A&B Heating & Air Conditioning

A & B did an excellent job. Prompt, Explained every detail, cleaned up and keep things in order . They put in a much better system that is quieter and environmentally sound.

I have a yearly contract.

I would use them again in future.

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Our air conditioner quit working on a Wednesday. I have used A&B in the past to service my AC and Furnace and they have always provided good service at or below what other providers charge.  I called A&B on Thursday and they came out and checked the unit that day.  The service tech who came out was very professional and took me outside as he checked out the unit.  He showed and explained what he was doing as he checked the unit. He tried several things to see if the unit could be repaired and after several tests determined that the condenser was bad.  The AC has stopped working 2 times in years past.  A&D repaired it both times for a reasonable price.  Based on what the tech was showing me and the experience I've had with A&B in past, I was confident that his diagnoses was accurate.  Friday, A&B gave me a quote for a new unit.  My brother-in-law is an HVAC guy but not local.  I called him to see what I should pay for a new unit.  A&Bs price was right at what he said a fair price would be.  Saturday morning Don from A&B came to my house and measured to ensure that he was ordering the correct parts and ordered the unit.  A&B installed it on Monday.  The new unit works great.  I couldn't be more pleased with the service and the product.

Excellent. I had several bids from different companies and chose A & B for their prompt response, professionalism, and customer service. From the minute Ben Arther arrived at our home it was evident he had extensive knowledge in the heating and air-conditioning business. He spent quite a long time looking at our extisting unit ,measuring and analyzing what unit(s) that he felt would give us excellent performance and maximum benefit all while saving costs. There was never any "hard sell" or pressure from him to pick a unit at a certain price point and in the end he quoted prices for three different air handlers and heat pumps At no time did I feel pressured to choose the most expensive option but he did give explanations of what each option would provide. There are so many things were impressive about this company. I had a quote and paperwork for all options the same day. Ben followed up with a phone call very promptly and got us on the schedule very quickly. He even offered to try and get us cool air as our old unit stopped cooling before our appointment date. The two men that came to install the unit arrived right on time installation day. Again, They were friendly, respectful, clean and thorough in their work. Ben was at our house twice to check their progress and see if We had any questions. When they were finished they walked us through everything they completed and showed us how to program the new thermostat. I wouldn't hesitate to recommend them. Ben even came back the next day to drop off the proper paperwork for the tax credit we will be filing. It is evident that this company definitely works as a team.

I had 4 bids and selected A&B because of the sales experience and the reputation for reliability of the equipment (American Standard). 

I cannot say enough good things about my A&B experience and I am typically very tough to please.  The sales experience was outstanding.  Ben Arther (sales) was always punctual and I sensed his intergrity/professionalism immediately.  Don Jones, (owner) came the first day to meet with Ben and the install crew (Ian/David) to plan the best install, correcting errors/code violations made 16 yrs ago by previous HVAC contractor, thereby maximizing the efficiency of our new system.  I was very impressed with their team approach and professionalism.  Ben was in and out over the course of 2 days, including the last 6 hours through the evening (until 1030pm) to help any way that he could.  The installers were great, consummate professionals.  They treated our home with the utmost respect and eager to make sure that I was absolutely satisfied. 

I just know it was astronomical. It took at least 3 or 4 times to come out to fix the same problem. They charged every time. I think totally it was $950.