First American Home Buyers Protection Corp

We have our home warranty on our heating and a/c. It's about $600 or $700 a year. I did not like the people that they sent out. I ended up having to use another company to fix the repairs.

They took a really long time. We had to try different contractors, to make sure my appliances were really dead, but they replaced them. One vendor said they were dead, and they sent other vendor's out to check also. I only had to pay for them to come and look at it. Which was $70. They do react pretty quickly. This give you a choice of contractors to contact.

I have been using them since I moved into this house five years ago, and they have always been good. That was very good. They are a very good warranty to have on your house. You can include different things. Prices are wonderful. You do have to pay the deductible for the company to come out, and its $70 to $90.

Doing everything in the kitchen was under my home warranty, but the appliances and everything were First American. We’ve had them replaced the microwave since then. The big major thing was in April of 2016. First American is our home maintenance. It’s for everything. I just call them out whenever I need them. They replaced my microwave and before that, they replaced my refrigerator. I think that is $51 a month. They cover every appliance in my house. You have a contract with them and for the contract, you pay whatever you agree, in my case it’s $51 a month. It covers every appliance, all the plumbing, all the electrical, everything. The air conditioning, heating, everything in my house is covered. Then every time you have a call, you pay a flat $65 vendor fee, that’s what another company did when they came out. That’s what anybody else gets when they come out. They’re paid by First American. Sometimes the quality is good, sometimes it’s bad, it just depends on what time of year it is. If you call in the air conditioning season, it’s not good, if you call other times it’s great. The quality in 2016 was super. On different times of the year, it varies on where the vendors are. It’s an on going thing. My problem started on Thanksgiving of 2015. They thought it was a leak, they sent a plumber out. The plumber said it wasn’t the leak; it was my ice maker on my refrigerator. They turned the water off to the ice maker. They told First American, First American sent out someone to look at the ice maker. The ice maker guy said, “no, it wasn’t the ice maker; it was the plumbing. First American sent the plumber back out again. All this went on for 4 or 5 months. In the meantime, it destroyed my kitchen floor, so that’s why my homeowners had to be brought in because it cracked all the tile in my kitchen. They replaced everything in the entire kitchen except the refrigerator which was the province of First American.Finally, they determined it indeed was something wrong with the refrigerator and it could not be fixed, and so they gave me a new refrigerator. So, I can’t tell you about the punctuality or the responsiveness. It took forever, 5 months. The professionalism has to do with I had 3 different professionals and one company was perfect and the other two were lousy, so I can’t judge that. The professional in First American in handling it was okay, but the vendors were a mess.

They changed the garbage disposal. I think the co pay is $75 per visit. ?I like their service, they're usually pretty prompt and the contractors they have are really good. The only thing is, they have such a small pool of contractors that a lot of times when you have problem and call they are like, we have no contractors in this area. So basically the end result is you have to hire one yourself and have them reimburse you. I would really like them to expand their list of contractors in my area. They have been pretty good. Even if I contact them by cellular or whether online. It's actually quit easy.

It did not go well at all. I had a claim on my refrigerator for 4 months and it still is not fixed. The first company they sent out was more of a HVAC company. They did not fix it and a second company was sent out. They could not fix it. If they would have condemned it the first time, I could have had my fridge replaced. They have spent about $1000 on parts, labor and service calls so far and it still did not work. They will not reimburse me for the full amount of the fridge now because of their previous costs. I am not happy with this service provider at all.

I’ve had them for years. They are good.

It seems that sometimes it's a little slow to get people out. The people I had coming out were fine but sometimes it's a little slow. They're based in California so sometimes it's hard to get a hold of them when you need them. They respond after you get a hold of them. Their response was appropriate.

We submitted a warranty claim for our non-functioning oven.  FAHBP promptly sent a technician who identified a faulty timer as the issue and indicated FAHBP would either find a replacement part, rebuild the existing or replace the oven and would be in contact with us to advise of direction.  
After a little over a week of not hearing back we attempted to contact FAHBP.  After leaving numerous voicemails, emails and hold times of +40 minutes we were able to get in contact and advised FAHBP were working on finding a local technician.  After a month of waiting we made several more efforts and were advised FAHBP could not find a local technician and advised us to find a technician and submit the quote for their review.  We advised this was not acceptable and FAHBP would need to live up to their warranty commitments.  They agreed and advised it would be another 4 to 6 weeks for them to find a solution.  
After escalating the issue with FAHBP, more +40 minute wait times, threats of small claims court FAHBP found a local vendor and indicated we would pay the vendor and they would ultimately reimburse us.  We accepted this and after over two months of back and forth our over was working within a week of this "out of network" vendor's appearance.  
Following this we received reimbursement a little over a month later.
This was way more work than we expected or FAHBP indicated it would be in their selling materials.  FAHBP had proven to be okay in solving small things in the past but as this was our first potentially significant claim we got a major insight into the stalling tactics used to try and get us to not submit a claim or find a solution that they would ultimately be rejected.  FAHBP put worked really hard to make this something we would give up on.  Luckily it was  just an oven but we're not going to stick around to see how they would deal with a heater or air conditioner.

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ed I was informed by the warrenty contractor, who did a decent job the hot water heater coil was not covered because the hot water heater was not for potable water. Now that's okay. It turns out I was able to re-produce low pressure in some faucets and that went well.
My complaint here is on 10/28 they called me at around 6pm ET to bother me again that the hot water heater was not for potable water and the claim was no good. Now I really don't need to hear this again. I think this warranty company needs to look into how they keep track of communications, because we, home owners sometimes have stressful days and we don't need this kind of stuff to deal with.

First American Home Buyers Protection Corp is my home warranty provider. I have used them a few times. Once to repair my air conditioner. Another time to sort the garbage disposal in my sink. They fixed my garage door as well. All I do is call First American, give them your policy number and ask for the providers in your area that they have approved. It is a $50 base fee for the number of the provider. You can do the same thing through the web site. They do follow up with you about the service. You have to give them a list of appliances - names and serial numbers - when you set up the Home Warranty. When you call they will tell you whether it is covered or not. One time I had to pay the $50 twice, once for the provider and secondly for the parts, but it is usually only the one fee.

Make sure that you have proof that the faulty components were actually operating properly when you purchased the warranty. Lots of people say that they hate the warranty companies...but it often seems to be because they realized that something was broken and that they could make a claim once they ordered the warranty. If it's broken, then fix it honestly. If it breaks during the warranty coverage period, just make sure that it was properly maintained and you won't have problems!

I had got something in the mail from them and I tried them out. I wouldn't go with them again as I thought that I could have got something better as far as coverage.

We purchased our home warranty from this company. We have actually used it three times! disposal, Dishwasher and refrigerator.... first time ever I'm sooooo glad we bought a warranty. Each time they responded promptly and courteously. We actually had two calls on the same disposal. When the second person arrived and determined the first one should have replaced the disposal because it had a hole somewhere on the inside it shouldn't have, I called American and asked about getting the $60 deductible I paid for the first call refunded. With virtually no hassle at all (of course they had to confirm with the second technician I was correct) they sent me a check for $60!! Now THAT's service!

First American Home Buyers Protection Corp is the company we purchased our home warranty from. We recently used the warranty for coverage on the hot water heater and a burnt out circuit board for the hot tub. We have used the company for several years; they are always prompt and professional. I will continue to use them and I would recommend them.