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AE Door & Window Co - Northern Kentucky
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
Additional DBA - A E Door Sales & Service, AE Door and Window Co. Additional email [email protected]. Additional contact name - Greg Zinser.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Sales, awnings & openers., entry and storm doors, installation & repair of garage doors, windows
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 0% | ||
| 4% | ||
| 0% |
Showing 1-25 of 28 reviews
Susan B.
Oct 2018
Everything went as expected. Service provided the day after request was made. Efficient, plus also lubricated the door with remaining time.
Curt S.
Nov 2017
The work was done right and fast.
Angie S.
Sep 2017
They were responsive and worked on my time schedule. Excellent service! Highly recommend.
Dan L.
Aug 2017
They did very good service. ?Everything they promised they said they would do they did. ?They even did a follow-up call too so I was happy with that. They were very professional people.
Tiffany H.
Aug 2017
From beginning to end it was a pleasant experience and a well done job. The sales rep and installer were great. Our sales rep made two trips to our home to fully discuss details and answer any questions we had. On day of installation the installer was prompt and everything was explained to me and the site was cleaned up.
David M.
Aug 2017
Great. On time, quick and professional. Definitely an A+ In all aspects of service
Mary M.
Jul 2017
.
Lisa S.
May 2017
It was excellent!
Michael K.
Oct 2016
Worker was punctual, very efficient and knew what he was doing. The doors fit perfectly and look fantastic. Installation was flawless. Put photo on my facebook page and got several dozen likes very quickly. The garage door experience was similar. They work great, look great and we have gotten many compliments. Entry doors in particular can be expensive and now that they are installed, wish we had done it sooner. AE has excellent product. Our sales man was Paul Stoutenborough.
BARBARA B.
Aug 2016
Pleased with replacement and pleased with salesman.
Donald D.
Jul 2016
unknown
VICTOR A.
Aug 2015
unknown
Amanda M.
Aug 2015
unknown
GREG H.
Aug 2015
Went extremely well. Door was in and installed on time. Cleaned up after they left
Sue L.
Jul 2015
.
Suzette S.
Jul 2015
We received a call, as promised, with the expected arrival time of the service tech. Tech was professional and informed us of repair cost before work was done. Work was completed in a timely manner. We've used AE Door in the past and have been very satisfied. We will definitely use them in the future.
Barbara S.
Apr 2015
It went very well. Todd (the technician) was knowledgeable, told us how long it would take and made both my husband and I feel comfortable with the whole process. After he installed the opener, he went over everything with us so we'd know how to operate it. I'd definitely use AE Door&Window (and ask for Todd) again.
Jody S.
Feb 2015
I wanted to replace my garage door with an insulated one and also get a new garage door opener with a battery back-up. After reading reviews on Angie's List, I chose AE Door. I made an appointment for a consultation. Tressa, my salesperson, showed up on time to provide the quote. I was able to get the highest grade insulated door with a $200 discount for the garage door opener. It took about 2 weeks to order the door. I live in a condo so the color and style of garage door had to match perfectly per my home owner's association.
I had it installed on 1/30/2015. Installation was easy and painless. The installer (I can't remember his name) did a terrific job! He was polite and courteous. He cleaned up after himself, programmed the garage door opener and hauled off the old door and opener in about 2 hours. This was one of the most painless home improvement projects I've undertaken. The door looks great, looks almost identical to all of my neighbors' garage doors in color and style, and works flawlessly. I am beyond thrilled with it. Would highly recommend using AE Door in the future.
I had it installed on 1/30/2015. Installation was easy and painless. The installer (I can't remember his name) did a terrific job! He was polite and courteous. He cleaned up after himself, programmed the garage door opener and hauled off the old door and opener in about 2 hours. This was one of the most painless home improvement projects I've undertaken. The door looks great, looks almost identical to all of my neighbors' garage doors in color and style, and works flawlessly. I am beyond thrilled with it. Would highly recommend using AE Door in the future.
Linda K.
Jan 2015
unknown
Art T.
Oct 2014
They were very professional and timely. I think we may need some touch up work here soon, but that's because of the wood on our house. They are going to put in another piece of wood to reinforce the weather stripping. They agreed to do that for no extra charge which was so considerate. They are coming on Friday for that.
Janet H.
Jun 2014
unknown
Judy F.
Apr 2014
Everything went great from sales to install. very professional and very good product. The installer was professional polite and everything was cleaned before he left. He installed a 2 car and 1 car triple insulated garage doors with openers taking down old garage door and hauled away. We will definitely use them again. The doors are a quiet you can't hear them inside the house.
John H.
Jan 2014
They were very difficult to deal with. The salesman I originally spoke w/had left the company, so I had to use someone else. It took them three times to come out to get the door to stop popping. It was very bad communication all the way around.
Response from AE Door & Window Co - Northern Kentucky
"[member name removed], We are very dissapointed to hear about your overall satisfaction with AE Door and Window. We always do our best to make sure every one of our customers has a great experience with our company. In this case it looks like we did not meet our expectations, or yours. For this we apologize.Like all companies we do occasionally deal with turnover and at that time, we did lose one of our sales reps to a different field of work. When we lose a sales rep we always make sure to send out a different rep to ensure your order is taken care of and processed correctly. We understand that this may have been a hassle to have two different reps out, but it was done in an effort to make sure we are putting the customer first and ensuring all info and ordering would be done to your satisfaction. In review of your past history it looks like after the original install (1/31/13) we made 3 different trips to your home. Two of those calls ( call received 2/15/13(friday) we were out 2/18/13(monday), as well as call received on 7/26/13(friday) and service out 7/30/13 (tuesday) for a problem with the door popping. A 3rd call to replace glass that was cracked long after the install but still replaced under warranty (call received 4/11/13 and glass replaced 4/19/13) the reason for the 8 day turnaround was due to ordering the replacement glass. While we do our best to make sure every install is complete and correct the first time around, unfortunatly we do sometimes run into an issue or a problem that results in a return trip out. In your case it looks like we had to make 2 trips out and we apologize for that. In an effort to try and help rectify this situation we would like to offer you a free general door and opener service ( a value of $99.00 ). We reccomend that everyone services their door and opener at least once a year, and would be happy to perform your first tune up service on us. Once again we do apologize for your experience with our company. I will be in contact with you within the next 24 hours to discuss these issues and see what we can do better in the future to make sure these problems dont happen again. Thank you for your feedback, we will most definitly take your issues into consideration and see what we can do differently to make sure all of our customers are satisfied. Thanks, Aaron Holstein AE Door and Window Florence Store Manager"
Barbara B.
Jan 2014
The service was excellent and I have to say I'm impressed because a sticker in the door indicated it had been installed in 1994 when the house was built. They provided service to the previous owners. We have lived here since 2006, and only had one problem, a broken spring during an ice storm and the power was out a few days. AE repaired the spring at that time. So the door is pretty old and will need replaced, and I think I will go with AE for the new door based on our good experience with them. The only problem was I did not like when they didn't call me when they said they would, and that they didn't call to tell me they had an emergency call and would be late. That is why I rated them with B instead of A.
FRANCIS C.
Dec 2013
Called 12/18. They called back with approx arrival time. Lawrence came on time. Spent approx 40 minutes. Demonstrated after the repair. Very professional and pleasant.
Licensing
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FAQ
AE Door & Window Co - Northern Kentucky is currently rated 4.8 overall out of 5.
AE Door & Window Co - Northern Kentucky accepts the following forms of payment: CreditCard
No, AE Door & Window Co - Northern Kentucky does not offer free project estimates.
No, AE Door & Window Co - Northern Kentucky does not offer eco-friendly accreditations.
No, AE Door & Window Co - Northern Kentucky does not offer a senior discount.
Yes, AE Door & Window Co - Northern Kentucky offers emergency services.
No, AE Door & Window Co - Northern Kentucky does not offer warranties.