MORRIS HEATING & COOLING

Excessive cost. 320 dollars to open a panel and say, "Yep, it's bad" and take some measurements. Not a single tool was touched other than to remove the panel. Wanted to charge me 1000 dollars for a 340 dollar blower motor assembly. Then left me with no heat for 4 days to even get an estimate for a new heat pump. "Estimate" was a bout 2000 dollars more than what the job was worth. This used to be a good company. Not so anymore sadly.

Quality of work was fine. Cost was excessive. $359.00 charge for less than one half hour installation. $160.00 charge for service call and "fuel" charge. $150.00 labor. There was also another charge to total $359.00

They are excellent. I have no complaints about them with anything that's why we continue using them.

On time .. finished as promised.

.

Some of the duct work was wrong. They had to come back and re-do it. They came right out.

I was replacing a thermostat with a programmable thermostat......unfortunately, I did not shut off the power to the cooling system and I blew the breaker.  The unit is on the roof of my rental property.....access is only via a crane.  The Morris team located a crane the day before the 4th of July to get me cool again.  The rental of the crane was expensive, but the situation was my fault.  
Morris did great work and all people involved (the dispatcher, the electrician) were all great to work with and concerned about getting the AC back on at my rental property.

We like them a lot. They put in the air conditioner when our house was built. It is $99 for the service. We like the people, reliability, work and fair pricing. They are not the cheapest because we really don't know what we might get. If they are good, reliable and show-up on time, then it is a big deal for us. We had looked for the same a/c while replacing it, it was a fair pricing and they gave us many options like what works for the house with basic minimum needs. We would like what's the basic cost's going to be. They tell me what would be the cost, how much they would charge me and how they are going to do it. Then if we find someone who says that they could do it in half a price, then we don't like that. We have used another heating and a/c guy, so we know how these guys work. It is a reasonable price for a good job. We will not go for a cheaper one because we know if something breaks down then they would not show up. They are really good. We have used them for 10 years. It is a good company. If we are looking for someone to replace the air conditioner then we will use them again.

I built this home in 2006. Morris Heating and Cooling installed the AC unit during construction of my home through the builder. I did not choose them. The first year I lived in the home I had no issues. My only complaint was that the unit chosen to put into my home was not great, it was not able to use Filtrete filters. As an allergy sufferer I was not pleased, but what was I going to do, it was a brand new home. So I was told to use the lowest end filters so the air could flow through correctly. Approximately two or three years or so after I moved into the house, my AC unit was not cooling the house. I had someone out to take a look, they evaluated the system and identified that it was not installed properly, that one of the tubes carrying freon through the system was leaking, and the lack of freon in the system had caused my unit to fail, the AC coils to freeze over, and required a patch to the tubing and a refill of freon. Because they acknowledged that the fault in the installation was to blame, they repaired and fixed the system free of charge. At the time, had I written this review, I would have given them A's across the board. However, that is not the end of the story.
A year or two passed, with no issues. Last April (2013), in the beginning of the spring/summer season when I first turned on my AC unit, the same issue arose again. The coils were frozen over. I called Morris Heating and Cooling. They cam out promptly to help me with the issue. The technician, who was very nice and professional, ran a diagnostic check on my system. Come to find out, the system was low on freon, and yet again needed to be refilled. Knowing that the last time I'd had this issue arise, I was told that freon would never need to be injected into the system as it's a closed loop system and would self-sustain for many years, I was curious as to why. I explained the issue and history to this tech. He ran further tests on my system, and identified that the coils in the unit were leaking freon. His opinion was that the tubes, made of copper, and been frozen over and had so much condensation on them so many times that they'd rusted through and I would need to replace that coil. The estimate was several thousand dollars to do that. And all for a system I had had installed, serviced, and maintained by the same company. Morris had no interest in covering any of this as it was out of warranty. I feel a 7 year old AC until should have a little life left in it without having to invest serveral thousand dollars in it, specifically when the condensation and rusting was a *clear* result of the originally installed unit. Because it was hot the day they came out, I chose to have freon reinjected in the unit and hope for another year. Needless to say, when I call a service company for estimates on a new unit, or to repair the existing unit, I will not be calling Morris Heating and Cooling.

.

They are knowledgeable and quick to make an appointment. They are an honest and good company.

It is excellent service. He could have build be for 2.5 hours of labor but he only billed me for a half hour of labor. I have used them for 10 years.

Great service from start to finish! I called the company around 7:00 am, figuring there was no way we could get a technician to visit us the same day during one of the hottest days in July. The dispatcher, Dave, was very courteous and flexible -- he worked with us to schedule a time that worked best with our work schedules that day. The technician, Kevin, arrived on time, was knowledgeable, courteous, and went to work expeditiously. We could not ask for better service. We have used this company in the past and have been equally pleased. They have earned our loyalty, for sure.

Installation was to be on June 4th beginning at 8:00 a.m. The installers arrive about 10 minutes early. They were courteous and professional and completed the installation by 3:00 p.m. A couple of times during the installation, they discussed the installation and verified that it was being done to my satisfaction. They explained the operation of the system and answered all my questions about settings and operation. Around 2:00 p.m. another technician arrived and checked that the work completed was done correctly and checked out the system operation. He also went over the system settings and operation with me to make sure I understood them. He left about 4:00 p.m. I was extremely pleased with the installation and functioning of the new system. The installation went very well and the area around the old furnace was cleaner after they left than it was before.

as above

I trust this family owed company to be honest and they provide good service. I just have a hard time with the $80 travel charge just to get to my home. I'm about a mile from their location. But, I do understand that this kind of charge is not uncommon in this line of work.

I called Morris (this company installed my furnace and A/C 15yrs ago and I continue to use them) on a Thur afternoon when my A/C quit producing cool air that week and I couldn't stand the heat anymore to come and check it out. They could have scheduled me in the next day, but my work schedule did not permit it, so we settled on Tuesday of the next week at 8AM. The service tech showed up exactly on time and ready to check things out. He was clean, friendly, and went right to work. During the investigation, it was found that he needed an older part that was not on the truck so he called his company. The company then called me and told me the issue with the part, and instead of having the service tech drive around trying to find it, told me he would try to locate the part himself for the tech and the tech could go to the next appt, and then come back that day as soon as they had the part. This was definitely to my advantage to do, as they were not going to charge me for the time locating the part- only the time he was at my residence. I appreciate that type of customer service. The tech did come back the same day in the early afternoon and went right to work replacing the part and doing whatever was necessary to get my A/C back in order. Rather than replace the obsolete item, they retrofitted the unit with a newer item, so that in the future, if the same part was ever needed, it would already be on the truck- very proactive. I asked the service tech several questions about my unit as to its reliability (due to the 15yr age on it) and he answered them all clearly and gave me some tips to keep it running for a longer time before replacement would be necessary. He was very cordial and professional thru the entire process and I will continue to use Morris for any heating and cooling issues..

I had another company that came out and diagnosed the problem bad and said it would $400 to fix it was probably a $100 part. I called them and they came out and looked at it and figured out that it was the problem with the gas valve and replaced it. They were really good.

They were very friendly, excellent work, competent and fairly priced.

They showed up on time for thier appointment. After they completed their work they left the area nice and clean. They seemed to be knowledgeable about what they were doing.

Very well and everything is back up and working well.

This company installed my heating/air unit years ago and I have always called them for service. This time was no exception. They took my call on the first time, told me someone would be there that day, and about 4 hrs later, they showed up and did the work. He was personable, professional, and knowledgeable and the problem was fixed quickly. I have had no problem with the repair.

The service technicians were all very friendly. It did take more than two weeks for them to get the replacement unit which seems like an exceptionally long time in 90 degree heat. They did a poor job communicating on the progress in acquiring the parts.

I ONLY HAD 1 COMPLAINT. I REFERRED (MY SALESMAN) TO A CO-WORKER AND WHEN MY NAME WAS MENTIONED MY SALESMAN DID NOT KNOW WHO I WAS. I FEEL HE SHOULD HAVE AT LEAST KNOWN MY NAME. I DID SPEND $3350.00 WITH HIS COMPANY.