Circuitronix

After 2 weeks had passed with no phone call, I called on the afternoon of 4/2/2015 to see what the status was. Mr. Roy explained what was wrong and that he had to order parts in order to repair it that would take a week or so to arrive. I agreed, and he informed me that he would call once the parts were in and the receiver was repaired. After another 10 days had passed with no phone call, I attempted to call 2 times on April 13, 2015 and received an automated message from the phone company stating there was a problem with the number. I attempted to call again on the following dates and received the same message: 4/14, 4/20, 4/26, 5/2. After not being able to contact the business via phone for several weeks, I stopped by the location on 5/8 to try to make face-to-face contact. When I arrived at approximately 4:30pm, the garage was open and I went to the front door and knocked. After about 10 minutes of trying to get someone to come to the door, a vehicle pulled into the drive. It was a younger man and child, who I asked if he knew Mr. Roy. He confirmed he did and I asked if he could summon him for me. He went into the building and a few minutes later Mr. Roy came outside. He informed me he was having trouble with the phone line, but it should be fixed by the following Monday 5/11. He also informed me, there was still a part on back order he was waiting on to repair my receiver and that he would contact me once it arrived and everything was finished. He was hopeful it would be within the "next week or so". After another 2 weeks had passed with no contact, I attempted to call again on 5/21 and received an automated message that the number could not be completed as dialed, or the service had been disconnected. I drove back to the location the following Wednesday 5/27 around 4:30pm to try to make face-to-face contact. A vehicle was in the drive when I arrived and when knocking on the door I could hear a voice inside, but no one answered the door. I returned again the following day 5/28 at around 12:30pm. This time a different vehicle was in the drive, but again no one answered the door when I knocked. Because of the lack of communication, disconnected phone service, and no one answering the door when there is someone obviously present, I can only assume this business and Mr. Roy has no intention of either 1) repairing my property or 2) returning my property. I filed a complaint with the BBB and the Kentucky Attorney General's office and was waiting on the responses from both to come back before posting any reviews to give Mr. Roy more than ample time to respond. Neither the BBB nor the Attorney General's office were able to get any response from Mr. Roy and suggested I file a suit with Small Claims Court if I wanted to pursue the matter further. Luckily, no money was exchanged however my property was never returned.

After dropping my receiver off, I waited and waited and never heard anything after 10 days.  Then I started getting stories that there were parts that needed to be shipped.  Then I heard that the parts weren't available from that supplier so he would need to use another supplier.   I could never get an answer and never a call back so I simply stopped by the house and knocked on the door.   Stacks of supplies were on the front porch from UPS for weeks at a time.    After almost 6 weeks, when I threatened to file suit, I was told the receiver would be ready the next morning (I had to stop by because there was no answer to my phone calls).  It was actually another day and half before it was ready.   I insisted that he plug it in to see if it worked.  He did that and it seemed to work.  I brought it home and immediately hooked it up.  After 10 minutes, there were sparks and the receiver went dead.  I called on the phone but there was no answer.  I left a message on the voice mail.  I drove back to the house and knocked on the door repeatedly over the course of the next week----no answer.     I never did hear anything back and ultimately I threw the receiver away and bought a new one.     Circuitronix is the pinnacle of ridiculous customer service (non-existent) and incompetence.  2 months and still no receiver and no replies.    This is a business which should be shut down if it isn't already.   On the plus side, at least he only took me for the $20 diagnostic fee because he told me to take my receiver and make sure it worked before I paid him.   I think he knew it was going to blow up again.