Richardson Plumbing

2 service call visits and it still wasnt fixed. They were polite on phone but their services were not effective. They were talking about drilling and concrete. That was not necessary to fix the problem. I noticed in other reviews that they stress they are a Christian based family, I am a Christian also. I felt like I was being taken advantage of, especially when I hired another plumber that fixed the problem.

Unfortunately, I have to change my 5-star review. We had this company out on June 27th (3 days ago) to clear a clog in our main line, they were very nice and knowledgeable and seemed to do a good job. While they were here they ran their snake one time before it came unhinged and they had to manually pull it out. I would have liked it ran few a few times to make sure the line was unclogged but the one time they were able to do it seemed to work as we started getting some water flow. At the end of the day, we paid them $285 for about 5-10 minutes of work and it was an easy job (to which I did not complain and I gave them a 5-star review). Fast Foward to today (3 days later) basement flooded and drain clogged again. We called them back to take the next steps (pipe clearing or a camera line to figure out the problem) (even thought the problem very well could be the fact that the original pipe clear that we paid for didn't fully clear due to them only running the snake once) We called and said that we wanted to keep our business with them (a local Christian company) and that we needed to take the next steps to which they replied that we would have to pay the $285 again first for another pipe clear before they could even charge us the $250 for the camera line and whatever the cost of the repair. This did not sit well with me, I told them at roto rooter would have guaranteed the pipe clear for 6 months and Justin's reply was that that is a bad way to do business and that he isn't clearing the line again for free. I told him that this wasn't 6 months ago, it was 3 days ago and you were barely able to do the job due to your machine breaking. He said there was water flow and that we could sit here and Speculate that he only punched a tiny hole in the block but that he couldn't know for sure so he was charging me again. He then said that we declined a camera line at the time to which I replied " you said, and I quote'this doesn't need to be ran more than once because it seemed like a light block, I'm good at telling if it's something bad or not and this was an easy block' and then you said, 'unless you plan on staying here 15-20 years I wouldn't worry about a camera line, if this is your forever home then you might want to check out your pipes sometime down the road'" After some back and forth he said he would make a phone call to see if he could help us out and called back an hour later with a quote of $215 to do what they charged us to do 3 days ago.. then all the other costs. I told him that that is horrible business practice because they didn't do the job well on the 27th and we still called them to do the rest of the work, and that they would make plenty of money on the camera line and repair and they will already be out here (and lets be honest, it takes 5 minutes) So instead of making a lot of more money on us and keeping their good immage they will burn us over a pipe clear that should have been done right 3 days ago.. I will be taking my business elsewhere. To anyone else considering using their service, I would look elsewhere unless you want shotty equipment (he joked while he was here saying that this piece of crap was bought at a yard sale) and a company that will not value their work.

Prompt and courteous

Awful. They took forever to set something up. When they finally told me they could come out they never told me anything about what they planned on doing to fix the problem. I thought they might lengthen the drainage pipe in our front yard but instead when I got home from work they were tearing up my small back yard and rerouting the pipe there. I repeatedly asked if having the pipe in the back was going to cause flooding because there was so much water coming out of the pipe and they assured me there would be no problems. Well that was an absolute load of crap. Within a week one entire side of our yard was useless. It was nothing but marsh and mud. When I called to tell them that they hadn't fixed the problem, only moved it from one location to the other, the only thing they offered to do was put the pipe back in its original position. I asked if they were going to refund any part of the $1600 we paid for them to fix the problem and they said no. Excuse me?! So we basically just paid these people to move a pipe around and cause more damage to our property. I told them to come out and rerout the pipe so that our yard would be usable again and it took them OVER 2 MONTHS to get out there and fix it. They didn't come out until I threatened legal action against them. So now the pipe is back in its original position. Problem not fixed and were out $1600. I'm so disappointed with this company and the amount of money we spent to have a problem NOT fixed that we are considering going to the attorney general or small claims court to try to recoup at least some of the money. I would never suggest these people to anyone. Just the opposite, I would tell them to steer clear of this company. They are unprofessional. Check out smith mechanical if you want an honest plumber who genuinely cares about fixing a problem, because the only thing Richardson will do is waist your time and cost you money.

I've used them before. It was very good. It took several hours to complete the job. Everything has been working well since.

Pretty bad from beginning to end.
After the plumber showed up he argued with me for about 45 minutes about how difficult it would be for him to do the things I was asking him to do. Eventually I gave up on putting in a washer box with a drain but insisted he replace the main shut off coming into the house as it was leaking. (this he really did not want to do.
So here's a rough breakdown of his time spent.
- .75 hours arguing about what he didn't want to do
- 1.5 hours doing actual work/ clean up
- .5 hours sitting in his van in from of my house.
So in total about 2.75 hours at my house.
Then he came back in and billed me for 4 hours.
For 1.5 hours of work!
I understand there is travel time, and they bill in 1 hour increments. Fine.
But I'm not paying you to try and talk me out of the service that I want to have done.
Nor am I paying you to sit in your van for 30 minutes after the work is complete and you've completely cleaned up.
They eventually refunded me an hour, but not until I went to the BBB and left several unreturned VM's.
Along with the check they stated that they would no longer accept business from me....
HA! as if I would ever subject myself to that again.
In total I still payed around $400 to have them sweat 5 fittings. That's only labor, I supplied all the parts.

We used them several times. They're reliable, honest, and reasonable