Heartland Veterinary Hospital

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They take care of our dog really well. Their very flexible with the services that they provide and the things they can do for the animals. They work with us really nicely.

My dog had some major problems, lost movement of its legs and we needed an emergency vet. When we called them the vet that was on call told us to go ahead and come in. We told them that we wouldn't be there until 3:30 because of the distance we live from it. At about 3 o'clock the vet gave us a call back saying, "Look, I can't wait any longer. Go to Louisville" My dog was sitting here whining in pain and all that. There was no other vets that were available locally. We had to drive all the way to Louisville. We were about 15 min out from being there. The vet was rude to us and basically it was just like, "I can't help you anymore. I've got other stuff to do" We tried to explain that our dog was in pain. She said, "Well, you've got to bring it up to Louisville" My dog ended up dying. We knew it was probably going to pass away but it ended up being in pain for at least another hour and a half.

They are reasonably priced and efficient. It is easy to get the shots and come out. They treat the animals well and that is why I go to them. I have been very happy with them.

Great

The staff is very friendly. Nicole is very thorough with the grooming. She does an outstanding job. There pricing is very reasonable compared to other places I have called.

I brought my female kitten in for her first check up, and spay. I also recently 'adopted' my son's adult male cat from his mother's house where it had been living, so I brought him in for a wellness exam. Everything went fine with the female. They offered a lot of expensive optional treatments that could have driven the price up another $200. I opted out on all of them. I appreciate that they sat down and explained to me about all of the optional treatments, how much that they cost, what the benefit was, and what the risk of not taking the treatment was. My kitten is none the worse for NOT having the optional treatments and tests. But then again she was healthy to start with.

My adult male was a different story. He had never been to the vet and he was poorly fed and cared for at his old home. While the doc gave him an overall clean bill of health, he had very rotten teeth, which caused the follow up dental visit (at the same place). Again they sat down with me and went over options for surgery and I opted out of another $200 worth of tests and treatments. The surgery went off without a hitch. Since then, he has started to smell better (his teeth were so rotten, he couldn't properly clean himself) and he is slightly more energetic.

After both surgeries, I was given a regime of home treatment, to continue care, and a follow up appointment was scheduled for the doc to make sure everything was going OK. The cost of the follow up and the home treatment were included in the original surgery prices. The home regime included pills and a syringe (with no needle) of antibiotics, both to be administered orally for the kitten, and two syringes, one of antibiotics, the other of pain killers, as well as and quot;prescriptionand quot; soft food for recovery of the teeth pulled. Both cats also got a single pill for tapeworm which cost something like $1.50 each (cheap)! The doc also 'prescribedand quot; fish oil over their food, but she told me rather plainly that we can buy it cheaper at the supermarket than she could provide for me.

Other things of note: One of the reasons I chose these folks is that I work long hours, and they are open late one day a week, and open on weekends. They are HAPPY to work around your schedule. Throughout the experience the really treated me, who they had never met before, as a VALUED CUSTOMER, not as a nuisance, or as yet-another-guy-to-be-dealt-with-before-I-can-go-home. They were going through construction, but even then the place was relatively clean. Everyone was personable, including the other animals and their staffs (pet and quot;ownersand quot;). Based on experience, I plan on going back for any future vet needs. I just hope it doesn't keep costing so much! $1300 right before Christmas really takes its toll. I have no idea if these prices are average or not.

They are very professional and very caring. The price depends on what they've done. I've been to other vets and some things they are a little high but other things they are comparable. We have no problem with them. It just seems that sometimes their prices were little high but then other things they did were higher with other vets so it kind of averaged it out. They do excellent work.