Arronco Comfort Air

Another great semi yearly service call.

Very poor service, purchased a new system for almost $7,000 and asked for a new wire to be run from to the thermostat which the sales person said would not be a problem. Went to install new WiFi thermostat and still had the original wire. Called and explained the issue and took 4 calls to try and get their service rep to call me back. Told me I would have to pay to have a new wire installed. Would not recommend!

Ryan is an excellent technician.

Called and showed up as promised. Great service.

They fixed our AC in 2 days! Very prompt and friendly technicians! Joyce in the office is a gem! They were all very honest, which is very important, especially since we dealt with a dishonest company before calling Arronco. I highly recommend Arronco for all of your AC & Heating needs. Keep up the good work, and thank you!

They did a good job. A few hiccups but still a good company.

Our heat was not working so we called Arronco since they originally installed the system. We were charged for re-wiring the system but they didn't tighten up any of the wires at the furnace. He saw I had an air cleaner and kept saying it was causing a restriction. They did not fix the issue and charged us $159.00. When I called an Amana dealer they were able to find wires that were not connected correctly, a blown fuse at the furnace controller, and none of the settings on the honeywell controller were set properly. My system was running on default. The Amana dealer fixed the problem and my heat is working great. The Amana dealer confirmed that my air cleaner was not an issue. I would not recommend Arronco Comfort Air because they didn't fix my problem. This is a response to the service provider's response: Arronco stated I am an Amana dealer which is absolutely not true. They said I tried to pressure them and that I never had them back which is not true either. I did have them back out. They never gave us a receipt. They were also blaming our system due to the power outage which had nothing to do with the controller which was not programmed correctly.

I’ve had them come for 15 years. I used them because they’re the ones who installed my equipment and they know it. My first impression was that they were very professional and they followed through and did the work they said they were going to do.

We're pretty satisfied. They're very professional upfront, good quality and trustworthy. It takes about 30 minutes to complete the job. They clean up behind themselves.

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They're very responsive and their customer service is good. They're very knowledgeable and explain things well. Kevin is the technician that has been doing the maintenance on our HVAC system for years. He is always prompt and does a good job.

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In Sept 2005 we had Arronco Comfort Air Inc.install a complete Geothermal system in our new construction home.  From the beginning until now we have contacted Arronco Comfort Air Inc. company regarding issues and efficiency issues.  With in the first 2 months our electric bills totaled roughly $1200.  I contacted Arronco and they sent a technician out and he stated that the system was not programmed correctly at the main unit and it was running on emergency heat.  Arronco corrected the setting issue and I called Andy requesting their company to reimburse us for the high bills.  Andy refused to reimburse us for the company?s mistake and instead he offered us a 3 year maintenance agreement.  We expressed that this was not needed since the system was under a 10 year warranty and per his comments the system required very little maintenance. 
 Since then I have called  Arronco and Andy many times stating that the system was not running as efficient as sold to us and that our neighbors Geothermal bills were $250 plus dollars cheaper per month and have had repairs done that were under warranty during this time.  Andy stated that do to our case windows being bigger that could be an issue and suggested us to get an energy audit.
Getting no where we decided to get an energy audit thru Owen Electric and there was no big efficiency issues they could find with our insulation or our house envelope.  After that we decided to be proactive and install more insulation in our attic, added recessed lighting cones, sprayed in insulation in our basement studded walls, energy efficient light bulbs and many other small changes.  After doing all of this our bills were still much higher than similar geothermal homes.  
Since nothing was making it noticeably better and the lack of response from Arronco we decided to call another Water Furnace dealer to come evaluate the system.  There findings were that the system was wire backwards and our system was running since first installed in the higher stage which cause our higher electric bills and more wear and tear on our system.  We were also told that our ductwork system was not properly sized for our house and that was also part of the problem.  Wanting another opinion since we were stunned by his findings we called out another company and they has the same findings.
Stunned with this information we contacted Arronco  and asked for their best Geo Thermal guy to come view our system since we were not getting the efficiency promised/expected.  Arronco's employee really couldn?t find what was wrong with our system even after I suggested to him that we felt the system was not wired properly basically leading him to the water but he still did not find anything.  After explaining all the things we have done he did agree our bills were to high for the system.  He told me he would put a compressor replacement on paper but it really wasn?t what was wrong with the system but felt that was best.  After Arronco's employee left I had already scheduled another Geothermal company to come in for another opinion roughly 2 hours after your Arronco's technician left.  The following company had the same findings as the first company.  
A few days went by and I received a call from Matt Ulm stating that he had prepared a proposal for us and I requested him to send it via email.  After we reviewed the proposal we were shocked and convinced that Arronco had been dishonest with us.  I called Matt Ulm on Feb 2nd stating that we would not replace our 9 year old system and would get it repaired under warranty instead.  Not sure the repair was even needed since Arronco had already done replacement to the compressor in 2008 and the tech didn?t find a problem with the compressor as indicated verbally to me even though he put it down on the repair invoice.   I told Matt that we had a 2nd opinion that day after Arronco had left and their findings were the system was wired wrong along with the undersized ductwork.   At this point concerned about Arronco?s integrity I did inform Matt that we had an another opinion prior to Arronco?s arrival and after.  He said he was going to connect with his technician and Andy and get back to be.  Roughly 3 weeks later with no response I asked Matt to have the president of Arronco contact me regarding the situation.  I finally got an email from Matt on Feb 23rd, 2015 stating that I quote "Ronald Wolfe has retired and the company's President in now his son Andrew Wolfe. I spoke with Andrew and our technician whom was on site. Our technician wired the compressor in such a manor that it would work until we could get the replacement parts.  This was to prevent the unit from running in auxiliary constantly.  
Disappointed in Matts response telling me the president was someone else even though I verified this at the Ky Secretary of States office to be Ronald Wolfe I knew this company was lacking entirety.   I sent 2 certified letters to the president and the company with requesting the thousands of dollars lost to be reimbursed and to date there has been no response to my certified letters. 
I decided to file a complaint with the better business bureau.  I filed the complaint and submitted all the documenttion supporting the case.  The better business bureau after reviewing the documentation suggested that I agree to arbitration.  I agreed.  They then contacted Arronco Comfort Air Inc. and they declined the better business bureau requested.  
I hope by submitting my complaint that I help save another person from something like this.  

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TERRIBLE.  We purchased this EXTREMELY expensive Bryant HVAC unit six years ago from Arronco.  When the salesman met with me at the time and mentioned the extended warranty, I said yes we wanted that.  It turns out he never added it to my invoice, so we are out of luck on any future repairs.  I had inquired about this awhile back when we had another issue.  They worked with us a little, but we still had to pay for the repair.  You would think after spending such a HUGE amount on this system, they would make it right, but no they did not.  So, now we have a part that went bad on the AC unit and we had to pay $400.00 to have it fixed.   The office staff as well did not handle this service call well either.   We have paid every year for the fall and spring maintenance plan ever since installation and had a  problem one year where the technician had to come back to fix something he messed up.   My last comment is that after being GOUGED when we bought this unit, we are having to do repairs on it.  PIECE OF EXPENSIVE JUNK!!!!!!

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