PERMAKIL PEST CONTROL

"We absolutely and always take the animal’s well-being into account. It is absolutely false that the animal was trapped for more than 24 hours. Our client’s maintenance personnel checks the trap at least daily, and without delay reports findings to our office. For the better part of the day the animal was in the shade, and as soon as it was retrieved our technician provided it with water to ensure it was hydrated. Consider that this animal had taken up residence in an attic, where it is routine for temperatures to reach 130-150 degrees during the [Member Information Removed] months. The trap set location on the rooftop is far from that temperature​, and has the added benefit of mild wind and breeze​, of which was present on the day in question. Permakil follows all state and federal regulations completely and it is simply untrue to suggest otherwise. FURTHERMORE, WE HAVE, IN THE PAST CANCELLED CLIENTS THAT DO NOT COMPLY WITH OUR PROTOCOL TO ENSURE ANIMALS ARE TREATED HUMANELY. This includes our requirement that the customer perform a visual check of the trap every day and report back to our office no later than 10:00am. While it is admirable that you are concerned about the care of the animal (as we are), especially in this day and age when humanity seems to be greatly diminished, it's truly unfortunate that you didn't call our office to inquire before simply complaining on several social media platforms with false and misleading statements."

"This customer was given the fee in advance of scheduling the service. In fact, I made you wife aware prior to scheduling the work that due to the pests involved and the source of the pest, I didn't feel comfortable that our treatment would be successful until the water source and mold growth in you home was corrected. I'm sorry that you feel we are expensive but as previously stated, I made it very clear the cost of service and the expected outcome, including that I didn't recommend doing the work until the source of the pest issues was corrected. Yet you wife, who was very nice and fully understanding, knew what to expect. As with anything in life, I'm sure you can get another company to do it cheaper however, Permakil spent the time to identify the issues, treat the areas where the infestation was originating, communicated clearly with you the next steps. After the service your wife thanked the technician for be so thorough and now almost two months later you decide to complain about the cost. It's truly sad that you attempt to defame companies consistently in your reviews [Member Name Removed]. Sad!"

"Thank you for the kind words as we always appreciate feedback whether good or bad so we can improve where needed or or continue on the same course. Your business is greatly appreciated."

"Thank you for your review. We truly appreciate it when clients like you take the time to provide feedback about our service. We know that word-of-mouth is the best kind of advertising. We appreciate your business!"

"Thank you for your positive review! Can you please tell us your service tech's name so that we can pass along the compliment?"

"Thank you for your positive review. We know that word-of-mouth is the best kind of advertising and we appreciate your business!"

"Thank you for your review. We truly appreciate it when customers take the time to provide feedback about our service. We know that word-of-mouth is the best kind of advertising. We appreciate your business!"