A New Rooftime

The first week of December 2015, my roof was replaced by A New Rooftime. They were very pleasant, prompt, and seemed to do a nice job...until the first hard rain. It was then we discovered several issues. 1). water was pouring thru my kitchen lights 2). my gutter guards on one of the back gutters were missing and 3). the first floor front gutter was knocked lose and sloping towards the house (dumping water on my home/foundation). The company sent someone out and fixed the issue causing water to come into the kitchen. They acknowledged the missing gutter guards and said they'd replace them. They have not replaced the gutter guards. I've followed up 5 times with no resolution.

The company denied they caused the gutter to slope and after months of going back and forth with no resolution, I had 3 contractors out to look at fixing it as my basement was at risk to flood (and it's finished). 2 contractors refused siting it was knocked loose during my roof replacement, it happens all the time and the roofers should fix it. The 3rd contractor fixed it but told us the gutter was not cleaned out. It should have been as the contract with A New Rooftime said they would clean all the gutters before they left the job because of the debris that falls in them.

This weekend, I noticed water dumping in another spot in the back. In cleaning the gutter, it was full, literally full of roofing shingles, nails, etc. from the job. Because they didn't clean it out properly as the contract dictated, water stood at the corner and has completed eroded the corner of the shingle. We also have shingles lifting around the fireplace (and they shouldn't be). I have no idea if the second story gutters were clean and if they put our gutter guards on or pitched them too. I have no idea if the roof was done right given all the issues we have. I have left several phone and written messages for them over the last 5-days. The company will not respond to my phone calls.

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Now it is leaking into my dining room.  We have tried at least 5-6 times to reach them to address this issue.

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Once the company got us scheduled by email, the crew arrived at 8 AM the following morning.  The 4 man crew seemed to be very knowledgable and worked well together.  The company owner, Dale Shoemaker, was extremely knowledgable and explained, in detail, the answers to all our questions and concerns.  The entire process took approx. 7 hrs. to complete.  The company also sealed a leaking area on the roof which affected our covered deck.  This job, along with installing a downspout to the gutter of our detached garage, was completed without charge.  Can't beat that!!!!  Everything was completed to our satisfaction as Dale, whom I consider a truly honest man, had promised.  Upon completion, the crew's cleanup was excellent and the yard was left the way it was found.  Thanks Dale, Greg, and crew for a wonderful experience.
Bob Grundhoefer

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It was good. The day they scheduled the appointment, they kept it. They were pretty busy but they made an appointment with me and they kept it right on time. They only did a half a roof and then I had to pay like...more than that but it was clean. They did their job. I guess I paid the $100...I don't know where that went to but the rest of it, they were supposed to pick up the letter for whatever so it was done and I am satisfied. I moved on. It is the first time I had anything that had to be done. That is the first time anybody cleaned up my roof since it was put on. They did the best they could. They were here on time. The next time I am going to have to put on a whole new roof so I am trying to save up for that.

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What I signed up for was a gutter cleaning. The gentleman did come yesterday. I'm disappointed in the service because he didn't bring a bucket. All he did was, threw all the debris out of the gutter on to the ground, right underneath the gutter. I was hopeful that he bought a bucket. My yard is a mess now because of him just cleaning out the gutter onto my lawn. So, I'm disappointed. The price was right. I wouldn't hire them again. He surprised me when he arrived. He said, "The price that you got this job from Angie's List was not for your size house."

It did not go very well. I don't think they went up my roof at all. They treated it as an inspection. It was a terrible deal. They just said "Hey, you have some damage here." They did the inspection and left. It was totally not worth it. They were there for 15 minutes. I called them up and said they just gave me a drop-off in terms of what I should do as for an evaluation. I told them to knock on the door and tell me what it was going to be but they didn't do that. I'm very dissatisfied with the company. It was a total waste of money. They were on time.

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I live in a 2 story home - no other way to describe it.

Dale came to clean the gutters (after being a no-show on the first date), I told him I may be busy when he finsihed, but my wife would be available.

He did the front of the house (and did a nice job on that part) - but he never finished the back of the house!

Didn't say a word to my wife or me when he left - just left the job unfinished.

He put pics on Angie's List site - and said he should have put an additional $150 charge for my 3 story house and the pitch.

When I called him - he gave every excuse possible - it's Angie's List job, not mine - they set the details, you had a lot of roofing debris on your roof (true, but so what).

Bottom line - they did a half-a** job and an incomplete job.

No way I'd have these guys on my property again.

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I'm not really sure what to make of this whole transaction.  I contacted them via the Angies List message service in October, asking if they did soffit repair, and got a prompt reply with an offer to go to the house to inspect it.  They did the inspection and gave me a quote that was somewhat vague about the soffit (just stated "2 locations") and also included a plumbing boot flange.  This started quite a bit of back and forth messaging, which at times felt like I was talking to a teenager with an attitude.  Maybe whoever it was just isn't a good typer, so I gave them the benefit of the doubt.  But I also wondered why they were on top of the roof when I only asked them to look at the soffit.  Again, giving them the benefit of the doubt, but not understanding the locations of any of the repairs, I communicated to them that I would need pictures of before and after, so I could see what was done.  I added this in writing at the bottom of the quote, and signed and returned it.  They scheduled the job for a Tuesday, but it rained that day so I had no expectation that they would come out then.  It rained through Wednesday, so I guessed that they would be out on Friday (the length of time for the rain delay).  They did not communicate with me at all during this time, and I was disappointed that they did not come out on Friday.  Mind you, there was a check for $300 for them at my front door this entire time, which caused me some concern.  I messaged them again because I thought they had bailed on me, and they got a bit snippy.  Nice way to treat a customer (NOT!).  We got the appointment set up for the next Tuesday - weather permitting.  I came home from work on the scheduled day and saw that the check was gone, but there was no note, pictures or other communication from them stating that the job was completed.  I was worried that someone had swiped the check.  I had to reach out to them again and ask if they had been out to the house, and if they had to please send the pictures.  They confirmed that they had completed the job but the guy who did the work was out of town and they did not have pictures.  A week later I reminded them that I was still waiting for the pictures, and that I would be submitting my review soon.  At that point Dale, who said he is the owner, replied and said that the pictures taken were no good, and this quote: "...it seems you are suggesting that your report would be influenced by a picture, which I do not get. We EXCEL at communication, which member after member have told us, we send trained and insured techs to do the work, and we price ourselves very fairly for the services. We stop leaks and correct issues. We focus on these attributes to build our reports and reputation, not a picture shot on a cell phone..."  Had he looked at the previous message exchange he would have seen that they do not excel in communication at all.  Had they been better at communicating I would have been much more satisfied.  Instead, they left me waiting, guessing and still wondering what I paid for.

No issues with service. Received photos.  We would utilize the services again.

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Performed service as described.