A&B Heating & Air Conditioning
About us
Additional DBA - AB Heating & Air Conditioning.
Business highlights
Services we offer
Air Cleaners, Boilers, Central Heating and A/C Units, Furnaces, Geothermal Heating and Cooling, We service and repair all makes and models of Heat Pump Systems, and Humidifiers for your home or commercial property. We are a preferred dealer of American Standard, one of the most trusted and reliable brands for your home or business. Whether you are searching for a replacement HVAC system, or maintenance of your current system, we will provide quality service for all your needs with a 100% satisfa
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 9% | ||
| 0% | ||
| 0% |
I had 4 bids and selected A&B because of the sales experience and the reputation for reliability of the equipment (American Standard).
I cannot say enough good things about my A&B experience and I am typically very tough to please. The sales experience was outstanding. Ben Arther (sales) was always punctual and I sensed his intergrity/professionalism immediately. Don Jones, (owner) came the first day to meet with Ben and the install crew (Ian/David) to plan the best install, correcting errors/code violations made 16 yrs ago by previous HVAC contractor, thereby maximizing the efficiency of our new system. I was very impressed with their team approach and professionalism. Ben was in and out over the course of 2 days, including the last 6 hours through the evening (until 1030pm) to help any way that he could. The installers were great, consummate professionals. They treated our home with the utmost respect and eager to make sure that I was absolutely satisfied.
"I find it strange that the customer would complain of a bill that they do not recollect the correct amount and it is almost 2 years old and remains upaid. The work was performed in 2013 and they are now complaining?? The equipment is a very old and filthy oil furnace with little or no previous maitenenance performed which the customer was informed the equipment should be replaced. The customer could not afford a new furnace and was without heat during a very cold evening so the owner had the repairs completed at NO CHARGE!. The customer then requested to have a maintenance plan issued on the equipment which consist of a clean & service. Unfortunately the bill still remains unpaid to this date which A&B has not turned over for collection knowing the situation with the customer's finances. We find this entire complaint with no merit and ridiculous since repairs were performed properly and the customer was left with heat in their home at no cost to them but the maintenance they requested remains unpaid for over 2 years...."
Work began as scheduled with Mr. Jones accompanying his installation crew to ensure they understood project details. Mr. Jones and the lead installer, Ian, did a complete walk through of the project to ensure my expectations and concerns were addressed before work began. Ian and his helper worked very efficiently and completed the project on the time schedule as discussed. I felt that all personnel involved were very respectful of my home and took extra care to minimalize any dirt, dust, or disruption.
Following the installation, Mr. Jones scheduled another meeting to inspect and review the installation. Although I was very satisfied with everyone’s work, Mr. Jones spotted several items that he wanted to improve upon and they have since been corrected.
I feel Mr. Jones and A & B Heating and Air Conditioning exceeded my expectations on this project and I would highly recommend
them. I will certainly consider them for any HVAC work I might have in the future.
Technician Randy showed up on time. He was courteous, looked sharp and did a competent, efficient troubleshooting. I appreciate his friendliness and willingness to explain what he was doing as he went.
He soon found the problem. Turned out not to be the induction motor, which would have been more expensive, but just the attached capacitor. He had the part in his truck. A quick swap and all was well.
The only bad side of the experience was the price of $378 (includes the $85 service charge), which for 45 minutes and a simple part swap seems like too much. Without others to compare it to, though, I cannot really say.
This was in our church building, so with seven heating units we are bound to need service again. I may try another outfit in the future in an attempt to lower costs.
"By no means is the purchase of the maintenance agreement designed to be shady or a scam. The maintenance plan is not automatically included but is presented to the customer as an option. The customer not only saved $250.00 on the overall service charge by purchasing the agreement at a cost of $224.00, but the maintenance plan entitled the customer to an additional service of their heating equipment in the fall at no charge. The client also may opt out of the maintenance plan at any time."
Licensing
State Contractor License Requirements
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