KW Mechanical

They have been back every year at least once for the same issue. Charged every time but never fixed. They refuse to honor our 10 year warranty for anything.

The service return call was very prompt. A couple of negatives: 1)The service tech asked me to dispose of the empty boxes for the heater and 2) The clean-out debris from the old heater was left in the backyard, where it was drained (a small pile of calcium/lime deposits which killed the grass in the area where it was dumped).

Very good, had to make a second trip to my house because run off pipe was clogged.

The original estimate was like $7000, I had kind of a remodel done in my kitchen. My stone for my residence is CT, commercial tourism, so I was transitioning in the first floor to a commercial space. It was a big job, and when I asked them to knock the price down as much as they could, they were able to do that, and I think the final price was just under five thousand. I hired them because they had a really good relationship with the inspectors, you know, so it paid off. I would recommend them to friends and family.

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I was quoted $324 for "standard" installation. The plumber added an additional $161 for installing a pan which retails for around $20 and shortening the water inlet and outlet lines along with a new shutoff valve because the new water heater was 1.5 inches taller. The retail price of best shutoff valve is around $15. I asked him if both changes are not covered by the "standard" installation he said no. He could not tell me what the "standard" installation includes! Anxious to get my hot water back on. I agreed to these outrageous overcharges. I later complained to Home Depot installation department about these additional outrageous charges and they told they will look into it and get back to me. So far, it has been over 5 days and have not heard from them. It appears to me that the installation team of Home Depot is on this to take their own cut out of these outrageous overcharges. I have no issues with Home Depot store but with their plumbing installation department. Hope Home Depot needs to investigate this department. This department is a bad reflection on Home Depot.

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Quick and professional.

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I purchased the hot water heater from Lowes. When the plumber arrived with the hot water heater he discovered there were additional issues which raised the price a couple of hundred BUT I am thankful he discovered the source of the problem. I had had another plumber here a couple of weeks ago who could not figure out what was causing some issues in my basement plumbing--- now I know there was a serious pressure issue building up which eventually caused the failure of my hot water heaters etc.

I was impressed with his knowledge, thorough explanation of the problem, cost, etc., and his professionalism.

They went fine. I couldn't be happier. They did a great job. They were very professional. They're on time. They're very courteous. They know everything that was to be done; no surprises or add on that I weren't aware of. They cleaned up after themselves and they took the old hot water system with them. They went fine. They did everything that I expected more. They were competitive.

They arrived on time and inspected the faulty old water heater. After asking a few questions they determined that it was not repairable (no surprise) and would need to be replaced.
They quickly went to the local Home Depot (the home warranty company contracted through Home Depot to KW) and got the replacement.
The plumber was actually a licensed plumber (not just working under someone else's license) and did a beautiful job. He took pride in his craftsmanship.
They also did a few extra hook ups on the water line for my humidifier that needed to be done for a small extra fee. It all works and looks great!

Home Depot quoted $806.00 to install a GE 40 Gallon 10 year gas water heater, ($489 water heater and amp; $317 labor for their contractor, K W Mechanical)
During installation, the contractor from K W Mechanical added $197.75 more for what turned out to be $53 worth of parts, taking the cost up to $1,003.75 (plus $40 county inspection fee.)
* $87.75 for a NIBCO S-FP600A shut-off valve (that retails for $14.76,)
* $70 for an Oatey 26and quot; drip pan(that retails for $28.99,) and
* $40 for a 3' drain pipe (worth about $4.)
(He did not even bother to check to find out if the shut-off valve worked properly or not. If it was simply a question of a $14.76 shut-off valve, anyone would replace it without thinking twice, but to be charged $87.75 to replace a valve that was in working order is abusive. The installer from KW Mechanical said it had to be replaced because it would not pass inspection due to some surface corrosion.)
The water heater installation was inspected on 1/16/2014 by a technician of the plumbing division of the Hamilton County, OH Health Dept. He told me that is familiar with K.W. Mechanical, having received previous complaints about them from residents of Hamilton County, including 3 within the month. He was not surprised by K.W. Mechanical's $87.75 charge for a shut-off valve that he personally knew has an installed value of $20 to $25. (He was told by other compainants of their being charged $90 and amp; $110 by K.W. Mechanical.) I can only surmise that my overcharge was less because I am a male with work tools openly visible in my basement, and per the inspector, a little elderly lady was charged $110.)
The inspector confirmed that the replacement of my shut-off valve was unnecessary if it was in good working order and did not leak,and the presence any green surface corrosion did not justify K.W. Mechanical telling me it required replacement. (He then telephoned K.W. Mechanical right there on the spot and advised them to cease and desist in the practice of wrongly telling water heater installation customers they needed non-leaking functioning valves replaced.)
If he has this kind of experience with K.W. Mechanical, it stands to reason that if you multiply his received complaints by the entire staff of the Hamilton Co. plumbing inspectors, then K.W. Mechanical is inflicting a great deal of damage upon the reputation of Home Depot in the Greater Cincinnati area. Having bought a prior water heater through Home Depot in 2000, and having shopped there regularly through the years, I know that Home Depot does not deserve this kind of bad publicity.
Home Depot issued me a store gift certificate and coaxed KW to send me a partial refund for their overcharge.
The lesson to be learned from this is to know beforehand, who is going to do the installation of a home improvement purchase.

I had a 10% off coupon at Home Depot (HD) and asked HD if I could use the coupon to purchase a water heater, pick it up myself and have them install it. Was told at a local HD that that would be fine. They took all my information and told me their referral department would contact me. When HD’s referral department contacted me, I asked if their contractor could come look at the installation site so I could get and exact installation cost for comparison with other plumbers I had contacted.
Within a day or so KW Mechanical contacted me and agreed to come to my house within 30 minutes of the call. They arrived promptly and gave me a price of $279 for the installation, plus $40 for a plumbing permit. The gentleman from KW also told me that since I was purchasing the hot water heater myself with the 10% off coupon, I should also purchase a drip pan (code in Hamilton County) and a 2-gallon expansion tank. He told me that it would cost much less than what they would have to charge me for those two additional components. I greatly appreciated his honesty.
I had quotes from other plumbers that wanted to charge $65 for the plumbing permit (Hamilton County actually charges $40 for the permit), $85 for the expansion tank (I paid $40 at HD), and $50 for the drip pan (I paid $18 at HD).
I purchased the water heater, drip pan and expansion tank and scheduled the installation for a week later (this was not an emergency simply, a replacement for a 21 year old water heater that was living on borrowed time).
KW showed up on time, completed the installation in a little over an hour and removed the old water heater.
I wrote two checks, one for $279 to HD for the installation and one for $40 to KW Mechanical for the plumbing permit.
Even if you don't have a 10% off coupon, purchasing the water heater and installation through HD is a good deal since HD stands behind the installer. In addition, HD provides a 2-year in-home material/labor replacement. All other plumbers only provided a 1-year material/labor replacement.
I would definitely use HD/KW Mechanical again.

The first guy re-piped it incorrectly but they promptly sent out a new guy when the problem was discovered. The second guy was very knowledgeable and explained things clearly.

Jason from KW installed a replacement garbage disposal as a subcontractor from Home Depot. When i bought the disposal at HD I also purchased the option for installation. The installer was to call with 48 hours of purchase and the HD rep indicated that since i bought it on thursday the installer would likely call back by Monday. The scheduler called Monday morning and set a window the same afternoon. Jason, the installer, called twice later that morning to narrow the window as his schedule solidified. He was very professional.

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Our water softener's performance had been declining for months. We bought a new one at a Sears hardware store on a Sunday afternoon. The salesman told us the softener would be delivered and installed the next day. On Monday morning KW Mechanical called at 7:50AM to schedule a time that morning between 10 AM and Noon. He called later in the morning when he was about 30 minutes away. He uninstalled the old water softener, installed the new one, gave me the instruction manual and a demonstration on how to operate it. When he left he took the old softener with him. The whole process took less than an hour.