Custom Clean Carpet Cleaning
About us
Second Contact: Susan Voges For more than 23 years, customers have relied on us for carpet cleaning and deodorizing. We don’t just clean carpets, we clean hardwood floors, tile and grout too. For stain removal and deodorizing, don’t look any further. Our prices are competitive and our customer service puts your needs first. We are proud to offer our services to both Kentucky and Indiana. CHECK US OUT ON FACEBOOK TOO!!
Business highlights
Emergency services offered
36 years of experience
Services we offer
Carpet, and water removal., grout & hardwood floors, tile, upholstery drapes & furniture
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.622 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 9% | ||
| 14% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Don M.
Mar 2018
Excellent job. Carpets looked new and I am very pleased.
BILL L.
Jul 2015
.
Sue H.
May 2013
Zach was on time, explained procedures to be done, and verified services requested. The work was completed very efficiently with excellent results.
Susan T.
Aug 2012
They were average. They were fine. Their demeanor was just average and they did fine. I thought their price was also average but afterwards I realized I probably could have found something a little cheaper. All in all, it was fine.
Response from Custom Clean Carpet Cleaning
"I am sorry for the cost of your cleaning, that is a problem that we had faced as being part of a franchise. We have since parted ways with the franchise and our pricing and quality of service has changed for the better. On all of our reviews pricing seems to have been an issue and we have made adjustments to our pricing. I would like to think that our quality of work was always great and I apologize for any un-professional behavior from my crew.."
Donna R.
Apr 2012
They arrived on time, and were very polite. Walked around to see the spots I had concerns about as well as the chair seat. I opted not to have them move a china closet, secretary desk, TV and stereo. They moved other heavy furniture and put coasters under it to facilitate movement. They also put protectors around corners to protect walls. They spot treated and cleaned the carpets in the living room , dining room and hallway. There were some stuff stains which they were able to remove for the most part. They cleaned the chair. They moved furniture back into place and put blocks under them. They raked the carpets. They removed all of their equipement and cleaned up after themselves. They did offer a protective spray for the carpets but I optied out this time as it had not been a year since having it done. I really liked being able to go online and schedule my appointment and receive an accurate estimate for the service I wanted done. I will have them back again. They have always done a good job for me in the past.
Response from Custom Clean Carpet Cleaning
"We would like to thank you for your recognition of our quality of service and would like to let you know that we have made great strides to look out for our customers and we have reduced our pricing."
JIM M.
Feb 2012
I called and scheduled it within the week. They were able to come. There were two technicians when they arrived. They came on time and were extremely polite. They cleaned two pieces of furniture and did a great job. I have no complaints. They were just excellent. They are reliable. The technicians that come out are always very respectful. They always do a great job and don't make any mess in the house. I can always count on them to do an excellent job.
Response from Custom Clean Carpet Cleaning
"Our name may have changed and our prices are lower but the quality of service remains the same. And thank you for your compliment, and loyal customers like you are why we have an A+ rating with the BBB"
BILL L.
Dec 2011
We have had very good success with them. They do a good job. Their people are good. I have no sense to look for anyone else.
Mary B.
Nov 2011
It has been a while since I used them. We need him back to put in some furniture. The carpet has been torn out since then and there is no more carpeting. Everything was fine and nothing was wrong. We were satisfied. The carpet cleaning was of very good quality. They did not have to come out and re-do anything for us. My overall experience with them was good. I guess that their price was average but I don't know. We are thinking about using him again in the future.
Mary S.
Nov 2011
After the carpet dried and I started putting things back in order, I started to notice nicks and chips in my wood baseboard and a dent 1 1/2 inch. long in the wallpaper and into the plaster. The only way to repair the baseboard will be to repaint it. The plaster is a more difficult problem. To fix it the paper would have to be removed before the plaster could be repaired. Since I can no longer get the same wallpaper, I will have to leave it alone.
Response from Custom Clean Carpet Cleaning
"I was never informed of this matter, I can assure you that I would have done everything possible to make it right. I am not saying that it did not happen, I was never made aware of it."
Andrea G.
Jun 2011
I have used them about a couple of times. They did a really good job and they were thorough and clean. They explained things well.
Response from Custom Clean Carpet Cleaning
"Thank you , we like to inform our customers on their carpets needs and not be pushy in doing so."
Matthew R.
Oct 2009
It was an overall A experience.
Thomas J.
Jun 2009
Two guys, one somewhat knowledgeable and the other a new employee, came to evaluate water damage to my basement carpet. After pulling up some of the carpet it became apparent that the water had traveled farther than it appeared on top of the carpet. So the price to pull carpet up, discard the pad, dry out the carpet and sanitize kept going up. What started out at $300 to $400 was now $700 to $1200 and that did not count paying someone else to replace that pad and re stretch the carpet. At that point I had to stop them because I could get all new basement carpet for that much. He called his boss and was told to charge me $250. I think for the amount of time and work they did this was very expensive. They were at my house less than one hour. I would guess these guys go $100 of it and the boss who did nothing $150. This is not a good way to do business.
Response from Custom Clean Carpet Cleaning
"I am Sorry about your experience and I can assure you that this is not the way that we do business. I can not speak on this as I was not employed there at the time of this incident. Once again I can assure you that we do not conduct business like that."
Guy O.
May 2009
He worked hard to remove stain from an area rug and several set spot stain in living room rug. It took them a little over an hour. They put rug protectors under furniture legs, moved what little furniture the had to move. it went well
Ed H.
Apr 2009
I was very impressed with this company from the first phone call and phone estimate to the scheduling and completion of the work. The estimate was accurate and while we did add some additional rooms to the list and decided on a protection application after they started, we were very satisfied with the pricing. We had all the carpets in the house cleaned: 4 bedrooms, stairs, full basement, great room, living and dinning rooms and hallways. The technicians called ahead of their arrival (as we were promised they would), assessed the areas and provided a revised estimate, did not try to sell us anything we did not want and completed the work within three hours total. They even shared some secrets about getting out tough stains ourselves. I will use this firm again.
SUSAN A.
Mar 2009
The last time they cleaned carpets in about 7 rooms. I also had furniture cleaned by them and it was well done. They are on time and professional. They do an excellent job. Their work is guaranteed; if you are not satisfied with their job, you can call them back to redo the same. They have different plans that can suit your needs. They are very responsive.
Karen C.
Oct 2008
They moved furniture and cleaned carpets. They did a nice job and got most spots out of the carpet.
J J.
Aug 2007
Called on Friday afternoon and they came on Monday at noon. Two professionals who knew their job and their products. Discussed the job and provided a new estimate based on the additional services we requested including sanitizing and adding stain resistant finish. Cleaned thoroughly and got out all the spots that the previous cleaner claimed could not be removed. Job completed in about 1.5 hours.
Michael F.
Oct 2006
They did a very nice job. Their technicians showed up as promised and worked hard. We have a large home (8000 square feet) so it is a big job to do all the carpets. These guys don't seem to skimp or cut corners. We really appreciate that.
Michael F.
Oct 2006
They did a great job particularly on the leather pieces. Very satisfied with the quality of their work.
CATHY P.
Nov 2005
THEY CALLED TO TELL ME THAT THEY WERE ON THEIR WAY. THEY ARE VERY THOROUGH; THEIR WORK IS VERY GOOD. THEY ARE PROFESSIONAL.
CHRISTI W.
Oct 2005
WILL DEFINITELY USE THEM AGAIN. WE HAD SEVERAL PET STAINS FROM OUR CAT AND DOG AND THEY CAME OUT BEAUTIFULLY. THEY ALSO USED AN AIR FRESHENER ON THE CARPET AND YOU COULD NEVER TELL WE HAVE PETS.
SUSAN A.
Oct 2001
CARPETS LOOKED EXCEPTIONAL AFTER CLEANING. CARE WAS GIVEN TO PROTECT ALL FURNITURE, ETC. DURING AND AFTER CLEANING.
Licensing
State Contractor License Requirements
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FAQ
Custom Clean Carpet Cleaning is currently rated 4.6 overall out of 5.
Custom Clean Carpet Cleaning accepts the following forms of payment: CreditCard
No, Custom Clean Carpet Cleaning does not offer free project estimates.
No, Custom Clean Carpet Cleaning does not offer eco-friendly accreditations.
No, Custom Clean Carpet Cleaning does not offer a senior discount.
Yes, Custom Clean Carpet Cleaning offers emergency services.
No, Custom Clean Carpet Cleaning does not offer warranties.