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Mella Window & Carpet Cleaning
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Mella Window & Carpet Cleaning - Locally owned/operated. Serving all of NKY and Greater Cincinnati. Check us out at www.mellaservices.com or follow us on Facebook. Clearly The Best Choice!
Business highlights
Emergency services offered
16 years of experience
Services we offer
Carpet & Upholstery Cleaning, Exterior House Washing, Gutter Cleaning, INTERIOR PAINTING, Oriental Rug Cleaning. FLOORING SALES & INSTALLATION, Pressure Washing, Residential & Commercial Window Cleaning, Tile & Grout Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8299 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 299 reviews
Blair S.
Jul 2022
Mella cleaned both my carpets and my windows, one in the morning and the other in the afternoon. They were prompt and very courteous and flexible, but most of us, they did stellar jobs cleaning the carpets on my stairs and rugs and all of my windows, inside and out.
Todd N.
Sep 2021
I’ve used Mella services multiple times. I’ve had carpets cleaned, carpet installed, and windows cleaned. The teams are professional and the service is very consistent, consistently great. You have many choices when it comes to these type services but none are consistent as Mella. Give them a try you won’t be sorry that you did.
Response from Mella Window & Carpet Cleaning
"Thank you! Thank you! Thank you! We appreciate the repeat business and how easy it has always been to work with YOU. Merry Christmas."
Sasha C.
Sep 2021
I've been using Mella to clean my carpets for 7 years! It's so easy to schedule, they are timely and get me in right away and do a fantastic job! I've recomended them several times!
Response from Mella Window & Carpet Cleaning
"Thank you girl!!! We appreciate it. Hope your business is going well. Merry Christmas."
Lynette H.
Sep 2021
Mella always does an amazing job! We would hesitate them without reservation for any service they offer. :)
Response from Mella Window & Carpet Cleaning
"You guys are the best. We appreciate working for you all of these years. Thanks for taking the time to review us. Merry Christmas."
Tracey H.
Aug 2021
Fantastic job!!! They've cleaned our exterior windows several years, always very thorough!
Response from Mella Window & Carpet Cleaning
"Thank you. We appreciate the repeat business so much. Merry Christmas."
Nancy B.
Jun 2021
they were very polite and did a great job
Response from Mella Window & Carpet Cleaning
"Thank you for the great rating. Hope we can work for you again. Merry Christmas!"
Ronald M.
Jun 2021
Great. Right on time, completed job quickly and professionally. highly recommend.
Response from Mella Window & Carpet Cleaning
"Thank you! We appreciate the compliments! Have a great summer. Sincerely, BJ David Owner/Operator"
Leslie F.
Jun 2021
Great job. They were quick and thorough and very neat!
Response from Mella Window & Carpet Cleaning
"Thank you [Member Name Removed]. We appreciate the business. Glad you noticed the crew was neat! Sincerely, BJ Owner/Operator"
Shirley P.
Jun 2021
Excellent and arrived during scheduled time
Response from Mella Window & Carpet Cleaning
"[Member Name Removed], appreciate that you mentioned us showing up on time. Very important to us! Have a great summer. Stay healthy."
Dave F.
Jun 2021
They did the best they could with the age and soil on the awnings. It's still a big improvement!
Response from Mella Window & Carpet Cleaning
"Thank you for your perspective on it. Glad they were greatly improved. Of course, we wish they would have come out even better. Best wishes. BJ David owner/operator"
Blair S.
Apr 2021
Great. The workers were prompt, fast, and did a wonderful job.
Response from Mella Window & Carpet Cleaning
"Schoens! Thank you. Appreciate the support over the years. Sincerely, BJ owner/operator"
Jo D.
Mar 2021
They were very professional and efficient
Response from Mella Window & Carpet Cleaning
"Thank you for taking the time to give us a review! We appreciate the opportunity. Have a great spring & summer."
Jane C.
Mar 2021
Workers were great and so friendly. Job completed on a very hot day and windows cleaned inside and out
Response from Mella Window & Carpet Cleaning
"Thank you. Easy to love the heat when it's winter and the cold when it's late August! lol. Thank you for the compliments. Best wishes."
Stephen E.
Mar 2021
Helpful, courteous and competent.
Response from Mella Window & Carpet Cleaning
"Short, sweet, and 5 stars! Thank you."
Gary L.
Mar 2021
Great! Respectful of time, returned calls promptly, punctual and did excellent work.
Response from Mella Window & Carpet Cleaning
"It was a pleasure to work with you. The boys enjoyed your job. I thought it looked great too from the pics then sent me."
Tish S.
Dec 2020
They put a kink in the thin metal water line to our freezer/fridge. He claimed it was like that already, but it wasn't. My husband is currently trying to fix it so we can get the ice cube maker working again, at the least. Most disappointing: they knew the floor was being replaced because the people who installed our oven put a gash in our floor -- then when they install the new floor, they break something else! They actually worked with us to do a really great job, but this kind of blew it. :(
Response from Mella Window & Carpet Cleaning
"Good morning [Member Name Removed]. Sorry to hear it came to this. I hate to hear that the whole experience was bad for you now, even though we were able to get the squeaks out of the sub-floor you were concerned about. We were pretty excited about that part. We have a great deal of faith in our crews, but we understand that you know your home as well. Hopefully your husband has gotten it fixed by now. We've been without an ice maker before...not fun! Best wishes to you. Merry Christmas. Sincerely, BJ David Owner/Operator"
Carolyn G.
Nov 2020
Great job.
Response from Mella Window & Carpet Cleaning
"Thank you for taking the time to review us! Glad you were happy with the service. Happy Holidays. Sincerely, BJ David Owner/Operator"
Philip G.
Oct 2020
Very well done. Service technician was polite and professional. Was on time, work was performed in a timely manner and results are very satisfactory. Recommended this vendor and will use again in the future.
Response from Mella Window & Carpet Cleaning
"We appreciate the opportunity to work for anyone once, but even better when we earn the trust of a customer to get to work for you again in the future. Best wishes and Happy Holidays. Sincerely, BJ David Owner/Operator"
Connie B.
Oct 2020
The best window cleaning experience I’ve ever had! Mella’s team was professional, courteous, on time, best price of three bidders I checked, and very careful removing, cleaning, and re-installing the 25 year old storm windows. The windows look absolutely wonderful! Thank you Mella team for such a great job!
Response from Mella Window & Carpet Cleaning
"Thank you! We appreciate that you shared this on Google too! Happy Holidays to you. Sincerely, BJ David"
Luwenna S.
Oct 2020
Josh and Trace were very professional. They were very respectful of my home, wore masks and shoe covers. They also explained some issues and other items I didn't know about my windows. My house is so much more clean feeling with the windows bright and clean. Will use Mella again.
Response from Mella Window & Carpet Cleaning
"Thank you [Member Name Removed]! Glad we were able to explain the issues to you and get on the same page. We believe communication is everything! Best wishes to you. Stay well! Sincerely, BJ David Owner/Operator"
Judy B.
Aug 2020
He was very prompt, friendly, and professional. He did a fantastic job! Also, the office that worked with me setting up estimate and time to do work etc. was very efficient and friendly. I definitely would recommend them and use again.
Response from Mella Window & Carpet Cleaning
"[Member Name Removed], it was a pleasure to work for you. Thank you for circling back around to give us a review here as well. Best wishes. Sincerely, BJ David Owner/Operator"
Joe S.
Aug 2020
as I requested
Response from Mella Window & Carpet Cleaning
"A rating! Thank you [Member Name Removed]! We appreciate the work."
Bob C.
Jul 2020
Fabulous! They showed up on time (actually, 12:45 for a 1:00-2:00 arrival window), spent a few minutes with me to understand what was to be done, got right to work, and completed the work within the two-hour estimate. Two very nice and respectful young men, Collin and Ray, tackled the job - one inside and one outside. They removed and replaced any screens and window grids before cleaning. They hauled large ladders inside and outside, and were very careful! Not a scratch or nick anywhere. The cleaning was excellent - exceeded my expectations! They were very good. I have used Mella Services for window cleaning twice in the past few years; both times they hit the mark. They do a good job of communicating in advance by email and by phone. They arrived, and finished, exactly per their estimated time. The final invoice was exactly what they said it would be - no add-ons, no surprises. I am a big fan and heartily recommend them if you need windows cleaned. They will do a great job, respect your home, and do the hard work for you - at a price that I think is reasonable. I will continue to be a loyal customer.
Response from Mella Window & Carpet Cleaning
"Thank you [Member Name Removed]! We appreciate the work AND you taking the time to give us a review. Even better...you commented on a couple of the most things we believe are the most important...being on time, communicating thoroughly to get everyone on the same page, and no tricks or surprise sales. We look forward to cleaning for you again. Thank you!"
JoAnne S.
Jun 2020
Very satisfied with the job they did! My windows and skylights look amazing! They removed and cleaned the screens too. The young men were so nice and made sure I was satisfied with the results of their labor before leaving. Don't be afraid to ask them to do a redo on a spot as they do not take offense and willingly made the change with a smile. I was very pleased with how friendly the ladies in the office were. They gave me an approximate quote on the phone before coming which was dead on. It was a pleasure doing business with this company. No waiting on them ------ as they arrived right on time. How could any homeowner ask for more!
Response from Mella Window & Carpet Cleaning
"Thank you so much! I really appreciate how thoughtful your review is. It means a lot. I hope we can provide some of our other services to you in the near future. We have full-time carpet cleaning crews and a flooring sales/installation division. Best wishes. Sincerely, BJ David Owner/Operator"
Michael H.
Jun 2020
Crew was nice and friendly, did a good job on the gutters but neglected to clean up the debris from the gutters. Left it for the home owner, however it has been resolved and would hire them again.
Response from Mella Window & Carpet Cleaning
"Thank you for taking the time to review us. Thank you for sharing your experience. I really appreciate the tone. While we obviously messed up by leaving you with clean-up, you were still kind enough to acknowledge that the crew was friendly and that you would still hire us in the future. I think this is proudest I've been for receiving a C review. LOL. I will get your comments to the staff and discuss with the crew so we can continue to get better. Have a great weekend. Enjoy the beautiful weather. Sincerely, BJ David Owner/Operator"
Licensing
State Contractor License Requirements
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FAQ
Mella Window & Carpet Cleaning is currently rated 4.8 overall out of 5.
Mella Window & Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Mella Window & Carpet Cleaning offers free project estimates.
No, Mella Window & Carpet Cleaning does not offer eco-friendly accreditations.
No, Mella Window & Carpet Cleaning does not offer a senior discount.
Yes, Mella Window & Carpet Cleaning offers emergency services.
No, Mella Window & Carpet Cleaning does not offer warranties.