Hornback Plumbing Llc

Service was Great! Sam our technician was very professional!

I wished they would have explained that they could not use the parts I already purchased. I was expecting a cost but not 200.00 to change a part that took less than 15 minutes .

Great! I was very happy with the work. Only problem I was billed to much per hour versus what I was quoted.

Had them come out for two different repairs. The first repair was for a clogged drain and the response was immediate and the man that came out was very helpful. The second repair was for moving some lines of ours in a laundry room and Craig came out for an estimate and then upon my approval scheduled a date for making the modifications. Everything went according to plan and the estimate. So far I've been very pleased with this company.

There were repairs done, but it didn't fix the issue. However, they were very good to come back, investigate further and make repairs. They found a crack that very rarely occurs. They repaired it and only charged me parts.

Fixed everything and did a good job in timely manner. Very efficient.

Hornback came out same day called and resolved the issue quickly.

When I called them they came out the same day I called within 30 minutes of the notice that they were coming.   They were in and out in 30 minutes and completely fixed our problem.  The two techs were kind and courteous and very informative when questions were asked about what could have caused the clog.  

They showed up 5 hours late because I was pushed back for higher paying jobs. Or, emergency jobs, as they put it. Emergency = higher paying. I had a leaking bathroom drain pipe and a busted pipe from an outside spicket leaking into another bathroom's ceiling. The drain pipe that was supposed to be fixed still leaks. I'd be ok with the hole in my bathroom ceiling except I'm not convinced that job is complete either as I haven't had a chance to check the work done in my other bathroom yet. My advice is to fix your customer service skills. Even my part-time employees in high school know how to pick up a phone if they're going to be late.

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Plumber was courteous and efficient, he performed the task needed and was very thorough

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They are an excellent company and I would recommend them for any plumbing job.

We bought a house and discovered it had a gas dryer.  We had the plumber cap off the gas line to be able to install our dryer, which is electric.  Then had them check the line to the gas logs in the fire place and show us how that operates as this is the first we have ever had gas in the house.  Very quick on the line cap, and very willing to take time to talk about how to operate the gas logs, and show how easy it would be to put a new set in ourselves in the future.  Called on Monday and they set the appointment for 8:30 Wednesday.  Only reason they get a B on punctuality is they arrived at 9, but that might be due to the rain we've had which might have caused some traffic delay, but is still good.  Also took the time to discuss some down the road projects as far as cost.  Great experience.  We will definitely use this provider again.

Since it was a Saturday, their staff was "on call" and we were second on the list, so there was no appiontment or promised time, but they showed up within the hour of being told we were second on the list.  The gentleman started in right away had the entire project finished and cleaned up in less than an hour.
We couldn't be more satisfied.  Saturday morning called and the repair was done shortly after noon.  No complaints here, plus they offer 15% discount to Angies List members.

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Asked several questions showed him all three rooms. Said it was interesting that the toilets were bubbling when flushed. His resolution was to snake the main septic drain. which proved to have no issues. He was a young guy which I am not certain of his actual  abilities. He was polite and respectful. He did not resolve the issue he was called for. The air flow from the top off the roof was stopped up with a dead animal.

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I rated the service as C because he patched a hole in the plumbing with tape and not the correct plumbing material that would not leak in the future. I noted that Yes I would use the provider again only because there should be a separate selection for Maybe.

Richard  was the service technician.  He came within 3 hours of calling.  Very nice, professional.  Thankfully it was a fairly easy, quick fix.  So he is going to get me an estimate to do some other work in the bathroom.  Very pleased.  Definitely recommend.  Good price too.