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Bryant Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
When you’re having problems with your heating or air conditioning you want relief as fast as possible. Bryant Heating & Cooling realizes this, which is why we are there for you 24 hours a day, 7 days a week, 365 days a year. Because at Bryant Heating & Cooling, we aren’t comfortable unless you are. Choosing a home comfort system is a big decision, so knowing about the company that stands behind your heating and cooling systems is very important. Bryant Heating & Cooling has been your neighbor since 1940. We are family owned and operated and our family’s reputation is on the line every time we come see you. This means if for some reason you have a problem with our service, we really want to know about it because all of our work is 100% guaranteed. We are a full service heating and cooling company staffed by experienced, trained professionals. We can help with repair, cleaning (including duct work), remodeling, or new construction of your heating and cooling systems. Bryant Heating & Cooling is a Carrier Factory Authorized Dealer; however we service all brands of furnaces and air conditioning systems. We are licensed, insured and bonded and our technicians are factory certified. Our technicians are licensed by the Commonwealth of Kentucky and the North American Technician Excellence (NATE), which is the leading certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration (HVAC/R) industry. NATE is the only test supported by the entire industry
Business highlights
Emergency services offered
Services we offer
Air Duct Cleaning, And Thermostats. Geothermal Heating And Cooling Systems, Duct Design And Modification, Fan Coils, Furnaces, Heat Pumps, High Efficiency Air Conditioning Systems, High Efficiency Gas Furnaces, High Efficiency Heat Pump Units, Hybrid Heating And Cooling Systems, Residential Heating And Cooling Service On All Brands Of Air Conditioners, Whole House Zone Control Systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.528 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 11% | ||
| 4% | ||
| 7% | ||
| 4% |
Showing 1-25 of 28 reviews
Kate W.
Aug 2022
Tyler, Andrew and Logan spent 10-1/2 hours getting everything finished for me. Had to retrofit some duct work, but it was done cheerfully and accurately, and they hauled away the old units. Bryant may cost more than others, but with a 10-year warranty for repair and parts, it is so worth it for my peace of mind and comfort. Highly recommended!
Michael K.
Jul 2018
The two gentlemen that came were nice and informative. They showed me with a scope where the heat exchange had a small crack and recommended we replace the furnace at some point. The reason I gave a C rating is because not even a month later the motor started making noise and then completely quit. When I took it apart it looked like there wasn't any lubrication on the shaft. This seems like something that should have been caught during maintenance inspection and fixed. There aren't too many moving parts on a furnace so I would think that these should definitely be part of any inspection.
Emily H.
Sep 2017
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Response from Bryant Heating & Cooling
"Thanks [Member Name Removed]! We appreciate the A Rating and your business."
Arlie H.
Sep 2017
Offered a cheap price to clean .but charged $249 .00 to plug in a $49.00 capacitor
Response from Bryant Heating & Cooling
"We offer flat rate pricing for all our repairs. We apologize you were not completely satisfied with the service you received. If you would like to speak to someone about your service, please give us a call at 502.363.2451."
Stephen K.
Aug 2017
There was no charge for this visit. I would give them all A's.
Response from Bryant Heating & Cooling
"Thank you for taking the time to leave a positive rating; we appreciate your business and your feedback!"
Stephen K.
Aug 2017
I've used them in the past. Their price was competitive. I think there was probably two workers who completed the job and it took a couple of hours maybe; I don't really remember that.
Response from Bryant Heating & Cooling
"Thank you for the A rating, Mr. [Member Name Removed]. We appreciate your business and are glad you were satisfied with the check and clean service."
Stephen K.
Aug 2017
There was just one worker came out to complete the service and it took maybe a half an hour.
Response from Bryant Heating & Cooling
"Thank you for the A rating, [Member Name Removed]! We appreciate your business and your feedback."
Michelle C.
May 2017
Good. Quickly diagnosed issue. Prompt replacement.
Response from Bryant Heating & Cooling
"Thank you for choosing Bryant Heating & Cooling and for taking time to leave a positive rating. We appreciate your feedback!"
Jeff D.
May 2017
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Response from Bryant Heating & Cooling
"Thank you [member name removed]--we appreciate your business and that you took time to leave an A Rating. We're glad you were pleased with the service you received."
Jerry H.
Feb 2017
unknown
Response from Bryant Heating & Cooling
"Thanks [Member Name Removed]--we appreciate the A Rating!"
Lynn D.
Jan 2017
They're expensive, this is not a joke.
It really works well.
It really works well.
Lorraine S.
Jan 2017
They came to check my furnace and changed my thermostat. I was really happy that I was able to schedule an appointment when I called at 530 am. They were prompt and came when they said they would. I will highly recommend them.
Response from Bryant Heating & Cooling
"Thank you for taking time to leave a positive review [Member Name Removed]! We appreciate your business and your recommendations!"
Brandi C.
Nov 2016
salesman, Chris was responsive, flexible. financing was the best of all the companies we compared. installation was complete within 4 hours on a Saturday!!
Response from Bryant Heating & Cooling
"Thanks [Member Name Removed]--please let us know if there is anything else we can do."
Jim C.
Jan 2016
unknown
Response from Bryant Heating & Cooling
"Thank you for taking time to leave a review. We appreciate your business!"
Delores P.
Jul 2015
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Response from Bryant Heating & Cooling
"Thank you for taking time to leave a rating--we appreciate your business!"
Benita U.
Jul 2015
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Response from Bryant Heating & Cooling
"Thanks for the A Rating--we appreciate your business!"
Iris K.
Jun 2015
unknown
Response from Bryant Heating & Cooling
"Thank you for taking time to leave a positive review of your experience. We are glad we were able to provide you with excellent service and appreciate your business."
Jennie R.
Jun 2015
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Response from Bryant Heating & Cooling
"Thank you for taking time to leave a review."
Doug L.
Mar 2015
Bryant has a special for annual furnace maintenance for $65 advertised on their website. I called Bryant to have them come and maintain a furnace in the house I had just purchased. The furnace to be serviced was a large Lennox furnace placed in the house in the 70's by a previous owner. Bryant was prompt to arrive, professional in the conduct of the work. However when they pointed out to me correctly that the natural gas furnace had a cracked heat exchanger, and told me it was dangerous to continue use of the product I then asked if they could provide an estimate for replacement of this old furnace with a new one since they were here onsite. I have a strong suspicion that the technician was communicating with a person at their central office. The technician provided a verbal estimate of replacing the furnace of $4,600. Before leaving the technician said that they would discuss price matching if someone came under their bid. There was no written estimate and no follow-up after this verbal estimate. I contacted another provider that provided an estimate over $1,000 cheaper for a comparable unit of the same BTU and better efficiency. I chose to accept this bid and have been very happy with that choice.
I feel Bryant was excellent in the service aspect of the maintenance call, however they fell short in the expansion of services for me. They should have provided their lowest price first and put it in writing and I am sure they could have been doing the work the next day.
I feel Bryant was excellent in the service aspect of the maintenance call, however they fell short in the expansion of services for me. They should have provided their lowest price first and put it in writing and I am sure they could have been doing the work the next day.
Response from Bryant Heating & Cooling
"Thank you for taking time to share your experience. The technician should have provided you with a written estimate. If you ever need a new unit in the future, we will be happy to try to price match on similar equipment. We hope you will consider us for service in the future. Best Regards, Bryant Heating & Cooling"
Deborah P.
Feb 2015
Our furnace broke on Valentine's Day, which was also a Saturday. It is a 12 yr old gas Bryant furnace. The gas wasn't igniting, so it was likely a part had broken due to age. We noticed the heat wasn't coming on at 3:30 pm and started to call companies to get a technician out the same day. Bryant was the 3rd company we called and the only one that would send someone out the same day. The person that answered the phone was pleasant and knowledgeable. The technician called us within 15 minutes and was at our house in about an hour. The service technician was very nice and confirmed that the ignitor had broken then quoted us a price to replace. He was at the house less than an hour repairing the furnace. Very happy with the entire experience.
Response from Bryant Heating & Cooling
"Thank you for taking time to leave a positive review of your experience. We are glad we were able to provide you with excellent service and appreciate your business."
Hermine V.
Jan 2015
Everything is fine. We have a Bryant furnace and this is the only company we will use.
Response from Bryant Heating & Cooling
"Thank you for taking time to leave a positive review of your experience. We are glad to be your HVAC company."
Eileen R.
Dec 2014
unknown
Response from Bryant Heating & Cooling
"Thank you for the positive feedback. We appreciate your business."
James W.
Oct 2014
They were pretty good. They installed a new filter as well. They were professional, timely, responsive, and they provided a good review of what they had done.
Response from Bryant Heating & Cooling
"We appreciate your review and your business. Thank you for taking time to leave a review."
Norma L.
Jul 2014
They tried to cheat me. They put in a 2 ton unit and the heating unit was comparable to the smaller unit. They did not tell me it was a smaller unit when I asked them the size of the unit. They looked me in the eye and lied to me and cheated me. If you have used them in the past, you should check your unit to make sure you got what you paid for. The vice president did some of the installing and he was the one that lied to me about the size of the unit. His name is Lee Brooks.
Response from Bryant Heating & Cooling
"Thank you for your feedback. After receiving the wrong equipment from the supplier and installing it, we were able to correct the problem by installing the correct sized unit once the mistake was realized. We have checks and balances within our business. We appreciate the fact you brought it to our attention. Once we knew, we reacted appropriately and changed the unit to the correct size. Once the paperwork got to our accounting team, they also would have caught the mistake. We apologize for the inconvenience and assure you this was an honest mistake, not an intentional action. Sincerely, Bryant Heating & Cooling"
Christopher W.
May 2014
Quick, thorough and efficient. Most importantly, he noticed an issue with the water heater and it's expansion tank that required me calling the original (different) company that installed it. Thanks for the sharp eye and attention to detail Ernie!
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Bryant Heating & Cooling is currently rated 4.5 overall out of 5.
Bryant Heating & Cooling accepts the following forms of payment: CreditCard
No, Bryant Heating & Cooling does not offer free project estimates.
No, Bryant Heating & Cooling does not offer eco-friendly accreditations.
No, Bryant Heating & Cooling does not offer a senior discount.
Yes, Bryant Heating & Cooling offers emergency services.
No, Bryant Heating & Cooling does not offer warranties.