Blue Sky Carpet Cleaning
About us
Steam Cleaned and Deodorized 6 Rooms and Hall $99.00 BBB Accredited.Customer service is priority.Call Today
Business highlights
Services we offer
We clean carpets furniture area rugs we also clean tile and grout floors and can strip and wax floors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
14% | ||
0% | ||
0% | ||
6% |
"Hello we did respond to the BBB about Mr [Member Name Removed] Rug issue.Here is what we did to try to resolve the issue first let me start off by saying Mr [Member Name Removed] rug was discolerd before he brought it to us.Here is what we did to try resolve the issue We contacted our insurance and put in a claim. Which it was declined.Next step we asked Mr [Member Name Removed] for a receipt for the rug which he stated his wife would know where it was .At that time Mr [Member Name Removed] went and purchased a new rug for 632.00 and wanted us to pay for the new rug.We asked him for the receipt of the rug we cleaned At that time Mr [Member Name Removed] said his wife couldn't find it .So to resolve this we told Mr [Member Name Removed] give us the Rug we cleaned and we will give you the money for the new rug he purchased.Mr [Member Name Removed] said no the rug we cleaned had sentimental value and he was not giving us the rug.So at this point he couldn't provide us with a receipt for the rug went and bought a new rug on his own wanted us to pay for the new rug and keep the original rug.Now he claims he threw the rug away according to the BBB.At this point we contacted our lawyer and he said we will go to court We believe we tried to resolve this issue.As a business we did everything we could to resolve it his matter Let me ask u this if u clean a rug and the customer said u damage it if u do nothing than ok But if u turn it in to your insurance and they denied claim then u ask for a receipt and Mr [Member Name Removed] can't find it ok fine u buy a new rug want us to pay We agree to pay if u give us the rug we cleaned u say no. So to say we did nothing is not true This all happened in Aug 2016 .Some people are unpleaseable and Mr [Member Name Removed] is one of those people this matter would have been resolved by giving us the rug we cleaned and us paying for your new rug ."
We were very pleased with our choice. Walter and his wife picked up the three area rugs and took them to the shop for cleaning, said that they would be ready in a week. Charge would be $120. We scheduled the return of those rugs with the in-house cleaning. They do Saturdays, which is convenient for many people.
It took them less than an hour. They’re efficient, professional, and personable. All of the carpeting looks great as do the area rugs. They use a biodegradable formula which is easier on the environment and the homeowner. The charge for the bedrooms and stairwell was $70 bringing the whole package to $180, which we found to be very reasonable. We would definitely recommend these folks.Walter pointed out spots that could not be removed, let me know what he had tried, and told me why stronger solvents would not have been appropriate as they could damage wool rug. Customer satisfaction is very important to this company, and I would definitely use them again.
My only complaint was that they did not put any protectors under my furniture legs while the carpet dried. But overall, I would use them again.
The person who did the job was punctual, professional, and did a very good job. The only thing that could have been improved on was in the bedroom--there is a large plant in that room and the underlying carpet has some water damage. It would have been nice if he had moved the plant and cleaned under it. Other than that, we are very happy and will certainly consider using this company again in the future.
They fit the cleaning in within a week
They were running a little late but called to inform them
Very professional
Great work!
Licensing
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