E-TOWN FLORIST

For your future floral needs, I would like to recommend that you NOT use Beth at Etown Florist. I met with Beth, the owner of the company, on July 26, 2011 to discuss wedding plans and 10 weeks later had STILL received no communication from her. 10 WEEKS! At the time of our first meeting, she said that she'd email me a price quote the next day. I didn't receive anything following day, but wasn't worried at that point and decided to give her a week. On the multiple occasions that I attempted to call after not receiving an email or call from her, she was never in the store and no one else at the shop seemed to have any answers. Still having not heard from Beth, I called her today, 10/5, to remind her that my wedding is in 10 days and ask why I have not heard from her. She stumbled on her words for a second then claimed to have emailed me. I informed her that she absolutely did not email me. She said she'd get her folder concerning my wedding and we could go over the final plans. I told her that was not necessary because I have already found another florist who understands a bride's needs and would be better able to communicate. It's stressful enough being a bride, you don't need to worry about your florist not showing up or having no idea what they're going to charge you. I understand that I was not her only client, but 10 weeks with no contact is completely unprofessional and unacceptable. Since sharing this problem with others, I have heard that she's shorted people bouquets and shown up late to other events. So actually, I want to thank Etown Florist for doing me a favor with their lack of professionalism. It led me straight into the hands of a great florist (Flowers Flowers) who wants to give brides a beautiful, stress-free day! Our floral budget is a pretty generous amount, so this company really lost out on a good paycheck and the possibility of a lifelong customer. However, I will forever sway people away from this company after the rude treatment I received. If I hadn't called Beth again today, I wonder if she would have even contacted me at all before my wedding. She was not apologetic at all, very rude and snide about it. I don't know if she simply forgot about me altogether, or if she planned on waiting until the last minute and quoting me any price she wanted because I wouldn't have had another option. Someone who has been in business for as long as she has should be more understanding of the stresses a bride has to go through and not make this another problem. Communication goes a long way. If she didn't have an answer for me, a simple call or email to say so would have been fine. If she couldn't fit me into her schedule, she could have just said so. With the name "Etown Florist", people think that she must be the best florist in Elizabethtown, but such is not the case. It seems to me that she treats people however she wants to just because she stays busy. But hopefully people will start to let her know that her behavior is unacceptable and give business to some of the other florists in town who genuinely want to help!