System 4

Service has been intermittently fair versus not up to scale at times. We put up with it however there has been a time or two that no cleaning was done and no communication was provided that it would not be done. We did notify them of our on 6/10. Coincidentally, no one showed up to clean the weekend of 6/12 despite the fact we had already sent in payment for the month of June. When they were notified of this, we were provided the name and phone number of the person (Angel) who cleans for us. She did not return our calls. On her own, she showed up and "cleaned" 6/15 (we had already cleaned that morning when she was a no show). She then took all her cleaning supplies and did not respond to our note asking her to please acknowledge that she had been notified of our closing 6/26 and our instructions on how to leave her key(s) for us her last day. When we noticed 6/16 that she had cleaned out all her supplies, we contacted System 4 as well as leaving messages for her. System 4 called me and explained that "she conveniently had a truck 6/15 and took her supplies but had every intention to clean the next two weekends". No explanation was provided to why she didn't clean as expected the weekend of 6/12. It was made clear to System 4 that we did not find her reliable or trustworthy and wanted our key returned by the end of the day. We were promised the key by close on Wed 6/17. She did not show up nor call on 6/17 and still has our key. She again was called and is not returning any calls.I want my key back ASAP otherwise I will be forced to change the locks. If I am forced to change the locks, I expect reimbursement from System 4 for having to change locks and also want my money refunded for the lack of cleaning the weekend of 6/12, and for prepayment  of cleaning 6/19 and 6/26. 
I am very uncomfortable with her having a key to our office and she and system 4 have been notified by voicemail and email that she no longer is authorized to have access to our property.

I would like to make an official complaint to see if Angie's List can resolve this disagreement.