TC HEATING & COOLING

"We are a service provider for this customer's home warranty company and were assigned to her work order. I spoke with her on the phone and found out that she had fallen prey to one of the local high pressure sales "service" companies who told her she needed a very expensive replacement. I told her that her home warranty company required a diagnosis from an authorized service provider and that given the described symptoms and her provider's reputation it was highly likely that a minor repair or less would be all that would be needed. I thoroughly explained our Covid policy stating that our technician would call her from the driveway to get instructions from her as to what door to use and how to locate the thermostat and the furnace. I further explained that this was to avoid any kind of face to face contact and that my techs would be wearing masks and use sanitized wipes for anything they touch. I also explained that during my technician's phone call he would be collecting credit card info for payment of the service fee. My technicians followed procedure exactly. We very much prefer a more personal service experience but current conditions prohibit that."