Decks by Design

Removal went according to plan. New installation had problems. After four years deck rails have begun to splinter - railings are breaking apart. Stairs which were poorly constructed have begun to separate and are hazardous to use. Called them several times leaving messages as to problem asking for someone to look at problem - no return call. Finally called and left message that I would be willing to pay for repairs since several years had passed since original installation - no return call. If you are considering this company I would strongly recommend you contact me, Ernie @ (859)727-0338 and arrange to view my deck before making your final decision.

Did not go so well all in all deck looks pretty good but service after the fact really sucks. About 30 or so spindles were split out due to them using a nail gun on them and several of the decking boards were not even nailed down. Called kip and he finally came out and said the spindles were just the wood splitting and any blind man can see that it was due to the nail gun. He said he would come out and do the repairs himself and guess what it has been over a month and nothing yet and he won't even call or any corresponding at all. This is a crooked company and I would never hire them again because they do not believe in customer service. I know they have screwed other people but no one is willing to stand up to them so I am not stopping the bad reviews. Till something is done.