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Mella Window & Carpet Cleaning

Carpet Cleaning, Window Cleaning, Upholstery Cleaning,

About us

Mella Window & Carpet Cleaning - Locally owned/operated. Serving all of NKY and Greater Cincinnati. Check us out at www.mellaservices.com or follow us on Facebook. Clearly The Best Choice!

Business highlights

15 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & Commercial Window Cleaning, Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Gutter Cleaning, Exterior House Washing, Pressure Washing, Oriental Rug Cleaning. FLOORING SALES & INSTALLATION, INTERIOR PAINTING

Services we don't offer

Blind Cleaning, CERAMIC TILE INSTALLATION

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8300 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 300 reviews

Blair S.
07/2022
5.0
carpet cleaners, window cleaning
  + 0 more
Mella cleaned both my carpets and my windows, one in the morning and the other in the afternoon. They were prompt and very courteous and flexible, but most of us, they did stellar jobs cleaning the carpets on my stairs and rugs and all of my windows, inside and out.
Description of Work: Carpet Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynette H.
09/2021
5.0
carpet cleaners, flooring contractor, upholstery cleaning, window cleaning
  + 2 more
Mella always does an amazing job! We would hesitate them without reservation for any service they offer. :)
Description of Work: Windows, carpet, rug and upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
You guys are the best. We appreciate working for you all of these years. Thanks for taking the time to review us. Merry Christmas.

sasha C.
09/2021
5.0
carpet cleaners
  + -1 more
I've been using Mella to clean my carpets for 7 years! It's so easy to schedule, they are timely and get me in right away and do a fantastic job! I've recomended them several times!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Mella Window & Carpet Cleaning
Thank you girl!!! We appreciate it. Hope your business is going well. Merry Christmas.

Todd N.
09/2021
5.0
carpet cleaners, flooring contractor, window cleaning, oriental rug cleaning
  + 2 more
I’ve used Mella services multiple times. I’ve had carpets cleaned, carpet installed, and windows cleaned. The teams are professional and the service is very consistent, consistently great. You have many choices when it comes to these type services but none are consistent as Mella. Give them a try you won’t be sorry that you did.
Description of Work: Windows and Carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you! Thank you! Thank you! We appreciate the repeat business and how easy it has always been to work with YOU. Merry Christmas.

nancy B.
06/2021
5.0
window cleaning, replacement windows
  + 0 more
they were very polite and did a great job
Description of Work: Window Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you for the great rating. Hope we can work for you again. Merry Christmas!

Leslie F.
06/2021
5.0
window cleaning, replacement windows
  + 0 more
Great job. They were quick and thorough and very neat!
Description of Work: Window Cleaning interior, exterior and screens

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you [Member Name Removed]. We appreciate the business. Glad you noticed the crew was neat! Sincerely, BJ Owner/Operator

Ronald M.
06/2021
5.0
window cleaning, replacement windows
  + 0 more
Great. Right on time, completed job quickly and professionally. highly recommend.
Description of Work: Window Cleaning in about six months

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

Response from Mella Window & Carpet Cleaning
Thank you! We appreciate the compliments! Have a great summer. Sincerely, BJ David Owner/Operator

shirley P.
06/2021
5.0
window cleaning, replacement windows
  + 0 more
Excellent and arrived during scheduled time
Description of Work: Window Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
[Member Name Removed], appreciate that you mentioned us showing up on time. Very important to us! Have a great summer. Stay healthy.

Dave F.
06/2021
5.0
awnings
  + -1 more
They did the best they could with the age and soil on the awnings. It's still a big improvement!
Description of Work: Awning cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$221

Response from Mella Window & Carpet Cleaning
Thank you for your perspective on it. Glad they were greatly improved. Of course, we wish they would have come out even better. Best wishes. BJ David owner/operator

Blair S.
03/2021
5.0
window cleaning, replacement windows
  + 0 more
Great. The workers were prompt, fast, and did a wonderful job.
Description of Work: Window Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Schoens! Thank you. Appreciate the support over the years. Sincerely, BJ owner/operator

Tracey H.
03/2021
5.0
window cleaning, replacement windows
  + 0 more
Fantastic job!!! They've cleaned our exterior windows several years, always very thorough!
Description of Work: Window Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Mella Window & Carpet Cleaning
Thank you. We appreciate the repeat business so much. Merry Christmas.

Jane C.
03/2021
5.0
replacement windows
  + -1 more
Workers were great and so friendly. Job completed on a very hot day and windows cleaned inside and out
Description of Work: Window Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you. Easy to love the heat when it's winter and the cold when it's late August! lol. Thank you for the compliments. Best wishes.

Jo D.
03/2021
5.0
replacement windows
  + -1 more
They were very professional and efficient
Description of Work: Window Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you for taking the time to give us a review! We appreciate the opportunity. Have a great spring & summer.

Gary L.
03/2021
5.0
ceramic tile
  + -1 more
Great! Respectful of time, returned calls promptly, punctual and did excellent work.
Description of Work: Backsplash Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Mella Window & Carpet Cleaning
It was a pleasure to work with you. The boys enjoyed your job. I thought it looked great too from the pics then sent me.

Tish S.
12/2020
3.0
carpet cleaners
  + -1 more
They put a kink in the thin metal water line to our freezer/fridge. He claimed it was like that already, but it wasn't. My husband is currently trying to fix it so we can get the ice cube maker working again, at the least. Most disappointing: they knew the floor was being replaced because the people who installed our oven put a gash in our floor -- then when they install the new floor, they break something else! They actually worked with us to do a really great job, but this kind of blew it. :(
Description of Work: Laid kitchen flooring

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$3,991

Response from Mella Window & Carpet Cleaning
Good morning [Member Name Removed]. Sorry to hear it came to this. I hate to hear that the whole experience was bad for you now, even though we were able to get the squeaks out of the sub-floor you were concerned about. We were pretty excited about that part. We have a great deal of faith in our crews, but we understand that you know your home as well. Hopefully your husband has gotten it fixed by now. We've been without an ice maker before...not fun! Best wishes to you. Merry Christmas. Sincerely, BJ David Owner/Operator

Philip G.
10/2020
5.0
upholstery cleaning
  + -1 more
Very well done. Service technician was polite and professional. Was on time, work was performed in a timely manner and results are very satisfactory. Recommended this vendor and will use again in the future.
Description of Work: Clean fabric upholstery on living room furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Mella Window & Carpet Cleaning
We appreciate the opportunity to work for anyone once, but even better when we earn the trust of a customer to get to work for you again in the future. Best wishes and Happy Holidays. Sincerely, BJ David Owner/Operator

Connie B.
10/2020
5.0
carpet cleaners, window cleaning
  + 0 more
The best window cleaning experience I’ve ever had! Mella’s team was professional, courteous, on time, best price of three bidders I checked, and very careful removing, cleaning, and re-installing the 25 year old storm windows. The windows look absolutely wonderful! Thank you Mella team for such a great job!
Description of Work: Window cleaning, including storm windows. 21 windows total.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Response from Mella Window & Carpet Cleaning
Thank you! We appreciate that you shared this on Google too! Happy Holidays to you. Sincerely, BJ David

Luwenna S.
10/2020
5.0
carpet cleaners, window cleaning
  + 0 more
Josh and Trace were very professional. They were very respectful of my home, wore masks and shoe covers. They also explained some issues and other items I didn't know about my windows. My house is so much more clean feeling with the windows bright and clean. Will use Mella again.
Description of Work: Window cleaning inside and out and screens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Mella Window & Carpet Cleaning
Thank you [Member Name Removed]! Glad we were able to explain the issues to you and get on the same page. We believe communication is everything! Best wishes to you. Stay well! Sincerely, BJ David Owner/Operator

Judy B.
08/2020
5.0
carpet cleaners, window cleaning
  + 0 more
He was very prompt, friendly, and professional. He did a fantastic job! Also, the office that worked with me setting up estimate and time to do work etc. was very efficient and friendly. I definitely would recommend them and use again.
Description of Work: Whole house and sunroom windows and screens cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
[Member Name Removed], it was a pleasure to work for you. Thank you for circling back around to give us a review here as well. Best wishes. Sincerely, BJ David Owner/Operator

Bob C.
07/2020
5.0
window cleaning
  + -1 more
Fabulous! They showed up on time (actually, 12:45 for a 1:00-2:00 arrival window), spent a few minutes with me to understand what was to be done, got right to work, and completed the work within the two-hour estimate. Two very nice and respectful young men, Collin and Ray, tackled the job - one inside and one outside. They removed and replaced any screens and window grids before cleaning. They hauled large ladders inside and outside, and were very careful! Not a scratch or nick anywhere. The cleaning was excellent - exceeded my expectations! They were very good. I have used Mella Services for window cleaning twice in the past few years; both times they hit the mark. They do a good job of communicating in advance by email and by phone. They arrived, and finished, exactly per their estimated time. The final invoice was exactly what they said it would be - no add-ons, no surprises. I am a big fan and heartily recommend them if you need windows cleaned. They will do a great job, respect your home, and do the hard work for you - at a price that I think is reasonable. I will continue to be a loyal customer.
Description of Work: Window cleaning - interior and exterior - two-story, single family residence - approx. 26 windows of various shapes, sizes, and heights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from Mella Window & Carpet Cleaning
Thank you [Member Name Removed]! We appreciate the work AND you taking the time to give us a review. Even better...you commented on a couple of the most things we believe are the most important...being on time, communicating thoroughly to get everyone on the same page, and no tricks or surprise sales. We look forward to cleaning for you again. Thank you!

JoAnne S.
06/2020
5.0
window cleaning
  + -1 more
Very satisfied with the job they did! My windows and skylights look amazing! They removed and cleaned the screens too. The young men were so nice and made sure I was satisfied with the results of their labor before leaving. Don't be afraid to ask them to do a redo on a spot as they do not take offense and willingly made the change with a smile. I was very pleased with how friendly the ladies in the office were. They gave me an approximate quote on the phone before coming which was dead on. It was a pleasure doing business with this company. No waiting on them ------ as they arrived right on time. How could any homeowner ask for more!
Description of Work: windows and skylights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Mella Window & Carpet Cleaning
Thank you so much! I really appreciate how thoughtful your review is. It means a lot. I hope we can provide some of our other services to you in the near future. We have full-time carpet cleaning crews and a flooring sales/installation division. Best wishes. Sincerely, BJ David Owner/Operator

Mike H.
06/2020
3.0
gutter cleaning
  + -1 more
Crew was nice and friendly, did a good job on the gutters but neglected to clean up the debris from the gutters. Left it for the home owner, however it has been resolved and would hire them again.
Description of Work: Gutter cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mella Window & Carpet Cleaning
Thank you for taking the time to review us. Thank you for sharing your experience. I really appreciate the tone. While we obviously messed up by leaving you with clean-up, you were still kind enough to acknowledge that the crew was friendly and that you would still hire us in the future. I think this is proudest I've been for receiving a C review. LOL. I will get your comments to the staff and discuss with the crew so we can continue to get better. Have a great weekend. Enjoy the beautiful weather. Sincerely, BJ David Owner/Operator

Ted G.
05/2020
5.0
gutter cleaning
  + -1 more
arrived next morning ready to work! Done in an hour! Good job done! After 4 days, I am still getting emails from the competition saying they can't schedule me for another 2 to 3 weeks.
Description of Work: gutter cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Mella Window & Carpet Cleaning
Thanks for the great review. Glad we could help so quickly. We work hard to get enough crews up to speed so we can keep up with the season's volume. Have a great summer! Sincerely, BJ David Owner/Operator

Erin H.
04/2020
5.0
window cleaning
  + -1 more
Mella was very responsive. Came out the next day and gave us a quote, then was able to complete our project just a couple of days later. The price was exceedingly reasonable. The staff showed up on time and worked very efficiently. Will absolutely hire again.
Description of Work: Window Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Mella Window & Carpet Cleaning
It was a pleasure to clean for you. Glad we could turn it around quickly as well. We hope you have a great summer. Stay healthy. Sincerely, BJ David Owner/Operator

Sue R.
04/2020
5.0
window cleaning
  + -1 more
The young men were so courteous and thorough. It was a pleasure doing business with them. Prompt call once I selected the deal through Angie’s list.
Description of Work: Exterior window and screens cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Mella Window & Carpet Cleaning
Thank you for taking the time to submit a review for us AND for an A rating. We really appreciate the business. Stay healthy! Sincerely, BJ David Owner/Operator

Contact information

1418 Chesapeake St, Covington, KY 41011

http://www.mellaservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Window Cleaning,
Upholstery Cleaning,
Windows,
Floor Cleaning and Waxing,
Pressure Washing,
Oriental Rug Cleaning,
Gutter Cleaning,
Screen repair,
Flooring Sales and Installation,
Ceramic Tile,
Awnings

FAQ

Mella Window & Carpet Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Mella Window & Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Mella Window & Carpet Cleaning offers free project estimates.
No, Mella Window & Carpet Cleaning does not offer eco-friendly accreditations.
No, Mella Window & Carpet Cleaning does not offer a senior discount.
Yes, Mella Window & Carpet Cleaning offers emergency services.
No, Mella Window & Carpet Cleaning does not offer warranties.
Mella Window & Carpet Cleaning offers the following services: Residential & Commercial Window Cleaning, Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Gutter Cleaning, Exterior House Washing, Pressure Washing, Oriental Rug Cleaning. FLOORING SALES & INSTALLATION, INTERIOR PAINTING
Blind Cleaning, CERAMIC TILE INSTALLATION

Contact information

1418 Chesapeake St, Covington, KY 41011

http://www.mellaservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed