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Nature's Way Complete Grounds Care
Designer - Landscape, Lawn Care - Maintain and Mow a Lawn, Sod Installation,
About us
Additional DBA - Nature's Way Inc. We have been in business since 1988. We invoice mowing at the end of the month services with 15 day terms, lawn treatments are invoiced at time of service with 15 day terms, grounds maintenance and landscaping are invoiced at time of service and due upon receipt. We accept Visa, MC debit and credit.
Business highlights
36 years of experience
Services we offer
Lawn treatment, aeration, edge beds and mulch), grounds maintenance (prune, landscape design and installation, monthly bed maintenance & scheduled mowing., sod installation, turf renovation
Accepted Payment Methods
- CreditCard
Reviews
4.421 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 5% | ||
| 0% | ||
| 10% |
Showing 1-21 of 21 reviews
Louise H.
Mar 2025
I tried to email company this week to arrange for less treatment areas and "pollinator areas". But the company sent a truck out to hurry in a treatment and are demanding I pay for a totally unauthorized service. Tyler Toole and Mark Toole talked to me like I was a handmaid. I'm a single disabled middle aged woman. In all my years of business and properties I have never seen an established company bully a customer for not spending enough $ and forcing services. It is woefully unethical.
Sedgley B.
Aug 2017
I've been using them since they first went in to business. They are always very, very good regardless of what I need.
Deron R.
Nov 2016
Horrible experience! In 2015 we caught them red-handed treating only part of our lawn, while charging us full price. In hindsight I should have cancelled then but decided to give them the benefit of the doubt since they claimed they didn't know they were supposed to treat our whole lawn. Then, when we cancelled our account the following year because our yard looked and still looks absolutely horrible, they promised to have a technician come and assess the issue, talk to us personally, make things right with us if we give them another chance. Instead of doing that, they show up during a Severe Thunderstorm Warning and applied a treatment during a driving rain - I watched them do it. I called them immediately and they apologized and offered to re-treat it in normal weather conditions, this after they knew we had cancelled. I vehemently declined and reaffirmed the fact we cancelled our account and they were to cease and desist treatments. Today we were threatened by the owner (Sandy Tool) with a threat of collection. Trust me, these people are complete amateurs and don't have the first clue in maintaining a lawn. Trying to scam us and squeeze out another payment. We had NITRO Lawn Care for years and we always had friendly reliable service and our lawn looked great. Unfortunately I found out our account and many others were purchased from NITRO when they went out of business. I've reported their deceptive business practices to the Better Business Bureau. Do yourself a favor and find a reputable lawn care service.
Response from Nature's Way Complete Grounds Care
"After reviewing your customer history - I would like to address your complaint. On July 27, 2015 I received an email from you following up on a phone call from our spray technician. Our technician had contacted you to make you aware that your back hill had weeds and asking if you wanted us to start treating the area. It was at that time we found out that part of the yard should have been included with the application. We issued a credit to your account and started treating that part of the yard with each application thereafter. On September 20, 2016 at 4:03 pm you called in to say that you would be mailing payment for your August 1, 2016 application. You spoke to our customer service with concerns about weeds in the lawn. A service call was written up for us to treat the weeds. We told you that we would be out in a few days to treat the lawn and would address the weeds while we were at your property. On September 26, 2016 at 10:20 am we treated your lawn. You called our office at 2:39 pm the same day stating you wanted to cancel service. You stated you were not happy with our service and that we had treated your lawn in the rain. Our customer service department asked you to allow us to come back and retreat the lawn and follow up with you. Both our technician and manager contacted you and said that we would return to treat your lawn and address your concerns. You told them that you did not want us to return and to cancel the service. "SERVICE WAS NOT CANCELLED UNTIL AFTER THE APPLICATION WAS APPLIED." "NO PREVIOUS CALLS HAD BEEN MADE TO BEFORE SEPTEMBER 20TH ABOUT NOT BEING HAPPY WITH THE SERVICE." Your review states that you caught us red-handed treating only part of your lawn which is not true. It was a human error that we promptly rectified. We tried to address your issues and you would not allow us to return to the property. You are correct in only one manner. I did threaten to send you account to collections. You returned a call from me to resolve the issues with the past due balance and was very rude. You called our employees incompetent, amateurs and crooked to the core. We take great pride in our service and made all attempts to make you a satisfied customer. It was not until we attempted to collect for services rendered that you became so hostile. I am sorry that we could not work things out between us. Sincerely, Sandy Toole Owner "SUCCESS IS MEASURED BY SATISIFED CUSTOMER""
Karen V.
Mar 2016
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James P.
Dec 2015
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Rick D.
Jun 2015
My previous provider, Nitro Lawn, merged or was acquired by Nature's Way. I was extremely pleased with Greg Smith and Nitro Lawn. He is still involved with the company and still covers my address, although the quality is not quite what it used to be. The second treatment burned a section of my grass, and while they did come out and look at it and actually took responsibility, it is a month later and my yard still has not recovered.
I will continue to use Nature's Way for now, but if the quality continues to decline, I will have to start weighing options.
I will continue to use Nature's Way for now, but if the quality continues to decline, I will have to start weighing options.
Kie S.
Jun 2015
unknown
Mary J.
May 2015
quick, and dependable. Not as responsive on other landscaping work or lawn treatment. Not my first choice for landscaping. Asked for ideas and suggestions and little or no original thought.
BARB C.
Mar 2015
Last summer we moved into a home where the yard and mulched beds had not been maintained for a long time. We first looked at the house in the early spring and foliage had not started to emerge. By the time we closed on the house and moved in, the yard had more clover than grass and thistle had completely taken over the mulched beds. The thistle was 4 feet tall and dense, especially in and around the few bushes which were only 2 feet tall.
We were still trying to get the last of our belongings moved when fines from the neighborhood association started arriving. "WELCOME TO THE NEIGHBORHOOD"
We did a quick search for local landscape companies and Nature's Way was not the cheapest, but seemed to have good reviews. We saw their trucks in the neighborhood at two other homes and so we gave them a try.
The clover was gone after just 1 treatment. They cleaned out the mulched bed and dug up several bushes all for around $150, pretty reasonable. When the thistle came back and we were fined again by the neighborhood association, we called Nature's Way and they retreated for the thistle for free. They even followed up with a phone call to make sure it was under control.
Allen M.
May 2014
The price was reasonable. It took about a week to complete the job. They were professional. They did an excellent job.
Rick E.
Apr 2014
unknown
Mark W.
Apr 2014
They do the job that I am paying them to do. Their price is fine.
Mary J.
Jul 2013
We have a yard with hills, rock creeks and lots of trees. It takes me 2 hours, 3 if I edge the walkway. The Nature's Way crew is done in 30 minutes, including cleanup and edging. We have called a few times with general questions and have received immediate response. Very Happy with the service. Our lawn looks better than the neighbors who have had another lawn service for several years.
Kimberly A.
Jun 2013
We have been using Nature's Way for 14 years. The owner Mark Toole is professional and courteous. I know that no job is too big or too small for them to handle. His staff is friendly and trustworthy. My lawn looks amazing.
Mark W.
Apr 2013
They've been very good. They come on time when they say they're going to. They tell us what they say they're going to do. They've done a good job of looking after the lawn. I like to have green lawn, not a yellow lawn and they've done a good job meeting that expectation and helping my lawn come along because it was a brand new lawn last year. They were easy to work with and are reasonably priced. They do what they say they're going to do.
Jared K.
Mar 2013
I've had pretty good success with them. Their prices are pretty reasonable. They do efficient work. I used them last summer and I think I plan to use them this summer. I get 5 treatments a year. I like them. I would pay the same price to do my own lawn. Their prices are competitive. They have been pretty good. I speak with the owner most of the time. His daughter came out and was supposed to give me a quote on a bush we were thinking about planting. I called a couple of times and never heard back so it was kind of frustrating but it wasn't enough not to use them in the future. I don't think we would go through them for planting because they blew their opportunity.
Patrick R.
Jan 2013
I received thier quote, a little high but reasonable so I accepted it. They began service in April and I have been satisfyed with thier service and plan to use them again.
Sedgley B.
Aug 2012
We have used this firm ever since they started in business. They have consistently been very professional, done an excellent job, and worked with us to address special problems with our yard. We have arranged to pay a monthly fee year round for their service. This has included very prompt snow removal from a long gravel drive on some occasions when we needed help if ambulence access was needed. I would highly recommend their services.
Jackson J.
May 2012
Most impressed with customer service. Calls always returned promptly & work done when promised. Wonderful family run business. We have used other comPanies in the area and were less than satisfied with work performed and customer service.
Larry M.
Aug 2011
They have an overall high level of professionalism.
Larry M.
Apr 2011
We pay $45 for a treatment and $42 for mowing and edging. They are very professional and prompt. I can rely on them for their knowledge and skill.
Licensing
State Contractor License Requirements
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FAQ
Nature's Way Complete Grounds Care is currently rated 4.4 overall out of 5.
Nature's Way Complete Grounds Care accepts the following forms of payment: CreditCard
No, Nature's Way Complete Grounds Care does not offer free project estimates.
No, Nature's Way Complete Grounds Care does not offer eco-friendly accreditations.
No, Nature's Way Complete Grounds Care does not offer a senior discount.
No, Nature's Way Complete Grounds Care does not offer emergency services.
No, Nature's Way Complete Grounds Care does not offer warranties.