Kentucky Auto Service

My normal repair shop was booked up for several days. I called Thursday and dropped my car off that night after hours. Got a call with diagnosis Friday morning and the brake replacement was done by lunch. Price was fair, basically what I expected. Service was great. Will use again.

Kentucky Auto Service is the ONLY service we will use. We are loyal, long time standing clients because they do HONEST service. They are quick with the turn around, usually within 24 hrs. They had to tow my husbands car from our house and they showed up to take his car by flat bed at 7:30 PM on a Tues. night and this is a weds evening and his car is finished! We've used other mechanics in the area before and we will never use anyone but Kentucky Auto Service again. These are truly friendly people that run this place and you can be sure and confidant by taking your auto there. The prices are the BEST in town! Take your auto there and see for yourself, I'm sure you'll be impressed and make them YOUR new go to service provider.

I went to KY auto service to get new brakes and it was phenomenal service! Very welcoming and polite from the office workers to the mechanics they were all very nice and respectful. They got the job done quickly and efficiently.

I was very happy with the service that a got with them. Super friendly and price was more than half what a dealer wanted. Bobbi in the office explained everything to me and made me feel very comfortable with the shop doing the work.

Not only did they replace my belt but they went above and beyond by fixing a loose fender and properly inflating my tires.

Excellent!

We have three vehicles and they had some deferred maintenance. I've used this mechanic for probably 5 different things in the past several months to help catch up on these issues. The shop has been great. They do good work very quickly, and at a fair price. It's a bit out of the way, and the shop isn't much to look at, but that helps them keep their prices reasonable. Today they replaced the door lock latch assembly for two doors, repaired the rear window defroster, patched a tire, and replaced headlights. The price was $587, which I think is fair given the work done. Also, I like Bobbie, the woman running the shop, quite a bit. She is knowledgable, and is a straight shooter.

I've never been to another garage where I felt as if they cared about my car . Customer service was superior , pricing was fantastic . Most friendly and family oriented shop!

It was okay. It was fine. It was good.

Wonderful . Very friendly shop

I had 2 or 3 other things that I had them fix for me throughout the years. They go back even further and I was happy with all of those but the last time I wasn't happy with the repair that was done and that's why I stopped going there after that. I didn't feel like my car was fixed properly so I had to take it somewhere else to get it redone. Their overall professionalism was good all the way until the last time when I called to talk to someone about the work they did perform and they seemed like that wasn't quite too important. They should do a better job of understanding or backing up their work. Overall everything seemed fine and nice and they did what they said they would. It was only a month or so later and I was having a leak that I felt like should have been addressed while they were in there because it was an easily accessible part that they ignored, that they could have easily replaced while they were doing something else. They didn't even make any recommendations about it.

I will not use the service provider again.

KY auto service is more than fair with all the work they do. They only did what was necessary and charged me less than anywhere else I had priced out. One thing that impressed me the most was that they diagnosed my vehicle correctly when the Toyota dealership failed to ***** the problem correctly. I have been amazed of how far above and beyond everyone goes to make sure that you are satisfied. I am torn by writing this review because it is a hidden gem and I almost want to keep it that way.

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The pads squeal like a commercial vehicle when coming to a stop.  I
thought that would cease over time so we didn't take it back for a good
while but it has not.  They also worked on the emergency brake cable
which was causing the brakes to stick.  They did try to do their best to
fix it without replacing the cable but afterward my wife complained of a
rubbing noise when driving so we eventually took it back but not right
away.  They did look at it and said there was something wedged in there
that was causing the noise so they cleaned off excess brake dust and
said that should fix the rubbing and squealing.  It still does both
although the rubbing is not a loud as it was before.  I should have
taken it back initially when we heard the squealing and the rubbing but I
didn't.  That's not their fault its mine.  They have tried to work with
us even though a good deal of time elapsed between the repair and us
taking it back.  I have had other work done at their shop and we have
always had good experiences but this one has been the exception.  Bobbie
has always been nice and has tried to help but for some reason the
noisy brakes will not cease.

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Service was great.  Receptionist was polite and professional.  Service was completed within the time I was instructed.  Happy with the results.  Would go back.

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Staff was very friendly and service was done in a timely manner.

I paid to have my car serviced at KY Auto Service and was promised a "lifetime warranty." When I took my car back to have an issue addressed stemming from the original repair, the owner would not look at my car. When I called back to get a copy of the invoice (for part numbers and repair records) from the business owner, I was told I would not receive any information unless I told her what other garage I had chosen to takemy car to. I also found out the parts I had paid for in the original repair were never replaced.