Signature Pet Designs

I have visited this groomer several times. At first, I was very satisfied with the service. My last visit was a nightmare. I believe the original owner passed away and have heard the place has gone downhill since. I dropped my standard poodle off and he was supposed to be shampooed, conditioned, have his toenails clipped, hair cut and ears cleaned. When i picked him up, I could not put my finger on it, but something was off. It was so crowded in the little space and stinky, that I just wanted to get out. My dog was very stressed and ready to go. This is unlike him, usually he is excited to visit the groomer and enjoys all of the attention. When i got home, I noticed that my dog was still dirty. His hair cut did not look right and he was not fluffy. I smelled him and that's when I realized they had not even washed him. I called and they argued with me stating they did wash him. My dog and I are very close and he stays inside. I know his fur and what it supposed to look like after being washed and blow dryed. They had also clipped his fur without being washed and blow dryed and that is a big no no. Not to mention, as I pulled up to the house/business there was a dog tied up outside to a garbage can yelping. It was not a good look. And I hope that wasn't one of the customers pets. They refused to give me a refund and argued with me swearing they had washed him. I ended up taking him to another groomer a few days later to wash him and fix his hair cut. The new groomer agreed that my dog had not been washed, cleaned. had his toenails cut or anything related to being groomed. They stated the previous groomer did a "butch" job hair cut and that it was very sad. Later, I began hearing other horrible reviews about this pet salon. A dog was taken there to be washed and came home not washed and with fleas, another customer's dog was cut and bleeding and the groomer said they didn't do it and none of these instances would they give refunds. I would stay clear away from this groomer. They are bad for business, unprofessional and mistreat animals. I ended up filing a complaint with the Better Business Bureau.