and very upset that I did not have a good experience and sent the supervisor to my house so I could show her. The supervisor understood why I was upset with the work. They sent a new team out the following day and my house was cleaned the right way. The new team went beyond what they were supposed to and the house looked AMAZING! I was so happy with the new team and their work ethics! I just wished I had the second team the first time. If I had it would have been all A's. The supervisor and the customer service rep went beyond the call of duty to make sure I was happy, and I can not thank them enough. IF I ever pay to have my house clean again, I may call Molly Maids, if and only if I could get the second team again. I got their names and again was very pleased with them and their service.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"We are fully committed to 100% Satisfaction on every Clean for every Customer. We appreciate your feedback and the opportunity to get it right."
PHILIP T.
May 2013
The owner contacted me about my dissatisfaction with their cleaning services and asked me to try them again. He explained about the change of ownership and how under his management he has tremendously improved the quality of the cleaning services. The two women that came to clean did a great job. I was very pleased with their attention to detail and could tell they took a great deal of pride in their work. They were very personable and checked with me to make sure I was pleased with what they were doing several times. The owner came by two times to check on the quality. At this point I would hire them again and recommend them to others.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for the positive feedback. We appreciate the opportunity to provide 100% Satisfaction on Every Clean."
Mary D.
May 2013
unknown
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your positive feedback. We appreciate your business! We want all of our customers to get an A-rated clean every time. Please let us know how we can turn your cleans from great to awesome."
Mark D.
May 2013
They did a great job. I would recommend them.
Response from MOLLY MAID of Northern Kentucky and SE Cincinnati
"Thank you for your feedback and your business. We guarantee 100% Customer Satisfaction on Every clean. If there is any little thing that we can do to get that B to an A, we would love the opportunity. Our most satisfied customers provide continuous feedback to their team and the office so that, over time, they get a clean that is customized to their specific needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
MOLLY MAID of Northern Kentucky and SE Cincinnati is currently rated 3.7 overall out of 5.
MOLLY MAID of Northern Kentucky and SE Cincinnati accepts the following forms of payment: CreditCard
Yes, MOLLY MAID of Northern Kentucky and SE Cincinnati offers free project estimates.
No, MOLLY MAID of Northern Kentucky and SE Cincinnati does not offer eco-friendly accreditations.
No, MOLLY MAID of Northern Kentucky and SE Cincinnati does not offer a senior discount.
No, MOLLY MAID of Northern Kentucky and SE Cincinnati does not offer emergency services.
No, MOLLY MAID of Northern Kentucky and SE Cincinnati does not offer warranties.